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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
423 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 423 reviews

August 19, 2026

I had a great experience buying my 2022 BMW X5 from Freddi Alvarado. He was very helpful, professional, and made the whole process easy and comfortable. We got a really good deal on the X5, and I’m ver More

by Semaniuk2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zelko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seann Omara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : FREDDI Alvarado
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Aug 19, 2026 -

Napleton Buick GMC responded

Open communication is at the heart of how our sales team operates. Hearing that Freddi made the purchase process easy and comfortable and that you’re happy with the deal on your BMW X5 means a lot to us. Your recommendation of Freddi is greatly appreciated.

August 07, 2026

Freddie was very helpful and answered all the questions I had. Derek was very straight forward as well. More

by bob.seegersjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Napleton Buick GMC responded

Bob, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Freddi and our team, and we look forward to working with you again.

July 27, 2026

This was probably the best car buying experiences I have had, and I have been through significantly more than the average person. I found them through GM’s website. The car was as advertised and the prici More

by Mark W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Spitzley - 5 stars
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Jul 27, 2026 -

Napleton Buick GMC responded

We’re delighted you enjoyed such a smooth purchase of your new GMC 1500 and that our online listing and pricing met your expectations. It’s great to hear Freddi and Derek provided efficient, professional, and transparent service throughout. Thank you for sharing your experience and for the five-star rating.

July 14, 2026

Everyone was super to deal with. I would highly recommend them to anyone . And would deal with them again More

by jfscma
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin
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Jul 14, 2026 -

Napleton Buick GMC responded

Thank you very much for your kind words! We pride ourselves on a hassle free, no games, car buying experience. We appreciate you trusting us here at Napleton Buick GMC in Crystal Lake!

July 14, 2026

Freddie made it as smooth as possible purchasing a car here. We will be back for sure. More

by sarahstar414
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Napleton Buick GMC responded

It’s wonderful that Freddi made purchasing your used Buick Verano so smooth. We look forward to helping you again soon.

July 04, 2026

Christian and Dan were amazing and Derrik too! I appreciated their Communication, patience and availability. More

by pkoenig847
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Leon
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Jul 04, 2026 -

Napleton Buick GMC responded

We’re glad Christian, Daniel, and Derek provided clear communication and were so patient and available during your purchase. Thank you for choosing Buick for your new ride. Enjoy every moment behind the wheel.

June 24, 2026

Fantastic people to work with in and out in a couple hours. I would recommend to everyone I know. More

by xtrigger87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pedersen
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Jun 25, 2026 -

Napleton Buick GMC responded

We’re thrilled to hear the purchase of your Chevrolet Silverado 1500 was completed so efficiently. Your recommendation to friends means a lot, and we hope you enjoy every mile in your Silverado. Let us know if there’s anything else we can do for you.

June 05, 2026

Erin and Derrick were wonderful to work with. Great experience overall buying a used car. There was no pressure, no gimmicks or unexpected "add ons". Finalizing the purchase was easy. More

by TGMG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
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Jun 05, 2026 -

Napleton Buick GMC responded

Delighted Derek made your purchase of a used Nissan straightforward and without any surprises. We’re pleased the final steps were simple and stress-free. Thank you for choosing our dealership.

May 30, 2026

I went to the dealership specifically because I know they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit More

by pgrisolia
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seann Omara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan English, Christian Leon
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May 30, 2026 -

Napleton Buick GMC responded

Thank you for the five star rating and for choosing a used GMC Canyon. We are glad our team’s user friendly approach and extra efforts made your visit worthwhile. We look forward to welcoming you back for any future needs.

May 09, 2026

Eric went above and beyond to get me what I was looking for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as More

by Ed A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Leon, Eric Pedersen
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