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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
416 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 416 reviews

January 28, 2026

Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett (5 Stars)
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Jan 28, 2026 -

Napleton Buick GMC responded

Mary, thank you for sharing your glowing review of Garrett and the rest of the service team! We are grateful for your business and we look forward to seeing you next time at Napleton Buick GMC Crystal Lake!

January 26, 2026

First time doing business there excellent customer service. Very helpful and professional service. Very happy More

by questracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 26, 2026 -

Napleton Buick GMC responded

Thank you for sharing your first experience with us! We are grateful for your business and hope to see you again at Napleton Buick GMC Crystal Lake.

January 24, 2026

Steve at GMC provided outstanding service, clear communication, fast turnaround, and cared about my vehicle. More

by c.hardy608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2026 -

Napleton Buick GMC responded

We love seeing your five-star review of Steve and the team! Thank you for choosing Napleton Buick GMC Crystal Lake!

January 23, 2026

Nick was very knowledgeable and helpful. The newer cars have many bells and whistles; Nick was very instructive and patient as we tried to comprehend all the high-tech features. Would recomm More

by e1331c
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Durband
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Jan 26, 2026 -

Napleton Buick GMC responded

Thank you for your fantastic review of Nick and the team! We're happy to hear you are satisfied with your experience at Napleton Buick GMC Crystal Lake. See you next time!

January 22, 2026

It was a pleasant experience. Daniel Gulo was very helpful and informative making sure I understood much of the cars functions and answering my questions More

by wgermata
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gulo
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Jan 22, 2026 -

Napleton Buick GMC responded

Thank you for sharing your fantastic feedback about Daniel and our team! We’re glad you had a pleasant experience, and we look forward to seeing you again at Napleton Buick GMC Crystal Lake.

January 15, 2026

Thank you Steve for great service. I was given a replacement car while mine was being serviced. I didn't even have to ask for it. More

by Aniek3745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

Napleton Buick GMC responded

We’re glad you enjoyed working with Steve at Napleton Buick GMC Crystal Lake! Thanks so much for sharing your feedback, we hope to see you again down the road.

January 13, 2026

This dealer is very professional. When I come in for service, they are ready for me when I get there and get the vehicle in quickly for service. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2026 -

Napleton Buick GMC responded

Hi Tim, we are thrilled to hear about your experience at Napleton Buick GMC Crystal Lake. Thank you for your review! We look forward to assisting you in the future.

January 10, 2026

Steve was very friendly and efficient. Explained everything very well. Car was ready when promised. More

by Kristin.vesely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

Napleton Buick GMC responded

Thank you for taking the time to review Napleton Buick GMC Crystal Lake! We will pass along your kudos to Steve.

January 07, 2026

We enjoy having Napleton in Crystal Lake service our vehicle. Their diagnosis and recommendations of our service needs is appreciated as well as their friendly service. More

by Laps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2026 -

Napleton Buick GMC responded

Thank you for your thoughtful review of Napleton Buick GMC Crystal Lake! We are happy to hear we have been able to meet your expectations when it comes to service. We look forward to serving you again next time!

January 06, 2026

This dealership has always been helpful and tends to your needs and Steve was great and helpful. Got in and out with no issues allways a great experience there More

by Frederickjoseph813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2026 -

Napleton Buick GMC responded

We’re happy to hear you always have a great experience with us, Frederick. We’ll be sure to share your feedback with Steve. Thank you, from all of us at Napleton Buick GMC Crystal Lake!

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