Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,053 reviews
May 03, 2021
Professional and courteou service. I will highly recommend Hawk Ford to all my friends. I have visited Hawk Ford eight times. I have never been disappointed recommend Hawk Ford to all my friends. I have visited Hawk Ford eight times. I have never been disappointed More
by baldboyz.wj
Verified CustomerEmployees Worked With
Pete Abramowicz
May 03, 2021
Very polite and finished oil chang very quickly. And checked everything and explained what they checked for.Would definitely go back hav been going there fo years checked everything and explained what they checked for.Would definitely go back hav been going there fo years More
by Mike Sammarco
Employees Worked With
Pete Abramowicz
May 03, 2021
Rich the Service Tech was very professional and was concerned about my needs and help me with the issues I had. Great employee and looking forward to my next service date. concerned about my needs and help me with the issues I had. Great employee and looking forward to my next service date. More
by HOOKUPASAP
Employees Worked With
Richard Pitlock
May 01, 2021
The service was great! Everyone there is very nice, explaining everything I’m details for me. I was able to drop my car off and pick it up the same day. explaining everything I’m details for me. I was able to drop my car off and pick it up the same day. More
by COGHILL5081
Employees Worked With
LaQuita Childress
April 30, 2021
Nicholas and Jay and the whole team at Hawk Oak Lawn were such a pleasure to deal with. It was a no hassle experience. Thank you. such a pleasure to deal with. It was a no hassle experience. Thank you. More
by SMG
Employees Worked With
Mark Gorokhovsky, Nick Shaqra, Nick Ristich, Jay Sweis, Jerry Triplett (JT)
April 29, 2021
Excellent to work with everyone was friendly and helpful. I always dread the whole experience and process of getting a new car and they made it pleasant. Nick and Joe very knowledgeable and personable. I always dread the whole experience and process of getting a new car and they made it pleasant. Nick and Joe very knowledgeable and personable. More
by TMURPHY0402
Employees Worked With
Nick Ristich, Joe Storti, Malik Namernah
April 29, 2021
Very poor customer service. Long wait times with advisors . No one answers the phone and if you get someone to answer they take a message a never call back. No clear communication between each department . No one answers the phone and if you get someone to answer they take a message a never call back. No clear communication between each department I purchased a brand new vehicle that had a broken window. I was told the vehicle would be ready for pick up the next business day. The vehicle was not ready for another week and a half. During finance process I was being pushed into the flex payment by Ford. I stated over and over that I did not want that option. I have purchased from hawk Ford in the past but can say I will not buy another vehicle from here. This was the worst car buying experience I have ever had. More
by Nworth16
Employees Worked With
Nick Ristich
April 29, 2021
1st time New car buyer no prob..1st trade in WORST EXPERIENCE EVER..Salesman chose to make me feel handled vs being honest & Manager of location even worse.. I despise being played/lied to...went to a EXPERIENCE EVER..Salesman chose to make me feel handled vs being honest & Manager of location even worse.. I despise being played/lied to...went to another Ford dealer for my trade...sorry Hawk...not sorry More
by No longer A Hawk Ford Fan
Employees Worked With
Nick Ristich
April 28, 2021
Great food to the service at Hawk Ford I recently had a slow leak in one of my tires only to find out the damage could not be repaired. However, Hawk Ford Co through my warranty kicked in and I was able to slow leak in one of my tires only to find out the damage could not be repaired. However, Hawk Ford Co through my warranty kicked in and I was able to get it replaced and they did it in a timely fashion. Thanks go out to Amber and also to the employee for his service on my vehicle. Thanks Hawk Ford Co you made it easy again More
by Jinks Riddle
Employees Worked With
The new technician I did not catch his name. , Amber Straubing
April 28, 2021
Great service. 5th New car I have bought at this dealership. Nick the manager was generous with my trade in value, considering it had a bad transmission. dealership. Nick the manager was generous with my trade in value, considering it had a bad transmission. More
by ale_alv
Employees Worked With
Nick Shaqra, Anthony Gandara
