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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
October 09, 2019
Brian Ihde is one of the BEST in the sales industry. He is definitely a people person, professional and attentive to customers needs and goes above and beyond to provide quality service! is definitely a people person, professional and attentive to customers needs and goes above and beyond to provide quality service! More
by Deana Boehm
Employees Worked With
Brian Ihde
October 09, 2019
Terrible & awkwardness I had 3:20pm appointment it took them more then 1hr ..But yet somehow a person that had a appointment at 3:45pm was out before me & had the same work I had 3:20pm appointment it took them more then 1hr ..But yet somehow a person that had a appointment at 3:45pm was out before me & had the same work just a oil change.. More
by ALEXANDERMATIAS59
Verified CustomerEmployees Worked With
Antony Garcia, Anthony Gandara, Julie Vega, Ali Huseen, Luis Diaz, Mike Hopkins, Eddie Rodriguez
October 09, 2019
Karen was great. Dan in finance not so great. Dan put add-on costs, warrant & gap insurance onto our loan when we didn’t ask for it. Nor did he disclose any fees he added. Dan added $1776.00 to th Dan put add-on costs, warrant & gap insurance onto our loan when we didn’t ask for it. Nor did he disclose any fees he added. Dan added $1776.00 to the sale of the car. I wonder how much of that he received. As far as I’m concerned he is a thief & I wonder how many other people he scammed. I just happened to catch it. My son came in to buy his first car & unfortunately it was not a good experience which really upsets me. Thought him not to trust anyone. Karen was great & very personable. More
by Michele kiela
Employees Worked With
Dan in finance q, Karen Boll
October 09, 2019
Awesome Service Yaz stuck with me until deal was closed.I would definitely recommend him. I even called afterward because my truck wouldn’t start due a bad battery. Y Yaz stuck with me until deal was closed.I would definitely recommend him. I even called afterward because my truck wouldn’t start due a bad battery. Yaz instantly sent a tow truck to pick my vehicle up. And replaced the battery More
by Happiness
Employees Worked With
Yaz Rabah
October 09, 2019
Fast efficient They explained everything. No waiting to begin. In and out with no problems. They showed me what needed to be replaced. They finished with in the time They explained everything. No waiting to begin. In and out with no problems. They showed me what needed to be replaced. They finished with in the time frame. More
by Desi
Employees Worked With
Do not recognize any of the above names
October 09, 2019
Glad you could service my car quickly Place is convenient. Waiting area clean and comfortable. The only person I dealt with was Paul. He was very busy but was professional. When I informed Place is convenient. Waiting area clean and comfortable. The only person I dealt with was Paul. He was very busy but was professional. When I informed him of the problem with the car, he was able to relate it well to the service personnel who ultimately confirmed it was the problem and fixed the car. More
by Lynda
Employees Worked With
Paul Werges
October 08, 2019
Always a pleasure purchasing a new vehicle at Hawk Ford. They understand what it takes to earn business. This is the 14th vehicle I have purchased from Hawk. They understand what it takes to earn business. This is the 14th vehicle I have purchased from Hawk. More
by Hey Dude
Employees Worked With
Nick Shaqra, Mo Yousef, Karen Boll, Don Boros, Eddie Rodriguez
October 08, 2019
Friendly and efficient Alex was very friendly and inviting, prices are pocket friendly. Wait time is reasonable even without scheduling an appointment in advance. Also they Alex was very friendly and inviting, prices are pocket friendly. Wait time is reasonable even without scheduling an appointment in advance. Also they take the time to show other issues that your vehicle may need in the near future. More
by TAMIKOHENRY38
Employees Worked With
Alex
October 08, 2019
long wait times quoted an hour and a half.(which is already ridiculous for an oil change) End up taking 2 and half hours. Waiting 2 and a half hours with a 2 year old quoted an hour and a half.(which is already ridiculous for an oil change) End up taking 2 and half hours. Waiting 2 and a half hours with a 2 year old is ridiculous for an oil change. I’ll take my chances with Jiffy Lube. Never coming again. More
by pahuathow
Employees Worked With
Anthony Martinez
October 07, 2019
I had the pleasure of working with Alex in the Quick Lane. We purchased a set of Michelan Defender tires it was a very positive experience. Thank you Alex for being extremely helpful and professional. Lane. We purchased a set of Michelan Defender tires it was a very positive experience. Thank you Alex for being extremely helpful and professional. More
by Don
Employees Worked With
Alexander
