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Napleton Buick GMC

Crystal Lake, IL

4.4
292 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 292 reviews

October 21, 2021

Very pleased with the service in this service department. Very friendly and knowledgeable staff. Thank you. More

by Todd Morrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Randolph, Chris Behlke, Jeff Holland, Todd Morrison, Jim Sprandel, Dan Fitzsimmons, Dan Geaney
October 20, 2021

Knowledgeable people who are very friendly. I would recommend to anyone to go there. Thanks More

by Lobb740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sprandel, Dan Geaney
October 19, 2021

Pleasure to work with, service, sales and parts. Deal went smooth trade and purchase all form in a few hours. More

by kevin.rasmussen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Chris Behlke, Jeff Holland, Dan Fitzsimmons
October 18, 2021

Quality work - work done as promised.. Great system to keep you updated as work is being done. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
October 13, 2021

Very courteous, prompt and efficient, beginning with making appointment and customer service. Car was cleaned inside and out. More

by tmleineberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
October 11, 2021

Was pleased with the customer service & the time frame the work got done in. Free car wash was a plus. More

by kbirm17
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
October 11, 2021

Schaumburg gmc tried to fix problem within 3 days problem comes back tried 2 or 3 times to fix .take in to crystal lake gmc found problem right away and fixed it More

by johnmc5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
October 11, 2021

Finds issues and doesn’t fix them if it does suit them. Told me won’t cause issues but didn’t have the issue when it was purchased. More

by Pitmaster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Morrison
October 05, 2021

It's the only "home" my LaCrosse has been serviced at. It's been 10 years now More

by Suellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
October 04, 2021

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL ! More

by dachanzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Oct 04, 2021 -

dachanzar responded

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

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