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Napleton Buick GMC
Crystal Lake, IL
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
Verified Customer
August 01, 2021
Andrew and Misty were so great to work with! Patient, kind and super helpful! Made the experience memorable and really good! Buy your next vehicle from Andrew!! kind and super helpful! Made the experience memorable and really good! Buy your next vehicle from Andrew!! More
by Amy
Employees Worked With
Misty, Andrew Dodd, Vincent Olandese, Jesse Brei
July 30, 2021
Salesmen are shady- most of them that I have come in contact with are absolutely xxxx bags. I love my car that I purchased, but I’ll never go to Napleton Crystal Lake again. Not only did they try to giv contact with are absolutely xxxx bags. I love my car that I purchased, but I’ll never go to Napleton Crystal Lake again. Not only did they try to give me $6,000 for my trade-in (I didn’t take that offer- but now my trade in is on their lot for over $15,000). xxxxxxx. Then my father in law tried to purchase a vehicle from them.. they came to an agreement on price THEN their turd of a salesmen decides to call them back and say.. well we have to add $1800 to the price- because of the work that they put into the car. What kind of work do you need on a 2018 with 30k miles at the price? Rip off. Needless to say, my father in law told them to get bent and I refuse to refer anyone else to this dealer. I understand the market is insane right now, but these people really try to screw you out of a lot of money. My salesman was funny, but that’s about it. Luckily I really wanted the car I purchased otherwise I would have walked out. More
by Phan
Employees Worked With
Jeff Holland, Sam Solhi
July 29, 2021
I bought a car with gmc it broke in less then 3hrs they let me use a loand car after two weeks , gmc just left my car to Ford dealer so they can fix it end I had to pay Ford dealer to fix it.. gmc not a go let me use a loand car after two weeks , gmc just left my car to Ford dealer so they can fix it end I had to pay Ford dealer to fix it.. gmc not a good dealer.. More
by jgomez_2003
Employees Worked With
Chris Behlke, Jesse Brei, Jim Sprandel
July 28, 2021
I went for a Quick oil change. Everyone was Professional and efficient. I will be returning and would recommend this dealership based on my experience. and efficient. I will be returning and would recommend this dealership based on my experience. More
by jeanmbowman
Employees Worked With
Todd Morrison, Jim Sprandel
July 22, 2021
Once they understood the problem they were very helpful. We had been in touch withGMC and they never called back after multiple people said they would. Working with the dealer got results. We had been in touch withGMC and they never called back after multiple people said they would. Working with the dealer got results. More
by ehadzina
Employees Worked With
Jim Sprandel
July 21, 2021
Vincent was pleasant but seemed hesitant to take our offer to the manager. I think this was due to inexperience. Purchasing a car for cash should not take 2 hours! offer to the manager. I think this was due to inexperience. Purchasing a car for cash should not take 2 hours! More
by Crazyslady
Employees Worked With
Vincent Olandese, Jeff Holland
July 17, 2021
Andrew was great through the whole process. Thank you! Chris and Jeff were also very helpful in making our final decision and getting it all processed quickly. Thanks to you as well! you! Chris and Jeff were also very helpful in making our final decision and getting it all processed quickly. Thanks to you as well! More
by Jennie.appleby
Employees Worked With
Andrew Dodd, Chris Behlke, Jeff Holland, Sam Solhi
