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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
November 08, 2019
Great service Great service, very professional, and our vehicle was returned to us in a timely fashion. We were very satisfied. Paul Stassin was very helpful to us. Great service, very professional, and our vehicle was returned to us in a timely fashion. We were very satisfied. Paul Stassin was very helpful to us. More
by WIORACONSTRUCTION
Verified CustomerEmployees Worked With
Paul Stassin
November 08, 2019
Great Experience with Hawk Ford Ford Dealer and Ford Service Alex Marcinkowski. Most of time, I talked with Alex about my car's future. I hate to see my car's(Ford Taurus SHO) futur Ford Dealer and Ford Service Alex Marcinkowski. Most of time, I talked with Alex about my car's future. I hate to see my car's(Ford Taurus SHO) future end. :( More
by SHOmce
Employees Worked With
Bert Abdullah
November 07, 2019
Great customer service and knowledgeable. Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend to book an appointment for fastest and rapid service. More
by jlrivera
Employees Worked With
Amber
November 07, 2019
No sales pressure I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others More
by davesilva
Employees Worked With
Paul Stassin
November 07, 2019
Issues don't get Resolved Here I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a resche I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a rescheduled appointment, strike 1. I told service that my attention items grew from 2 things to 5 things needing attention since I made the appointment, two simple items of replacing a license plate light and a brake light were completely ignored and the invoice said "customer declined replacement," I told service to replace those when I handed my keys over, I never said not to replace them, strike 2. They came back with 3 other issues and I agreed to doing two of them, but the whole process took 5 hrs, strike 3. While driving an hour after service, my check engine light came back on, service confirmed that the check engine light was on earlier due to the safety recall, proving that the safety recall issue was not resolved, strike 4. They have officially lost my business. More
by ppellerito10
Employees Worked With
Paul Stassin
November 06, 2019
Hawk Ford of Oak Lawn always treats me like family! Sales and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! More
by GrandPa Joe
Employees Worked With
John Sakora , Mark Gorokhovsky, Joe Venditti, Don Boros, Eddie Rodriguez
November 06, 2019
Did a very good job. It went very fast and everyone was helpful. I was told it would last 2 hours. It lasted 1 hour. Everyone was very organized and very polite, It went very fast and everyone was helpful. I was told it would last 2 hours. It lasted 1 hour. Everyone was very organized and very polite, More
by Peggy
Employees Worked With
Kathy Bucholz
November 06, 2019
Service as you would expect The care of the vehicle pointing out what was needed to making an appointment and getting the job done were all as a service center you’d expect. Than The care of the vehicle pointing out what was needed to making an appointment and getting the job done were all as a service center you’d expect. Thank you More
by Karen
Employees Worked With
Connor Clark
November 06, 2019
Good customer service My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. More
by JAM11202010
Employees Worked With
Paul White
November 05, 2019
Just Great! This dealership has excellent check & balances with customers. Great follow up and updates on your car situation. In over 20 years doing business with This dealership has excellent check & balances with customers. Great follow up and updates on your car situation. In over 20 years doing business with Ford. I got a "bad" car that overheated. Ford worked on the vehicle until it was finish and right. More
by reneeyv
Employees Worked With
Tod
