Napleton Ford of Oak Lawn

Friendly service and nice facility I went to this location for a recall on my truck. I was dreading going but ended up having a nice experience. I had to wait for my truck while it was I went to this location for a recall on my truck. I was dreading going but ended up having a nice experience. I had to wait for my truck while it was being serviced. I encountered friendly staff when I went in. There was free WiFi which was great for doing some work while I waited. The restroom facilities were very clean and modern. There was coffee , a tv and vending machines in the waiting area which was GREAT. I was there for 4 hours and it honesty didn’t feel like I was there that long. While I hope I don’t receive another recall, if I do, I am definitely returning to this same location. More

Schedule Oil Change The customer service is good. The employee working front seat was nice and friendly. The coffee in waiting area was awesome. Yes I would recommend the The customer service is good. The employee working front seat was nice and friendly. The coffee in waiting area was awesome. Yes I would recommend them to family and friends. More

Ford edge No fuss purchase good people nice experience would recommend this dealer and would go back for future purchases what more can I say thanks for making No fuss purchase good people nice experience would recommend this dealer and would go back for future purchases what more can I say thanks for making this car buying decision easy More

Great experience! Came In for a oil change . It took less time than originally expected. Good , quick, friendly service. Didn’t try and sell me something that I didn’t Came In for a oil change . It took less time than originally expected. Good , quick, friendly service. Didn’t try and sell me something that I didn’t need. Refreshing!! More

Good service available without waiting days. Great services available on your automobile without waiting for days and weeks. Very organized and prompt service, and good communication. Great custo Great services available on your automobile without waiting for days and weeks. Very organized and prompt service, and good communication. Great customer services and responsive to concerns. More

Good but one issue Good work and trustworthy. However they lost my keys for half a day and caused the repair duration an extra day. Also the people in the cashier office Good work and trustworthy. However they lost my keys for half a day and caused the repair duration an extra day. Also the people in the cashier office are not trained well enough. When I asked about Ford loyalty points the cashier did not know what I was talking about. I had a $1,400 repair and wanted to confirm I received loyalty points credit. We then waited for a manager to come out to inform me the program has been changed to an online App that I needed to add. This was a but of a pain since my phone doesn't have room for another app. I almost always use this dealership for buying new cars and my service, however I do believe their customer first service attitude has declined. I believe in Ford for 2 reasons; 1. Henry Ford invented the car. 2. Ford refused to take bailout money from the government during the recession after 2008. And their executives showed more pride than others. Let's get the people trained up and I'll keep going to this dealership. Thanks. More

Service was great. I was treated kindly and with respect. Thank you. There is nothing really more to say. I'm just trying to end this. I was treated kindly and with respect. Thank you. There is nothing really more to say. I'm just trying to end this. More

I was in for an oil change I went in to Hawk ford for an appointment of an oil change. The staff was nice and professional, the offered coffee. I was in an out of the dealership I went in to Hawk ford for an appointment of an oil change. The staff was nice and professional, the offered coffee. I was in an out of the dealership within 1 hour. More

Oil change Service was amazing the wait time wasn’t long I’m still happy I brought a ford instead of Chevrolet Better vehicles better service for your money Service was amazing the wait time wasn’t long I’m still happy I brought a ford instead of Chevrolet Better vehicles better service for your money More

Great Experience Best car buying experience I've ever had. Brian was great and made me feel comfortable with the whole process. Special thanks to Mo, too! Best car buying experience I've ever had. Brian was great and made me feel comfortable with the whole process. Special thanks to Mo, too! More