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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 16, 2019
Buying a car Joe is great to work with. Always available and is mindful of your time. Listens to your requirements and your “nice to haves” and makes recommenda Joe is great to work with. Always available and is mindful of your time. Listens to your requirements and your “nice to haves” and makes recommendations based on it. If not in inventory he takes the time to look for it. More
by tjmiller
Verified CustomerEmployees Worked With
Joe Venditti
November 16, 2019
Ford Fusion recall Took vehicle in to have a recall corrected, which was performed in a timely manner. Minimal amount of wait time, probably less than an hour... Took vehicle in to have a recall corrected, which was performed in a timely manner. Minimal amount of wait time, probably less than an hour... More
by FWMASON44
Employees Worked With
Mike Hopkins
November 15, 2019
Terrible service!!!! I dropped off my 2017 ford Escape in for the works oil change. I received a call stating that I needed my air filter replaced, I told them I would do I dropped off my 2017 ford Escape in for the works oil change. I received a call stating that I needed my air filter replaced, I told them I would do that myself. They said fine and that my vehicle would be ready for pickup soon. I went and picked up my car and took it home. I removed the air filter and I went to the auto parts store and purchased a filter, came home replaced filter and for some reason I decided to check the oil and to my surprise it was OVER filled. I called them and they told me to bring it in so they could check it. They immediately took my vehicle in and came and told me it was over full and that they would do another oil change to it. I'm not a mechanic but common sense would be to check the dip stick to make sure the level was correct and that too much oil could cause damage to my car. I am not a happy customer. I have two fords that I bring in there for service but I doubt that I will be back. More
by Gaspumpsteve
Employees Worked With
Don't remember names
November 15, 2019
First car purchase I went into the Oak Lawn Ford and was amazed at how helpful everyone was. Yaz went over every step, and made the process so easy. I got exactly what I I went into the Oak Lawn Ford and was amazed at how helpful everyone was. Yaz went over every step, and made the process so easy. I got exactly what I was looking for in my price range. Thanks Yaz! More
by aveal29
Employees Worked With
Yaz Rabah
November 15, 2019
Warranty coverage Went to Quick Lanes to sevice a tire and a bent rim and Alex and Amber did miracles to make sure that i was happy . Went to Quick Lanes to sevice a tire and a bent rim and Alex and Amber did miracles to make sure that i was happy . More
by ANICETOREYES13
Employees Worked With
Alex and Amber in Quick Lanes
November 15, 2019
Repairs Within 1 year, had car in for brakes and rear defroster. Brake job took 3 times in to complete. And rear defroster twice. I doubt the defroster will w Within 1 year, had car in for brakes and rear defroster. Brake job took 3 times in to complete. And rear defroster twice. I doubt the defroster will work very long after 2nd time in. Out of one week, it sat there 3 days get the the right adhesive in stock. Very bad service not even having the tools to repair! More
by JOHN.WROBLEWSKI
Employees Worked With
Couldn’t tell you! Passed off to people without name tags
November 14, 2019
Good service Nice people Very accessible garage service. I was immediately waited on and escorted to service desk. Kathy Bucholtz was very helpful and informative on all issu Very accessible garage service. I was immediately waited on and escorted to service desk. Kathy Bucholtz was very helpful and informative on all issues including warranty. More
by jmcbroom65
Employees Worked With
Kathy Bucholtz
November 14, 2019
Best in the area Hawk Ford service is exceptional. Everyone be there is professional, friendly, and committed to get things right. Wonderful facility, wait times are r Hawk Ford service is exceptional. Everyone be there is professional, friendly, and committed to get things right. Wonderful facility, wait times are reasonable, first rate staff. Couldn’t recommend it more highly. More
by SGTLAROCCO
Employees Worked With
Paul Werges
November 14, 2019
Great! Paul Werges and Kathy are the best. They were very helpful and kept me informed about my car every step of the way. I would recommend them to anyone. Paul Werges and Kathy are the best. They were very helpful and kept me informed about my car every step of the way. I would recommend them to anyone. More
by burke1869
Employees Worked With
Kathy, Paul Werges
November 13, 2019
Routine Maintenance I always use the Quick Lane At Hawk Ford in Oak Lawn for my oil changes and tire rotation. They are very efficient, friendly, yet professional. I always use the Quick Lane At Hawk Ford in Oak Lawn for my oil changes and tire rotation. They are very efficient, friendly, yet professional. More
by karenjefferies
Employees Worked With
Alex
