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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.4
292 Reviews
Call Dealership (815) 477-8600

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 292 reviews

August 23, 2021

Great customer service. Very patient and helpful. I would recommend Napleton Buick Crystal Lake. Thank you. I hope to refer you to my neighbors and More

by tcalabrese0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Bautista
Report | Print
Aug 23, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in providing only the best customer service! We are very pleased to hear of your satisfactory experience with us! We look forward to serving you again!

August 23, 2021

My experience at this dealership has been great. I can depend on being treated with respect and honesty when it comes to keeping my automobile running problem free. Thank you! More

by duke1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review, Duke! We are happy to hear you had 5-star service with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

August 19, 2021

very good work they serve very well good people the service very good I recommend them to my friends and family and to all people More

by Jbarragan070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!

August 17, 2021

Great & polite service. Really liked video of what was done to repair my car. Service rep kept me informed as to what was going on More

by laurageiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Aug 17, 2021 -

Napleton Buick GMC responded

Thank you for the review, Laura! It gives us great pleasure to know you had a 5-star experience with us! We certainly look forward to serving you again!

August 17, 2021

Very patient staff. Everything was explained in detail. They all worked with us and settled on a great deal! Thanks for the family safe car! More

by Rechtoris2025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Chris Behlke, Jeff Holland
Report | Print
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are happy to hear you had an excellent experience with us! Congratulations on the new car and we look forward to serving you again!

August 16, 2021

So far one of the best dealerships I’ve ever been to I’m definitely gone to recommend this to everyone I know who’s looking to purchase a car More

by Keisha Collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holland, Sam Solhi
Report | Print
Aug 16, 2021 -

Napleton Buick GMC responded

Thank you for the review, Keisha! Our number one priority is making sure each customer is well taken care of and has an enjoyable car buying experience. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again in the future!

August 12, 2021

Rickardo was awesome! He knew everything about my new car. I would refer others to him. The finance person Jeff was really great as well. More

by erikpierce54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Bautista
Report | Print
Aug 12, 2021 -

Napleton Buick GMC responded

Thank you for the review, Erik! We know excellent customer service starts with having a knowledgeable and professional staff. And we agree, Ricardo and Jeff are both great! Congratulations on the new car and we look forward to serving you again!

August 09, 2021

Great place to buy a car. They found me the perfect vehicle, were very professional and the salesman Andrew was fabulous! Finance was thorough and took time to review all my options. I love my new More

by Ldoddl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Randolph, Andrew Dodd, Chris Behlke, Jeff Holland
Report | Print
Aug 09, 2021 -

Napleton Buick GMC responded

Thank you for the review! We believe buying a car should be a seamless and enjoyable process. So we are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

August 06, 2021

Was easy make a appointment on my app. Got to dealer they took vehicle in text me what they were doing. Very efficient.thank you More

by bgeorge8363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Aug 12, 2021 -

Napleton Buick GMC responded

Thank you for the review, George! We pride ourselves on making sure every customer has a pleasant and seamless experience with us. So we are very pleased to hear you felt you had great service! We look forward to serving you again!

August 03, 2021

Very professional and curious. I would recommend this service center to others. The young man that drove me home was very polite and personable. He is a good driver too. More

by Malugiene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young and that drove me home, Todd Morrison, Jim Sprandel
Report | Print
Aug 03, 2021 -

Napleton Buick GMC responded

Thank you for the review, Malugiene! We take customer satisfaction very seriously at Napleton Buick GMC and we love to go the extra mile in order to provide exceptional service! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!

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