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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
426 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 426 reviews

October 01, 2025

Excellent dealership, great pricing, knowledgeable manager and sales person Seann. Would definetly come back to buy another car More

by Lilija2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seann
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Oct 02, 2025 -

Napleton Buick GMC responded

Thank you for the kind words! We’re happy to hear you had a successful experience with Seann and our team. We look forward to welcoming you back in the future. Enjoy your new car! —Napleton Buick GMC Crystal Lake

September 30, 2025

Excellent dealership service department. I would recommend them to anyone looking for service. Steve Hardy is my go to guy. More

by ginszr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Collins
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Oct 01, 2025 -

Napleton Buick GMC responded

Thank you for the recommendation! We'll be sure to pass along your praise to Steve Hardy. We look forward to your next visit here at Napleton Buick GMC Crystal Lake.

September 29, 2025

Friendly, clean, courteous every time I came to this dealership. Negotiating was a bit of a challenge. I did appreciate the fact that Roger came in on”his day off” . More

by lsthomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Vargas
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Oct 01, 2025 -

Napleton Buick GMC responded

Thank you for sharing your experience with Roger and our team! We truly value your business and your feedback. Congratulations on your purchase from Napleton Buick GMC Crystal Lake!

September 27, 2025

Professional, honest and experienced staff; communication was excellent and work was completed in short time! More

by ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 29, 2025 -

Napleton Buick GMC responded

Thank you for the excellent feedback! We’re glad to hear our team made your experience quick and professional from start to finish. We hope you’ll consider our team again for all your future car needs at Napleton Buick GMC Crystal Lake!

September 27, 2025

The Napleton family was extremely friendly and actually cared! Help put my son in his first car ever and at a reasonable price! Thank you Ryan and the rest of the family! I'll be back! More

by Henrietta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English
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Sep 29, 2025 -

Napleton Buick GMC responded

Hi Henrietta, thank you for sharing your experience with the Napleton Buick GMC Crystal Lake team! We're so glad Ryan and the team made your son's first car-buying experience a positive one. We look forward to seeing you again in the future!

September 25, 2025

Helpful staff was knowledgeable about the issues I was having with my vehicle. They gave me options and we got it taken care of well and in a timely manner. More

by AndreaWozniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2025 -

Napleton Buick GMC responded

Andrea, we're thrilled you had a helpful experience with our knowledgeable team at Napleton Buick GMC Crystal Lake. Thanks for choosing us!

September 24, 2025

Nick and Chris were accommodating and willing to negotiate. The buying process was very quick as well. Thanks guys More

by Nateba Montgomery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Durband, Christian Leon
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Sep 25, 2025 -

Napleton Buick GMC responded

Nateba, we're glad Nick and Chris made your shopping experience a breeze at Napleton Buick GMC Crystal Lake. Congratulations on your new car! Safe travels!

September 24, 2025

The advisors and techs do a fantastic job. They are the only ones that I let work on my truck. More

by joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 24, 2025 -

Napleton Buick GMC responded

Joel, we appreciate the stellar review here at Napleton Buick GMC Crystal Lake!

September 23, 2025

The experience was perfect ryan respected my comment no games give us a price and it went smooth love the car More

by Snow.birds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan English
Print
Sep 24, 2025 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience working with Ryan. Enjoy the ride!

September 23, 2025

Helpful, courteous. I can usually get an appointment to bring my car in a day or two. More

by clc.udelhofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared was 5 star, Jen Collins
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Sep 24, 2025 -

Napleton Buick GMC responded

Thanks for your feedback. We look forward to your next visit to Napleton Buick GMC Crystal Lake!

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