Napleton Ford of Oak Lawn

Non event, recall work completed with in the time frame I was told. Was notified by voice mail and text that my car was done was told. Was notified by voice mail and text that my car was done More

Dropped my car at service, checked in by Paul, said service would take 3 hours,called an hour later said it was done. Can't beat that. 2 thumbs up service would take 3 hours,called an hour later said it was done. Can't beat that. 2 thumbs up More

Fast service, cheap , excellent service , nice and professional service , first class mechanic, excellent advice, professionalism, unfortunately due to covid they do not serve free coffee professional service , first class mechanic, excellent advice, professionalism, unfortunately due to covid they do not serve free coffee More

Both ladies in service were very helpful, friendly, and attentive to my needs as a handicapped person. They each made one of my two recall service visits pleasant and painless. and attentive to my needs as a handicapped person. They each made one of my two recall service visits pleasant and painless. More

The service at hawk ford is excellent . I would recommend Paul in service . He can help u with all of the automotive needs . Excellent . Go to the hawk ford in Oakland Paul in service . He can help u with all of the automotive needs . Excellent . Go to the hawk ford in Oakland More

Thank you to the mechanic who worked on my car. He brought me to the back and explained everything he did and will be doing to my car. I he listened to my problems and explained what he would do to re brought me to the back and explained everything he did and will be doing to my car. I he listened to my problems and explained what he would do to rectify all issues. I am so sorry I do not remember his name. I really appreciate the great service thank you. More

Can in and they were very Courteous and respectful and supportive. In the quick lube area the staff was familiar with app (Ford pass) and showed me how to understand it and how it works. supportive. In the quick lube area the staff was familiar with app (Ford pass) and showed me how to understand it and how it works. More

Nick was very enthusiastic - Nice guy! I picked out the vehicle online, walked in and was immediately taken to the car for a test drive. Very happy with the vehicle. Thanks to Joe in Finance for respon vehicle online, walked in and was immediately taken to the car for a test drive. Very happy with the vehicle. Thanks to Joe in Finance for responding to my email after the dealership was closed! More

Brought my car in because it was leaking water in the back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to contact them about it, they won’t return my calls! On top of that, had car oil change done there, and they removed the under- guard from the motor but never put it back on!!! Completely unprofessional!! Incompetent!! And untrustworthy!! I’ve bought 2 cars there in the past but will never set foot there again!!! More

i waited 7 weeks for a special ordered escape.the car i i waited 7 weeks for a special ordered escape. the car i received was missing features i signed for. so far have not any recourse. I am a loyal cust i waited 7 weeks for a special ordered escape. the car i received was missing features i signed for. so far have not any recourse. I am a loyal customer.third car purchased from hawk. paid msrp with no bargaining. I expected better. More