Steve Hardy
Steve Hardy at Napleton Buick GMC

Steve Hardy

Service Advisor

Napleton Buick GMC

6305 Northwest Hwy
Crystal Lake, IL 60014

4.8
61 Reviews
4.8

61 Reviews

Write a Review

61 Reviews of Steve Hardy

August 19, 2026

Dealership Rating
Employee Rating

I had a great experience buying my 2022 BMW X5 from Freddi Alvarado. He was very helpful, professional, and made the whole process easy and comfortable. We got a really good deal on the X5, and I’m ver More

by Semaniuk2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 19, 2026

Napleton Buick GMC responded

Open communication is at the heart of how our sales team operates. Hearing that Freddi made the purchase process easy and comfortable and that you’re happy with the deal on your BMW X5 means a lot to us. Your recommendation of Freddi is greatly appreciated.

July 04, 2026

Dealership Rating
Employee Rating

Christian and Dan were amazing and Derrik too! I appreciated their Communication, patience and availability. More

by pkoenig847
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu, Derek Gruendemann, Daniel Gulo , Christian Leon

Jul 04, 2026

Napleton Buick GMC responded

We’re glad Christian, Daniel, and Derek provided clear communication and were so patient and available during your purchase. Thank you for choosing Buick for your new ride. Enjoy every moment behind the wheel.

March 12, 2026

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I’ve brought my vehicle in for warranty service a few times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. More

by S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Napleton Buick GMC responded

We are grateful for your kind review, and we will be sure to share your wonderful feedback with Steve and the team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience.

March 12, 2026

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Great service department. With a good coffee while you wait. Usually have coupons to lower the cost. More

by Jjdeluxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu

Mar 12, 2026

Napleton Buick GMC responded

Thank you for your confidence in Napleton Buick GMC Crystal Lake! We appreciate your business.

March 07, 2026

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Easy to book an appointment. My car was serviced and available the same day. All of the issues are addressed. Steve from service was very professional and friendly to deal with More

by Sullyfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Leon

Mar 09, 2026

Napleton Buick GMC responded

We're delighted to hear about your seamless experience with Steve and our team! Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your positive feedback!

March 05, 2026

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Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service. More

by penkava1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu

Mar 05, 2026

Napleton Buick GMC responded

We are so happy Steve and Santo were such a help to you! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We wish you many safe miles ahead!

March 03, 2026

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I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it. More

by MadMonkey1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Steve's exceptional service! We look forward to helping you maintain your truck for miles to come. See you again next time!

February 10, 2026

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Employee Rating

The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d More

by gerrytassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santo Voiculescu

Feb 10, 2026

Napleton Buick GMC responded

Thank you so much for your kind words, Gerry! We're excited to hear that our Service Team provides such a seamless experience at Napleton Buick GMC Crystal Lake. We truly value your support and look forward to seeing you again!

February 06, 2026

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Steve was great. Service was quick. Will return to the dealership for future services on my Buick. More

by kllwlkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Napleton Buick GMC responded

Thanks for the shoutout to Steve! We appreciate your support and look forward to assisting you again at Napleton Buick GMC Crystal Lake.

January 24, 2026

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Employee Rating

Steve at GMC provided outstanding service, clear communication, fast turnaround, and cared about my vehicle. More

by c.hardy608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Napleton Buick GMC responded

We love seeing your five-star review of Steve and the team! Thank you for choosing Napleton Buick GMC Crystal Lake!

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