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Napleton Buick GMC

Crystal Lake, IL

4.2
286 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 286 reviews

July 28, 2021

I went for a Quick oil change. Everyone was Professional and efficient. I will be returning and would recommend this dealership based on my experience. More

by jeanmbowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 28, 2021 -

Napleton Buick GMC responded

Thank you for the review, Jean! We are very pleased to hear you had a 5-star experience with us as our top priority is customer satisfaction. We certainly look forward to serving you again!

July 22, 2021

Once they understood the problem they were very helpful. We had been in touch withGMC and they never called back after multiple people said they would. Working with the dealer got results. More

by ehadzina
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Sprandel
Jul 26, 2021 -

Napleton Buick GMC responded

Thank you for the review! Our priority is always to make sure our customers have a seamless and pleasant experience with us. So we are very pleased to hear you felt you had 5-star service with us! We look forward to serving you again!

July 21, 2021

Vincent was pleasant but seemed hesitant to take our offer to the manager. I think this was due to inexperience. Purchasing a car for cash should not take 2 hours! More

by Crazyslady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Olandese, Jeff Holland
July 17, 2021

Andrew was great through the whole process. Thank you! Chris and Jeff were also very helpful in making our final decision and getting it all processed quickly. Thanks to you as well! More

by Jennie.appleby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Chris Behlke, Jeff Holland, Sam Solhi
Jul 20, 2021 -

Napleton Buick GMC responded

Thank you for the review, Jennie! At Napleton Buick GMC, we make customer satisfaction our number 1 priority! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again :)

July 14, 2021

This location made me feel secure that my car was in good hands. The service was awesome and my car is running amazing. They have great personalities and I was comfortable with asking any questions. Todd alw More

by Foles04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 15, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are very pleased to hear you had a 5-star experience with us! Our top priority is ensuring that each client has a seamless and enjoyable experience at our dealership! Thank you for your business and we look forward to serving you again!

July 10, 2021

Both Jesse, Chris and the staff were great! I was treated very well and the buying process was excellent. I highly recommend this dealership to anyone needing to purchase a vehicle. More

by Mbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Behlke, Jesse Brei, Jeff Holland, Todd Morrison, Jim Sprandel
Jul 12, 2021 -

Napleton Buick GMC responded

Thank you for the review, Mbell! We are very pleased to hear you had a 5-star experience with us, customer satisfaction is our #1 priority! Congratulations on the new car and we look forward to serving you again!

July 10, 2021

Andrew, who is pretty new, was very helpful and guiding me to a car within my budget and that I loved! Jeff was extremely helpful in getting me a payment that would work for me! More

by Hhaivyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Jul 13, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take pride in providing exceptional customer service for our clients, so we are very pleased to hear you had a 5-star experience with us! And we agree, Andrew and Jeff are great :). We look forward to serving you again!

July 08, 2021

Very professional and fast! Clean waiting area and friendly staff. We would highly recommend Napleton Buick/GMC for anyone looking to service their vehicle. Thanks! More

by jbhora12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 09, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in providing only the best service to our customers! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again :)

July 06, 2021

Very happy with the service that I received the 2 times I was in for service. The service adviser provided detailed explanation of work needed. Kept me updated on the progress of the work done and washed the More

by k-diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Diana! We are very pleased to hear you had a great experience with us! We look forward to serving you again!

July 06, 2021

Professional, courteous and easy to work with. They made the process of my trade in effortless. Andrew and Jeff were nice and easy going guys to work with More

by rollyroll73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review! We know how important it is to make each customer's experience with us is as effortless and enjoyable as possible. So we are very pleased to hear you felt you were well taken care of with our staff! We look forward to serving you again!

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