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Napleton Buick GMC

Crystal Lake, IL

4.2
286 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 286 reviews

October 11, 2021

Schaumburg gmc tried to fix problem within 3 days problem comes back tried 2 or 3 times to fix .take in to crystal lake gmc found problem right away and fixed it More

by johnmc5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
October 11, 2021

Finds issues and doesn’t fix them if it does suit them. Told me won’t cause issues but didn’t have the issue when it was purchased. More

by Pitmaster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Morrison
October 05, 2021

It's the only "home" my LaCrosse has been serviced at. It's been 10 years now More

by Suellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
October 04, 2021

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL ! More

by dachanzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Oct 04, 2021 -

dachanzar responded

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

October 02, 2021

Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!! More

by Mandyhansen0227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
October 01, 2021

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend! More

by Garcarcha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Oct 01, 2021 -

Garcarcha responded

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!

September 29, 2021

Love my Buick and the dealership and the convenience of having the pick up service when the leave me a loaner for service. More

by Jsparkia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
September 28, 2021

I get great service and they explain what they have done they also let me know what else is recommended to be done in the near future More

by mares51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
September 25, 2021

I just recently bought a vehicle I was leasing and Napleton of Crystal Lake made the process absolutely effortless. Their service department is second to none as well. I can honestly say I have never More

by raymontbears
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland, Todd Morrison, Jim Sprandel
September 24, 2021

I’m very please with this dealership everyone was courteous and helpful and the price of the vehicle was fair price compared to other dealers More

by acto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Sam Solhi
Sep 28, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in only providing the best customer service to our clients; So we are very pleased to hear you had a 5-star experience with us! Congratulations on your new car and we look forward to serving you again!

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