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Napleton Buick GMC
Crystal Lake, IL
286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 286 reviews
Verified Customer
September 16, 2021
I would never go back to this dealership. I brought my GMC in for service when the check engine light came on. My normal mechanic said it’s a warranty issue and I should take it to the dealer to fix so I GMC in for service when the check engine light came on. My normal mechanic said it’s a warranty issue and I should take it to the dealer to fix so I brought it to Napelton GMC. Not only did they misdiagnose the issue, but they attempted to sell me 10 labor hours to try and find and fix it. Suspicious, I took it to another GM dealership and they checked, spoke to GMC Tech Support and found the problem (which was completely not what Napelton diagnosed), fixed it, and it was covered UNDER WARRANTY! More
by joshua.mailey
Employees Worked With
Todd Morrison
September 15, 2021
The facilities were nice and clean and Todd at the service Dept. Was very professional, knowledgeable and friendly when explaining the different service items my trucks needed. Keep up the GOOD work T service Dept. Was very professional, knowledgeable and friendly when explaining the different service items my trucks needed. Keep up the GOOD work Todd. More
by edward.navarro
Employees Worked With
Todd Morrison
September 14, 2021
Hello, concerning my last visit, I feel the thermostat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indicat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indication, could drive 100 miles in 90 degree heat and the temp stayed at 210 the entire time shut off the engine restart 15 minutes later and the temp was at 160 and immediately get the hot engine AC off indication drive a while shut the engine off restart and everything is fine temp back at 210. I don’t think this would indicate a bad thermostat but rather a bad temp sensor. The P0128 msg is driven from the temp sensor/ analog temp indicator not the thermostat. While a bad thermostat will cause a high or low coolant temp and prompt the P0128 msg I don’t believe that was the case with our problem. When we dropped off the vehicle I had asked for the coolant system flush, when I was told the thermostat was bad I thought the charge $288 would be dropped as the system is drained to replace the thermostat. I brought my Acadia to Napoleon earlier this year as I heard the service department was better than most until now I felt your dealership was trustworthy and did a good job at a fair price. More
by Muskyone
Employees Worked With
Todd Morrison
September 14, 2021
Quick, efficient, and honestGreat service Would Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service More
by Jason
Employees Worked With
Jim Sprandel
September 03, 2021
Service advisor was very pleasant and professional. Was shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service. shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service. More
by Ddawoodstock
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
