Napleton Buick GMC

This was a pleasurable buying experience. Anthony was very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled maintenance it has been performed quickly and in a friendly manner. We would definitely recommend Courtesy Buick GMC to others! More

I was made to feel important, with my not so great credit i was still able to get a lease on a brand new car. i was still able to get a lease on a brand new car. More

I appreciated the fact that I didn;t feel pressured into buying my Enclave. Both Brian Mulville, the salesman and Anthony Gladney, the manager, were very helpful and professional. Brian actually had greeted buying my Enclave. Both Brian Mulville, the salesman and Anthony Gladney, the manager, were very helpful and professional. Brian actually had greeted me in service when I brought in my 2002 Envoy for a service call. I had done a lot of looking online at different dealerships and different models and manufacturers. I felt that I received a great price on my 2012 Enclave and I am enjoying it very much. More

Working with Courtesy was an absolute pleasure. Not only was everyone friendly, but they handled my car and it's repairs in a professional way. I highly recommend them and plan on returning with car repair was everyone friendly, but they handled my car and it's repairs in a professional way. I highly recommend them and plan on returning with car repairs to Courtesy in the future. More

My husband originally went to Courtsey in the morning to look at new cars. He met Mark the salesman and was impressed with him. He was able to answer the questions asked and was very helpful with letting look at new cars. He met Mark the salesman and was impressed with him. He was able to answer the questions asked and was very helpful with letting him know about the car. Mark also let him know about the financing of the car which was important. My husband left and came and got me. I also was impressed with Mark. He was soft spoken and not pushy about the car. After signing the paperwork Mark took us out to the car. He reviewed every thing about the car and if he didn't know something he checked with the booklet. I think he did an excellent job of showing us all the features the car had. He helped my husband set a couple of features and had patience in doing this. I think Mark will make an excellent salesman after having more time dealing with the customers. He was very friendly with us and knew a lot about the car. More

Our experience at Courtesy Buick was extremely positive with no complaints. Our salesperson, Dennis Grabow, was helpful, honest and courteous. In addition, we shopped around quite a bit before finally ma with no complaints. Our salesperson, Dennis Grabow, was helpful, honest and courteous. In addition, we shopped around quite a bit before finally making our ultimate purchase and we believe we got a very fair price on our new car without any games or high pressure tactics. We would highly recommend this dealership. More

I came in and presented, what I thought was an impossible task. I had a lease that was expiring in two weeks with excess milage expense due. I had little to offer as down payment and was hoping at the very l task. I had a lease that was expiring in two weeks with excess milage expense due. I had little to offer as down payment and was hoping at the very least, to keep my current monthly payments the same. I had recently lost my job and my spouse was our only soure of income. After listening and assessing our situation with the friendly staff, they were confident that they could put my wife and I in a new car. We returned a few days later, provided the necessary info and soon therafter were driving home a pre certified vehicle! Unbelievable! They were able to reduce my monthly payment by $100.00 and asked for next to nothing as a down payment. Put us in a vehicle that was economical and restored our self esteem. In all my years of car buying,I've never experienced a more relaxing and satisfying car purchase. They've earned proven to us that no problem is too small. They were professional and extremely friendly. We felt as though we knew these people for many years. I will highly recommend and look forward to future purchase's with Courtesy Auto Group. Thank You, Courtesy!! More

I'll have to admit this dealership wasn't my first choice. I went to another dealer first that I've purchased from before thinking that they would give me a great deal. Fortunately for me they didn't choice. I went to another dealer first that I've purchased from before thinking that they would give me a great deal. Fortunately for me they didn't try very hard to get the deal done otherwise I wouldn't have found Courtesy Buick GMC. Anthony and I had been going back and forth by email for a few weeks. I knew that I wanted the Verano, but also had a strict budget that I didn't want to increase. It seemed as though I would have to wait until my current lease was up in a year, but miracles can happen. Anthony was able to work a deal that actually LOWERED my current payment and found that purchasing the vehicle (rather than leasing) actually saved me extra money!!!! I wouldn't hesitate to refer anyone to Courtesy and speak to either Anthony or Jeff. Both very honest and respectable. Keep it up guys and I look forward to having a long relationship with Courtesy. Love my new Verano!!! More

I recently brought my car into Crystal Lake Il Courtesy GMC for service. I was told what repair was needed and was given a quote. I decided to let the dealership make the repairs although they were an ov GMC for service. I was told what repair was needed and was given a quote. I decided to let the dealership make the repairs although they were an over-priced $800. My thought process being they would be the most knowledgable and reliable in making the repair. That was absolutely wrong. My car still has the same problem. I contacted the General Manager who basically said the repairs made were necessary and they could do nothing for me. I now have to take my car to another mechanic for the exact same problem and am out of pocket $800. Do not use this dealership. In my opinion they're lacking in business integrity and are not putting their customers first. This is my 2nd GM in the last 10 years. I will most likely need to buy a new car in a couple years. They definitely do not have my business. More

For people in our situation (with not so good credit)and knowing what we want and need they have the finance department that can do it ,there very helpfull and easy going in there and our salesman Tom Wagne knowing what we want and need they have the finance department that can do it ,there very helpfull and easy going in there and our salesman Tom Wagner was very helpfull and personal witch is nice too see these days i would recomend people go see them . More