Napleton Buick GMC

Avoid New Car Purchases I would strongly advise to make a vehicle purchase elsewhere. I recently bought a Buick Encore and the experience was far from the level of service I’ I would strongly advise to make a vehicle purchase elsewhere. I recently bought a Buick Encore and the experience was far from the level of service I’ve come to experience in past new car purchases. Though they were able to locate a vehicle that met most of my specifications and have it delivered to the dealer (a $500 charge to me that was supposed to be refunded at time of purchase... note many dealers don’t charge the customer this fee at all), there were major hiccups in the process that made it a nightmare experience. First, the purchasing process was over three hours, which I still don’t understand why. Then they “forgot” to issue the refund for the delivery charge, so they had me make a trip to the dealer to give the delivery refund. When I asked if I could consolidate trips (for another issue they had me coming back for) rather than hauling out there with my infant twice, I was told no because the finance person wouldn’t be there and only he can issue it. The car was delivered to me missing one key fob, which they said they would purchase a new one and have me come in to program it, it seemed reasonable. On trip number 4 for the key fob, they said it would take 5 minutes to program the new fob. 2 hours later they said “sorry you have to come back we need to get a new fob, this one doesn’t work.” Within days of having the NEW vehicle, I didn’t not feel the excitement of “new car,” I felt dealership induced headaches. There was no wiper fluid in the car, I had to pull over in a snow storm to buy fluid and fill it up (new car without the fluids being filled?!) The interior had a thick sticky residue on the center console that took a good 30 minutes to clean off. Still the back windshield fluid doesn’t dispense but I hate the dealer so much I’m prolonging that resolve. The sales person was nice, that was about the only good thing. The manager is incompetent when it comes to customer service. 7 hours over the course of five days at the dealership is outrageous... but then to do absolutely nothing to rectify the poor experience is disgusting. I regret not purchasing my vehicle at Marquardt, I have been told they know how to treat their customers with an attention to detail. Courtesy is sloppy and unprofessional and I would never consider them or recommend them for vehicle purchases. More

Awesome Experience Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehic Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehicle overnight. Our experience with Dave and this dealership truly enhanced our buying experience. More

Horrible customer support after the sale I am posting this review to inform potential buyers of the risks of purchasing a used Pre-Certified GMC car from Courtesy GMC-Buick in Crystal Lake. T I am posting this review to inform potential buyers of the risks of purchasing a used Pre-Certified GMC car from Courtesy GMC-Buick in Crystal Lake. The issues that I experienced include management standing behind a car they sold, unable to fix basic problems (multiple visits per issue), and customer satisfaction (mostly dealer exec management). The facts speak for themselves. I purchased a 2012 Yukon XL (65,000 miles) in August 2016. It has been in the shop 36 times (44-days total) for 16-problems in 16-months. Five of the critical problems were missed during the pre-certification of the vehicle (alignment, tires & rims, radio, steering, outside mirror). I paid for several key repairs and have spent approximately $3,500 out of pocket. Once I switched dealerships (8 months ago), the issues were resolved. I attempted to work with the Courtesy Management (including owner) and that did not go well. The Courtesy Service Staff (all of the service reps were great including Mark O) really tried hard and once management got involved it got bad. I attempted to obtain the Pre-Certified Checklist (the pre-certified agreement says the dealer is to provide) and was not allowed to take it from the dealership (the finance representative would not provide a copy). In addition, the dealership used my extended warranty without my consultation and during the Pre-Certified timeframe. I fully understand buying a used car has risk. This is the reason I purchased the pre-certified warranty and extended warranty. I have purchased used cars all my life and this is by far the roughest experience. This situation is fully documented and I can support all items listed above. The reason I am posting now is that I had to take the car in again this month for a repeat problem that Courtesy attempted to fix earlier this year. More

Most pleasant car purchase ever! Big fan of this Dealership! Personal attention. Fair & straightforward. Terrific in helping my wife find the new Yukon she really wanted & worked to m Big fan of this Dealership! Personal attention. Fair & straightforward. Terrific in helping my wife find the new Yukon she really wanted & worked to make it happen. Got a better deal than I imagined would be available. to us. A caring & customer service oriented experience! More

Great car buying experience. Dave S. was very thorough and knowledgeable explaining the Enclave to us, including all the tech stuff on the dash. Well done. He took us thru the car Dave S. was very thorough and knowledgeable explaining the Enclave to us, including all the tech stuff on the dash. Well done. He took us thru the car buying experience quickly but comfortably. More

Great Service What a wonderful experience I had when I walked into Courtesy. I was met by Dave S. who greeted me as a guest should be greeted. Dave answered every What a wonderful experience I had when I walked into Courtesy. I was met by Dave S. who greeted me as a guest should be greeted. Dave answered every question, pointed me to the best deals, and gave me the impression that he sincerely wanted to help and not just sell a car. Within 24 hours, I was seated behind the wheel of a new vehicle that met my every expectation. As a culminating experience, Dave took me through the facility and introduced me to each of the various department workers letting me know that they were there to help in any way possible. I would suggest you check out Courtesy Buick GMC of Crystal Lake. More

The Best Buying experience. I contacted Courtesy after initially working with another dealership and becoming frustrated. I spoke with the General Manager, Mr. Grant. He told m I contacted Courtesy after initially working with another dealership and becoming frustrated. I spoke with the General Manager, Mr. Grant. He told me that he would be more than happy to help me with the purchase of a new 2017 Acadia Limited. My time frame was exceptionally tight as I had to attend my Grandmother's 103 Birthday party that afternoon. I walked in the door at 9:30 am Saturday morning and drove away in my new car at 1:30pm. I would highly recommend my salesman, David Schuch. He is exceptional and worked with me to get the deal done. Courtesy made my buying experience the Best Experience I have ever had purchasing a new vehicle. More

Purchase of a GMC ARCADIA Our salesperson D'anthonie Daily was fantastic. I went in looking for an Envision, but ended up with an Acadia. He was very intuitive as to what I Our salesperson D'anthonie Daily was fantastic. I went in looking for an Envision, but ended up with an Acadia. He was very intuitive as to what I wanted. I would highly recommend this dealer to my friends because they actually listen to you. My husband was really impressed with D'anthonie, he may be his next customer. More

Good Dealer The car buying experience was very easy and comfortable. Salesman was knowledgeable and helpful. I would go there again. It was an enjoyable process The car buying experience was very easy and comfortable. Salesman was knowledgeable and helpful. I would go there again. It was an enjoyable process of getting a new car. More

The best car buying experience ever! We can't speak highly enough of the two gentleman that worked with us. David Schuch and Kris Staroske were exceptional people to deal with! We can't speak highly enough of the two gentleman that worked with us. David Schuch and Kris Staroske were exceptional people to deal with! More