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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
October 14, 2019
Untrustworthy I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the information would be in the system under my account, name, etc. When I went in for service, I was once again given the run around until I had to find the email and insist that the service manager go find the person who contacted me. This service manager just did not want to do what was being asked of her until I asked her why in front of her coworker, who said it would not be a problem. Unfortunately, in my opinion because I had to go through all of this, in my opinion it was/is a problem which as always is a negative reflection on the horrible service I have received from Hawk Ford. The only reason I go there is becasue I purchased the vehicale from there and it is convenient but this will have to change, these people are awful. More
by KEISHA-HAYES
Employees Worked With
Amber
October 14, 2019
The best service I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job More
by Jd
Verified CustomerEmployees Worked With
Luis Diaz, Mike Hopkins, Omar Noah, Karen Boll, Nick Ristich
October 14, 2019
In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the outside mirrors (both needed to be readjusted), but the car was clean when they finished. More
by marz
Employees Worked With
Dealt with sevice desk employees.
October 14, 2019
Great experience like always The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servici The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servicing our needs and look forward to doing business with you in the future. More
by The Whelans
Employees Worked With
Karen Boll
October 14, 2019
See what is wrong with truck They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long More
by Lgreen88
Employees Worked With
Paul stassin
October 14, 2019
Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go. More
by DADDIO560
Employees Worked With
Amber Straubing
October 13, 2019
great service, schedulingand facilities I am very satisified that I made my decision to purchase my F150 from Hawk Ford. They have friendly, helpful schedulers with timely delivery of servic I am very satisified that I made my decision to purchase my F150 from Hawk Ford. They have friendly, helpful schedulers with timely delivery of service. Paul came out of his office and went out of his way to make sure my brake problem and edge guard was taken care of under the warranty. No doubt, I will be back for a future purchase More
by lenquas
Employees Worked With
Paul Werges
October 11, 2019
Great Experience I found the staff at Hawk Ford to be very professional, fair, patient, and willing to help my in any way to make my purchase the best experience. Th I found the staff at Hawk Ford to be very professional, fair, patient, and willing to help my in any way to make my purchase the best experience. They are the best !!! More
by Mike
Employees Worked With
Mark Gorokhovsky, Omar Noah
October 11, 2019
Greatest service manager Paul is the greatest service manager I have worked with since 1992 when I first went to Ford for service. He provides the most efficient service and h Paul is the greatest service manager I have worked with since 1992 when I first went to Ford for service. He provides the most efficient service and honest appraisals for me and all the other customers in the waiting area. More
by Arthur C Nicholas
Employees Worked With
Mo Yousef, Paul Werges
October 11, 2019
Service department 4 hours for a lock actuator to be replaced.No information of Diagnosing problem for over 2 1/2 hours.Very disappointed in length of time repairs took 4 hours for a lock actuator to be replaced.No information of Diagnosing problem for over 2 1/2 hours.Very disappointed in length of time repairs took to complete. More
by BDANAHER37
Employees Worked With
Kathleen Bucholz
