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Napleton Buick GMC
Crystal Lake, IL
426 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 426 reviews
September 20, 2025
Pleasant experience, the service department was professional and knowledgeable. Scheduling service on their website was easy. In and out in no time. professional and knowledgeable. Scheduling service on their website was easy. In and out in no time. More
by barsocchi1
Employees Worked With
Jared Heinz
September 16, 2025
I went to Napleton GMC to trade my 2 vehicles for a new GMC Terrain. I met with Roger, he was extremely knowledgeable and helpful! He was able to give me a great trade in on my two cars and help me find th GMC Terrain. I met with Roger, he was extremely knowledgeable and helpful! He was able to give me a great trade in on my two cars and help me find the best car deal for me! He was awesome to work with and made the process so easy. I am really enjoying my new thanks to all of Roger’s help! More
by ablaze24
Employees Worked With
Roger
September 15, 2025
Everything was super smooth during our purchase a a new vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. More
by teflonbob12
Employees Worked With
September 13, 2025
We’ve purchased 3 vehicles from Napleton Buick GMC and have always had a great experience from the sale of the vehicle through each service visit have always had a great experience from the sale of the vehicle through each service visit More
by Wboldog
Employees Worked With
September 03, 2025
Freddie was great. He asked what we wanted to see and he was direct and to the point. Very informative and professional. He asked what we wanted to see and he was direct and to the point. Very informative and professional. More
by Eubanksp49
Employees Worked With
September 01, 2025
They were ready for me when I got there quick and easy service. They provided a shuttle service for me to get back to my job. service. They provided a shuttle service for me to get back to my job. More
by Tim
Employees Worked With
August 31, 2025
Very overly clever representative. I needed regular oil change. They charged much more than before. I needed regular oil change. They charged much more than before. More
by davidsr50
Employees Worked With
August 30, 2025
Knowledgeable courteous, answer questions in detail, clean facility, no pressure to purchase, very helpful, expedient service clean facility, no pressure to purchase, very helpful, expedient service More
by L-walton
Employees Worked With
August 28, 2025
I keep coming back for my oil changes, etc. I have had good customer service and short stays, I normally wait while my vehicle is being serviced. I have had good customer service and short stays, I normally wait while my vehicle is being serviced. More
by bpegarsch
August 22, 2025
Jared was my advisor and he done really good job. Car was taking care really fast. Service is good. Car was taking care really fast. Service is good. More
by Atcandcservices
