Napleton Buick GMC

They took care of me with my vehicle purchase. Would recommend to friends and family. Thanks Would recommend to friends and family. Thanks More

Nice building and nice people. Went in for service and everything was taken care of quickly and correctly. Went in for service and everything was taken care of quickly and correctly. More

The sales agent Nick did not tell us until we were ready to pull out of the dealership with our car that there was only one key fob. Then he informed us that they were already selling the car at a “loss” a to pull out of the dealership with our car that there was only one key fob. Then he informed us that they were already selling the car at a “loss” and then there was nothing he could do for us. It would cost us $400 or so for another fob. Then after speaking with manager he also said the same thing and would not do anything for us. Only one key fob is something that should be disclosed ahead of time. Then to say you are selling the car at a loss is such xx. How can you be in business if you sell cars at a LOSS. Find another dealer. More

Service department was extremely friendly and happy to help me with my warranty claims. They even gave me a courtesy car so I didn’t have to wait help me with my warranty claims. They even gave me a courtesy car so I didn’t have to wait More

This was the 2nd GMC Terrain Denali that I purchased from Napleton. I was very pleased with my first purchase and the service that I received. For my new purchase Nicholas Durban was the salesman . Nicholas Napleton. I was very pleased with my first purchase and the service that I received. For my new purchase Nicholas Durban was the salesman . Nicholas was exceptional in handling my car purchase and was very knowledgeable in explaining the feature of the new GMC that I purchased. Very nice salesman. The entire staff including Erick , Finance, were very social and friendly. Napleton is #1 in customer satisfaction. More

The staff is friendly, however if they feel like they don't like you, they will make sure the vehicle you were interested in will NOT be available, and give you a Whopper of a lie as to Why! Avoid this d don't like you, they will make sure the vehicle you were interested in will NOT be available, and give you a Whopper of a lie as to Why! Avoid this dealership if at all possible! More

I've taken my 2018 Traverse here for service several times and it's been a great experience every time. The service consultants are very courteous and the department has my car ready in a timely manner times and it's been a great experience every time. The service consultants are very courteous and the department has my car ready in a timely manner always. Todd has been my consultant the last couple of times and I can't speak more highly of him! More

Beware this dealer. ..went in to turn in a leased vehicle (not leased from them), wanted to get an appraisal before handing it over. dealer took my keys...checked out th ..went in to turn in a leased vehicle (not leased from them), wanted to get an appraisal before handing it over. dealer took my keys...checked out the car...porter comes back with my plates and finance manager came back with a lease end paper with him signing as the Lessee AND dealer without having my wife or myself look the info over to make sure it's correct or getting our approval of the turn in of the vehicle. They will forge your signature and not give you the option to even make a decision! More

Went good at first. Then salesman came back with the paperwork and they apparently add a $1,298.00 charge to all cars for a Lux care protection program…. Beware! They s Then salesman came back with the paperwork and they apparently add a $1,298.00 charge to all cars for a Lux care protection program…. Beware! They seem to do this to advertise cars lower priced to drive traffic into the dealership. This is an 8 year old car with nearly 100k miles!!! It added more than the tax did, nearly 10% of the advertised price!!! Very scammy and the sort of practice that makes car dealers look bad. More

had to get my 2017 Yukon transmission replaced after only 75K miles. No indications it was going bad, no warnings, no indicators of issues. Just stopped working ( well maintained as well ). Had to tow this v 75K miles. No indications it was going bad, no warnings, no indicators of issues. Just stopped working ( well maintained as well ). Had to tow this vehicle in. Got an estimate, then when I went to pay and showed them from GMCs own parts website. parts.gmc.com that they were price gouging on parts they had in stock.. refused to take any off my bill. They priced gouged in parts in excess of $1K compared to other local GMC shops. Stay away from their service department, unethical and rude. Lost a customer for life. More