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Napleton Buick GMC

Crystal Lake, IL

4.2
286 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 286 reviews

August 29, 2021

This young man. Made my buying very easy. Explained everything that we needed to know about our new pickup truck. Would recommend this dealership is the greatest!! More

by Tuck60098
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Brei
Aug 30, 2021 -

Napleton Buick GMC responded

Thank you for the review, Tuck! We are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

August 26, 2021

Both gentlemen that I dealt with in the service center were extremely professional and thorough. Best service I have had since my purchase at another dealer. Napleton is now my preferred dealership. More

by ateammom61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Aug 27, 2021 -

Napleton Buick GMC responded

Thank you for the review! We put great effort into providing excellent customer service, so we are very pleased to hear you had a 5-star experience with us! Thank you for allowing us to earn your business and we look forward to serving you again!

August 23, 2021

a day before i came in andrew the sales person that a day before i came in andrew the sales person that worked with me was great he walked me thru things that needed to be done over the phone and wa More

by david
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd
Aug 23, 2021 -

Napleton Buick GMC responded

Thank you for the review, David! Our number 1 priority is customer satisfaction so we are very pleased to hear you had a 5-star experience with us as! Congratulations on the new car and we look forward to serving you again!

August 23, 2021

Car was sufficiently taken care of friendly service on top of what needs to be done. Jim has been a big help in the past with our trunk latch problems More

by Linda c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Aug 23, 2021 -

Napleton Buick GMC responded

Thank you for the review, Linda! We are very pleased to hear you had a 5-star experience with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

August 23, 2021

Great customer service. Very patient and helpful. I would recommend Napleton Buick Crystal Lake. Thank you. I hope to refer you to my neighbors and More

by tcalabrese0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Bautista
Aug 23, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in providing only the best customer service! We are very pleased to hear of your satisfactory experience with us! We look forward to serving you again!

August 23, 2021

My experience at this dealership has been great. I can depend on being treated with respect and honesty when it comes to keeping my automobile running problem free. Thank you! More

by duke1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review, Duke! We are happy to hear you had 5-star service with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

August 19, 2021

very good work they serve very well good people the service very good I recommend them to my friends and family and to all people More

by Jbarragan070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!

August 17, 2021

Great & polite service. Really liked video of what was done to repair my car. Service rep kept me informed as to what was going on More

by laurageiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Aug 17, 2021 -

Napleton Buick GMC responded

Thank you for the review, Laura! It gives us great pleasure to know you had a 5-star experience with us! We certainly look forward to serving you again!

August 17, 2021

Very patient staff. Everything was explained in detail. They all worked with us and settled on a great deal! Thanks for the family safe car! More

by Rechtoris2025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Chris Behlke, Jeff Holland
Aug 24, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are happy to hear you had an excellent experience with us! Congratulations on the new car and we look forward to serving you again!

August 16, 2021

So far one of the best dealerships I’ve ever been to I’m definitely gone to recommend this to everyone I know who’s looking to purchase a car More

by Keisha Collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holland, Sam Solhi
Aug 16, 2021 -

Napleton Buick GMC responded

Thank you for the review, Keisha! Our number one priority is making sure each customer is well taken care of and has an enjoyable car buying experience. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again in the future!

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