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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
August 05, 2019
Great service My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks My vehicle was in and repaired quickly. It was in for recall work and they did a nice job on both items being repaired. Thanks More
by Micki
Verified CustomerEmployees Worked With
Paul Werges
August 05, 2019
Very nice Everyone was friendly and very very helpful. They got paper work done fast and everything was done efficiently. Yaz helped allot and made everything w Everyone was friendly and very very helpful. They got paper work done fast and everything was done efficiently. Yaz helped allot and made everything work out perfect. More
by Review
Employees Worked With
Alma Miron, Yaz Rabah, Don Boros
August 05, 2019
Hawk Ford Quick Lane Is Amazing I called Quick Lane to check on the wait time, I spoke with Alex and he informed me that there was no wait at the moment. I was in the area so I went I called Quick Lane to check on the wait time, I spoke with Alex and he informed me that there was no wait at the moment. I was in the area so I went right in and was done in less than an hour. Alex was very helpful and pleasant. They offer coffee, tea and television while you wait. Alex informed me of what all was needed to keep my car running in good condition. Service is excellent at Hawk Ford’s Quick Lane. More
by NECEESOPRETTY
Employees Worked With
Alex (Quick Lane)
August 05, 2019
Great buying experience! The sales man was great! Second time he was able to help us secure the exact car we were looking for! A real great buying experience! The sales man was great! Second time he was able to help us secure the exact car we were looking for! A real great buying experience! More
by BLINKY3377
Employees Worked With
Ramy Modalala, Don Boros
August 05, 2019
Wonderful The experience was great from the time I walked in the door until I drove our new leased vehicle home. Our sales man Yaz and the finance guy Joe were The experience was great from the time I walked in the door until I drove our new leased vehicle home. Our sales man Yaz and the finance guy Joe were great. I will definitely recommend Yaz and Hawk Ford to anyone who asks. More
by DVCMBR2009
Employees Worked With
I’m sorry but I don’t remember the name of the gentlemen who Yaz worked with but he was wonderful also. , Julie Vega, Alma Miron, Joe Venditti, Yaz Rabah
August 03, 2019
Good dealership Happy with car great salesman good environment always comfortable with explanation of all car details would keep buying our cars at hawk Ford and recc Happy with car great salesman good environment always comfortable with explanation of all car details would keep buying our cars at hawk Ford and reccomend to others More
by HANDZEL.KENNETH
Employees Worked With
Brian Ihde
August 02, 2019
Joe made everything quick & easy I leased my fusion back in 2016 once my lease was up I decided to just keep it.. Joe put all the numbers & printed put all the paper work & it was don I leased my fusion back in 2016 once my lease was up I decided to just keep it.. Joe put all the numbers & printed put all the paper work & it was done. Very simple. More
by Bkornacki
Employees Worked With
Steve Kornacki, Joe Venditti
August 02, 2019
MKT service Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that ne Pail Werges and his team did a great job for me, as always. I always know that with Paul, what needs to be done will be done. If there is more that needs to be discussed, Paul will pick up the phone and call me. My cars go where he goes. He and his team did a great job on my Lincoln MKT. More
by John
Employees Worked With
Paul Werges
August 01, 2019
Grateful Customer A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of th A very good experience, timely service, very clean environment. A very friendly staff. They spend a great deal of energy to make you feel a part of their team. More
by ROBCAM708
Employees Worked With
Bert Abdullah, Eddie Rodriguez
August 01, 2019
Dissatisfied with communication The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that The service manager I was assigned to failed to provide me with up-to-date information regarding the service of my vehicle. Initially I was told that I would receive my serviced vehicle by the end of the business day, however it turned out that my car took a total of three business days. Including the weekend, I was without my vehicle for five days. I was left to continue calling my service manager around the 4pm hour each business day for status updates because A. I never heard from him, or B., it was his scheduled day off and no one at Ford was assigned my paperwork in his place. I believed the service manager when he first told me that my car would be available to me the same day I dropped it off. As things turned out differently, I should have been contacted by him, or someone from Ford, to update me that service would be delayed. An acknowledgement and an apology for the delay would have been appreciated by this customer, but I didn’t receive either. More
by ECAR
Employees Worked With
Kevin McGlennon Service manager
