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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.4
292 Reviews
Call Dealership (815) 477-8600

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 292 reviews

October 02, 2021

Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!! More

by Mandyhansen0227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Report | Print
October 01, 2021

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend! More

by Garcarcha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Report | Print
Oct 01, 2021 -

Garcarcha responded

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!

September 29, 2021

Love my Buick and the dealership and the convenience of having the pick up service when the leave me a loaner for service. More

by Jsparkia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
Report | Print
September 28, 2021

I get great service and they explain what they have done they also let me know what else is recommended to be done in the near future More

by mares51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
September 25, 2021

I just recently bought a vehicle I was leasing and Napleton of Crystal Lake made the process absolutely effortless. Their service department is second to none as well. I can honestly say I have never More

by raymontbears
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland, Todd Morrison, Jim Sprandel
Report | Print
September 24, 2021

I’m very please with this dealership everyone was courteous and helpful and the price of the vehicle was fair price compared to other dealers More

by acto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Sam Solhi
Report | Print
Sep 28, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in only providing the best customer service to our clients; So we are very pleased to hear you had a 5-star experience with us! Congratulations on your new car and we look forward to serving you again!

September 22, 2021

Good work! Great service! Very clean vehicle when picked up! Eleven, Twelve, Thirteen, Fourteen & Fifteen! More

by dickkloepfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Report | Print
September 20, 2021

Takes care of my car needs quickly and would not have a problem coming back More

by mvaughan20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sprandel
Report | Print
Sep 28, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are pleased to hear you enjoyed 5-star service with us! We look forward to serving you again! :)

September 17, 2021

The whole team servicing my truck were great to work with. They did exactly what they promised. More

by Dan McHugh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Report | Print
Sep 21, 2021 -

Napleton Buick GMC responded

Thank you for the review, Dan! We are very pleased to hear you had 5-star service with us! We look forward to serving you again!

September 16, 2021

I would never go back to this dealership. I brought my GMC in for service when the check engine light came on. My normal mechanic said it’s a warranty issue and I should take it to the dealer to fix so I More

by joshua.mailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Morrison
Report | Print
Sep 22, 2021 -

Napleton Buick GMC responded

Hi Joshua, we are disappointed to hear about this unfortunate experience. We take our customer's feedback very seriously and we thank you for bringing this to our attention. We would appreciate the opportunity to understand better what went wrong and do our best to regain your trust in our business. Please give us a call at 815-401-4756 at your convenience so we can work on resolving this matter for you. We look forward to speaking with you. Take care.

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