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Napleton Buick GMC
Crystal Lake, IL
426 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 426 reviews
August 22, 2025
Service was great, and completed the warranty work as expected. The service people were great to work with. expected. The service people were great to work with. More
by Bthomson
Employees Worked With
August 17, 2025
It was a pleasant experience. Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave More
by dennydiane3
August 09, 2025
Service was very good and efficient. Steve was very helpful. I will definitely go back again. Steve was very helpful. I will definitely go back again. More
by marylouwag
Employees Worked With
July 31, 2025
These guys were great! They took care of me all around from the sale of vehicle to servicing it as well! Thanks They took care of me all around from the sale of vehicle to servicing it as well! Thanks More
by Chris
Employees Worked With
Other Employees :
Erick Orellana, Ryan English, Nick Durband, Christian Leon
July 31, 2025
Friendly, efficient and quick service. I appreciate the reminders of service or just checking in after my purchase. I appreciate the reminders of service or just checking in after my purchase. More
by Barb5576
Employees Worked With
July 23, 2025
Nick was great to work with. He was attentive and knowledgeable of the product. Took the time to answer all our questions. Would definitely work with again on future purchases He was attentive and knowledgeable of the product. Took the time to answer all our questions. Would definitely work with again on future purchases. More
by Roadrnr25
Employees Worked With
Erick Orellana, Nick Durband
July 22, 2025
Service was great! I decided to go back to this dealership and was happy I did. They have a new crew on the writers team and they were really good to deal with. I decided to go back to this dealership and was happy I did. They have a new crew on the writers team and they were really good to deal with. Keep up the great work! More
by Bruno
July 21, 2025
Steve is great at being service writer. It was a learning situation for me. Hope he stays at Napleton while I own GMC vehicles. Great Guy to have in service. It was a learning situation for me. Hope he stays at Napleton while I own GMC vehicles. Great Guy to have in service. More
by dsteg1
Employees Worked With
