Napleton Ford of Oak Lawn

Nice and helpful. I thought I only needed break pads and found out I needed front and back breaks. Someone should clean the waiting area constantly with the epidemic. I had to use 2 Lysol wipes to clean of found out I needed front and back breaks. Someone should clean the waiting area constantly with the epidemic. I had to use 2 Lysol wipes to clean off a chair in the waiting room. I was there for over 4 hours and no one came to clean after patrons left. More

Yaz was the best and made me feel like family at Ford. Can’t wait to come back and work with him again. Much love Can’t wait to come back and work with him again. Much love More

Nick the sales man was the best I ever had he helped me and my son get a beautiful car and I would recommend everyone to nick brian guy thanks hawk ford and my son get a beautiful car and I would recommend everyone to nick brian guy thanks hawk ford More

Jaimie is very friendly, and they could not find a issue with my car however they told me to bring it back just to double check . Thank you 😊 with my car however they told me to bring it back just to double check . Thank you 😊 More

I paid for work that should of been covered under the extended warranty. I'm Still having same problem with the vehicle. Appointment Friday April 3, same problem. You've been in business so long ,service extended warranty. I'm Still having same problem with the vehicle. Appointment Friday April 3, same problem. You've been in business so long ,service providers have become complacent ,terrible service. When I was told what the problem was with my car,I was told it was $149.00. I asked," was it covered under warranty?" His response was," its only $149.00!!". I'm a ford man,I have 3 Fords. It's my wife's turn to get an upgrade,another ford explorer limited or platinum,May or June. I'm looking at lagrange or Sutton ford in mattson. More

I was very satisfied with my service My service was completed within the promised time frame. I will continue to use this service department for future repairs needed on my vehicle with My service was completed within the promised time frame. I will continue to use this service department for future repairs needed on my vehicle without a doubt. More

Brought my truck in for a recall. Was finished by the promised time, great service department would definitely bring my truck back for service again promised time, great service department would definitely bring my truck back for service again More

Everyone was very helpful & friendly especially in these uncertain times ! Love Hawk Ford Oaklawn !! Was a light staff due to Corona but still the best uncertain times ! Love Hawk Ford Oaklawn !! Was a light staff due to Corona but still the best More

My experience was just weird I had to walk from returning the car rental the car was ready but it was not washed after the service. the car rental the car was ready but it was not washed after the service. More

Ray, the mechanic was so great! Did what I asked regarding oil change and tire rotation. Also helped me realize I need to clean vents out more and helped me maintain my car. Thanks! regarding oil change and tire rotation. Also helped me realize I need to clean vents out more and helped me maintain my car. Thanks! More