Napleton Ford of Oak Lawn

The staff was polite. I was informed about service needed before the work was done. Work was done in a timely manner. I was informed about service needed before the work was done. Work was done in a timely manner. More

Service was good not as long a anticipated. This portion is too long unnecessary comments This portion is too long unnecessary comments More

Good n fast service . .... Good n fast service Good n fast service...Good n fast service .... Good n fast service Good n fast service...Good n fast service More

They don’t respect the customer’s time. If someone books an appointment a week prior, the least you can do is not be late on them, and if you are going to be late then be professional about If someone books an appointment a week prior, the least you can do is not be late on them, and if you are going to be late then be professional about and tell me you are not lie and tell me its almost done and be rude for me asking whats going on. 3 hours for an oil change is ridiculous. More

All who work here are nice and courteous. Oil change was done quickly and timely. Oil change was done quickly and timely. More

Amber and the Hawk device team did an excellent job of making sure my truck was serviced both timely and thoroughly. They checked everything from oil to tires and I feel safe that my truck is driving at i making sure my truck was serviced both timely and thoroughly. They checked everything from oil to tires and I feel safe that my truck is driving at its optimum! Amber called and checked in with me several times to get my appointment and she followed up after service was completed. This is exactly the customer service that makes for repeat buyers! More

Best ever. Interest rates. Kind freindly curtouse. Get the deals done. Tell the the truth up front. No beating around the bush. They are awsome and work togethe Interest rates. Kind freindly curtouse. Get the deals done. Tell the the truth up front. No beating around the bush. They are awsome and work together. More

Satisfied with the service and quality of work that was provided and wait time was not long provided and wait time was not long More

Good service good customer service fast response fast service T H A N K S service T H A N K S More

The service manager was horrible. I tried to speak to him on several different days about the issues with my vehicle. They initially wanted to charge me for an electrical issue that o I tried to speak to him on several different days about the issues with my vehicle. They initially wanted to charge me for an electrical issue that one of their mechanics caused. When I told them they were the only people to work on my car, I was told “we don’t know that.” They pulled up the car facts a few days after I asked them to look into the history of my car (which they told me they couldn’t do) and discovered they did a botched job when I brought my car in over a year ago which was causing my current electrical issues. The service manager was not understanding or compassionate at all. When I told him what the service advisor said to me, he responded that’s “she’s new here and a woman.” He didn’t apologize on his own or try to improve my experience. I will never recommend Hawk Ford in Oak Lawn to anyone. No one deserves the sexist, racist experience I went through. More