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Napleton Buick GMC
Crystal Lake, IL
416 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 416 reviews
November 14, 2025
Steve was great to deal with in service! Went over everything in detail and addressed all the concerns I had Went over everything in detail and addressed all the concerns I had More
by LmY
Employees Worked With
October 30, 2025
The service team at Napleton GMC are really helpful and provide professional service, support, and knowledge. provide professional service, support, and knowledge. More
by Rts112
Employees Worked With
Other Employees :
Erick Orellana, Nick Durband, Eric Irigoyen
October 24, 2025
I had a great experience with Napleton Buick. They were very accommodating in getting me a loaner car, kept me informed about my car, and the service was fantastic. Jared and Santo were also gr They were very accommodating in getting me a loaner car, kept me informed about my car, and the service was fantastic. Jared and Santo were also great to work with. More
by bcard3
October 17, 2025
Jared went above and beyond to give me clear explanations on what was happening to my car. He kept in touch with me for status updates. He was excellent to work with! on what was happening to my car. He kept in touch with me for status updates. He was excellent to work with! More
by Nlie
Employees Worked With
Jared
October 16, 2025
Worked with Jared to get the break system and something with my engine repaired on my ‘21 Yukon. He was quick to respond to every call and text and always very professional and cut the xx. Honestly, everyo with my engine repaired on my ‘21 Yukon. He was quick to respond to every call and text and always very professional and cut the xx. Honestly, everyone I dealt with was professional and nice. They drove me to/from work and gave me a loner when they knew they would need to keep my car for a few days. More
by Amber
October 15, 2025
Excellent, prompt service and Steve was great. Will be back for sure when we need service in the future. Will be back for sure when we need service in the future. More
by thibeault1234
Employees Worked With
Other Employees :
Erick Orellana, Jen Collins, Hillary Fields
October 07, 2025
The service department is responsive, knowledgeable and customer focused. My most recent experience the team was very punctual. I was in at my appointment time and my truck was serviced immediately. The se customer focused. My most recent experience the team was very punctual. I was in at my appointment time and my truck was serviced immediately. The service representative continuously keep updated on any immediate service needs and completed all paperwork while the truck was being washed. I have been a customer for over seven years and a noticeable improvement in responsiveness is noticeable. More
by corkycorless
Employees Worked With
Jared Heinz
October 04, 2025
They did a great job fixing the problem, and was done in a timely manner. Very pleased. a timely manner. Very pleased. More
by Skoslo1
October 03, 2025
Always goes beyond my expectations what ever I need done, I can depend on the mechanics to do the job correctly every time and the service writers always keep me informed about any issues that the mechanics I can depend on the mechanics to do the job correctly every time and the service writers always keep me informed about any issues that the mechanics my find and the time when it will be done I will always come back More
by John
Employees Worked With
Jared Heinz
