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Napleton Buick GMC
Crystal Lake, IL
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
September 15, 2021
The facilities were nice and clean and Todd at the service Dept. Was very professional, knowledgeable and friendly when explaining the different service items my trucks needed. Keep up the GOOD work T service Dept. Was very professional, knowledgeable and friendly when explaining the different service items my trucks needed. Keep up the GOOD work Todd. More
by edward.navarro
Verified CustomerEmployees Worked With
Todd Morrison
September 14, 2021
Hello, concerning my last visit, I feel the thermostat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indicat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indication, could drive 100 miles in 90 degree heat and the temp stayed at 210 the entire time shut off the engine restart 15 minutes later and the temp was at 160 and immediately get the hot engine AC off indication drive a while shut the engine off restart and everything is fine temp back at 210. I don’t think this would indicate a bad thermostat but rather a bad temp sensor. The P0128 msg is driven from the temp sensor/ analog temp indicator not the thermostat. While a bad thermostat will cause a high or low coolant temp and prompt the P0128 msg I don’t believe that was the case with our problem. When we dropped off the vehicle I had asked for the coolant system flush, when I was told the thermostat was bad I thought the charge $288 would be dropped as the system is drained to replace the thermostat. I brought my Acadia to Napoleon earlier this year as I heard the service department was better than most until now I felt your dealership was trustworthy and did a good job at a fair price. More
by Muskyone
Employees Worked With
Todd Morrison
September 14, 2021
Quick, efficient, and honestGreat service Would Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service More
by Jason
Employees Worked With
Jim Sprandel
September 03, 2021
Service advisor was very pleasant and professional. Was shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service. shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service. More
by Ddawoodstock
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
August 29, 2021
This young man. Made my buying very easy. Explained everything that we needed to know about our new pickup truck. Would recommend this dealership is the greatest!! everything that we needed to know about our new pickup truck. Would recommend this dealership is the greatest!! More
by Tuck60098
Employees Worked With
Jesse Brei
August 26, 2021
Both gentlemen that I dealt with in the service center were extremely professional and thorough. Best service I have had since my purchase at another dealer. Napleton is now my preferred dealership. were extremely professional and thorough. Best service I have had since my purchase at another dealer. Napleton is now my preferred dealership. More
by ateammom61
Employees Worked With
Todd Morrison, Jim Sprandel
August 23, 2021
a day before i came in andrew the sales person that a day before i came in andrew the sales person that worked with me was great he walked me thru things that needed to be done over the phone and wa a day before i came in andrew the sales person that worked with me was great he walked me thru things that needed to be done over the phone and was trying his best to keep me updated on my application for a car that i was intersted in he got me aproved and told me to come in the next day everything whent smooth and he answered all my questions about the car before i knew it i was out a happy customer with a new car .. also jeff who works in the financial office was real friendly and made everything smooth good guys definitely will recomend to friends and family who are looking for a vehicle More
by david
Employees Worked With
Andrew Dodd
August 23, 2021
Car was sufficiently taken care of friendly service on top of what needs to be done. Jim has been a big help in the past with our trunk latch problems top of what needs to be done. Jim has been a big help in the past with our trunk latch problems More
by Linda c
Employees Worked With
Todd Morrison, Jim Sprandel
