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Napleton Buick GMC
Crystal Lake, IL
418 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 418 reviews
July 04, 2026
Christian and Dan were amazing and Derrik too! I appreciated their Communication, patience and availability. I appreciated their Communication, patience and availability. More
by pkoenig847
Verified CustomerEmployees Worked With
Other Employees :
Christian Leon
June 24, 2026
Fantastic people to work with in and out in a couple hours. I would recommend to everyone I know. hours. I would recommend to everyone I know. More
by xtrigger87
June 05, 2026
Erin and Derrick were wonderful to work with. Great experience overall buying a used car. There was no pressure, no gimmicks or unexpected "add ons". Finalizing the purchase was easy. Great experience overall buying a used car. There was no pressure, no gimmicks or unexpected "add ons". Finalizing the purchase was easy. More
by TGMG4
May 30, 2026
I went to the dealership specifically because I know they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit More
by pgrisolia
May 09, 2026
Eric went above and beyond to get me what I was looking for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as well. More
by Ed A.
April 18, 2026
Wonderful experience. Met Eric when I walked in and the entire process was smooth and convenient. Eric and the team were extremely professional. Met Eric when I walked in and the entire process was smooth and convenient. Eric and the team were extremely professional. More
by mh
March 19, 2026
Working with Eric and the team was seamless. A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric! A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric! More
by Mckbello20
March 16, 2026
Eric was a pleasure to deal with during my buying experience. He was knowledgeable about my GMC truck and also kept things light and personable. Zero pressure sales man and we were able to come to a experience. He was knowledgeable about my GMC truck and also kept things light and personable. Zero pressure sales man and we were able to come to a deal rather quickly. If you’re in the market for a GMC I’d suggest Eric at Napleton Crystal Lake! More
by Adamlmurphy08
Employees Worked With
Eric Pedersen
March 12, 2026
I’ve brought my vehicle in for warranty service a few times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. More
by S
Employees Worked With
March 12, 2026
Great service department. With a good coffee while you wait. Usually have coupons to lower the cost. With a good coffee while you wait. Usually have coupons to lower the cost. More
by Jjdeluxe
