Napleton Buick GMC

Made the deal over the phone because we live 4 hours away. Got there 7 at night and started signing, other salesmen in the building sounded like it was party time and swearing. I swear like a sailor mys away. Got there 7 at night and started signing, other salesmen in the building sounded like it was party time and swearing. I swear like a sailor myself but there is a time and place and that was not one of them. They destroyed our plates getting them off our old vehicle and Adrianne thought it was funny when she told us. While we were sitting in our new vehicle another salesman got in our old one, started it and revved it clear up and tore threw the parking lot. Not impressed at all. Then had to argue with Adrianne about filling up the vehicle with gas. Only reason we got gas is because I had to go back in and talk to Brad. Did not want to deal on price very much either, only reason we got it was it was what we thought we wanted, now I wish we would have never got it. Was not impressed at all and would not recommend this dealership. And it was a certified vehicle and when we get done they tell us there is no owners manual, then get one. More

I purchased my car over the internet, and I had some concerns about driving all the way from St. Louis, MO to Crystal Lake, IL (over 200 miles). Dennis assured me that there would be no 'playing games' concerns about driving all the way from St. Louis, MO to Crystal Lake, IL (over 200 miles). Dennis assured me that there would be no 'playing games' at his dealership, and he was true to form. He stayed in constant communication with me as the deal progressed, and did everything he said he would do. The deal Dennis worked out was terrific! I got the car I wanted at the price I wanted and got a good deal on my trade in. The transaction was pretty smooth, and I'm glad I chose Courtesy Buick GMC. I've had some bad experiences with other car dealerships.....even at my local Lexus dealer, but my husband and I both agreed that this was one of the most pleasant car buying experiences either of us have had. We are really greatful for that. Thanks so much, Dennis! More

This place is amazing! I was in the market for a car a thought was out of my reach if I got it new and this team (Anthony and Jeff) made it happen for me. I am so thrilled with my new vehicle. My hus thought was out of my reach if I got it new and this team (Anthony and Jeff) made it happen for me. I am so thrilled with my new vehicle. My husband hates car shopping. After he met and started working with Anthony and Jeff, he enjoyed himself and really settled in to find me a new car. The friendliness is what really made us feel welcome. Everyone seems genuine, which you don't always find at dealerships. I have bought numerous cars over the years and have never had a positive experience throughout the whole process until now. All in all, I got the exact car with all the options I wanted, at a phenomenal deal and will definitely be back when it is time for another car. Great job on all fronts!!! More

Adrianne, Phil & Brad went out of their way to make me feel comfortable with my purchase. They were very fair and upfront on everything. No pressure but relationship building. This was by far the be me feel comfortable with my purchase. They were very fair and upfront on everything. No pressure but relationship building. This was by far the best car buying experience I have ever had in 20+ years of buying cars. Don't forget to see Brad - he has tons of experience in the business and can really save you money. He saved me over $2,500 because of his relationships and experience with their lenders. Do make sure to also ask for Adrianne - she is probably the best sales person they have. If she didn't know the answer to a question she found out the answer instead of giving you a car salesperson line. I would ask for her first. More

I would NOT recommend this dealership. They do not stand by their product. When my younger brother purchased a Jeep from them, he drove it off the lot and within 10 miles the check engine light went on and by their product. When my younger brother purchased a Jeep from them, he drove it off the lot and within 10 miles the check engine light went on and he realized the A/C did not work properly. Since it was JUST purchased and it was a pre-existing issue we figured it would not be an issue and they informed him of 3,000 mile DEALERSHIP warranty to go along with the extended warranty he purchased. At first when I went in they said no worries and they would take care of it, but then after figuring out what was wrong with it they changed their mind. Long story short they were very rude in letting him know they would not stand by the dealership warranty and he had to use the extended warranty. This would not have been a big deal if the extended warranty did not have a clause that it wasn’t used he would get a check for $1400. I would think that when making such a big purchase that had preexisting issues a company would do whatever possible to accommodate an unsatisfied customer. However, as stated his expectations were not met or exceeded. So with SO many other dealerships out there I would strong recommend using someone else to make such a big purchase. More

Very friendly and accommodating group at Courtesy. No pressure and stress. I have and would recommend this dealership to all family and friends for any future auto purchases. pressure and stress. I have and would recommend this dealership to all family and friends for any future auto purchases. More

Upon recommendation from my regular mechanic that I needed dealership attention for my problem, I took my conversion van into Courtesy Buick-GMC. From the very moment I pulled up to the service entran needed dealership attention for my problem, I took my conversion van into Courtesy Buick-GMC. From the very moment I pulled up to the service entrance, I received prompt, courterous, and INDIVIDUALIZED care from the service Department. My van was processed in quickly and then taken to an open maintainence stall. I was given the diagnosis of my electrical problem and asked if I wanted to proceed with the repair. All charges were explained to me in advance so there would be no surprises. I was kept informed of progress on the repair and what the mechanic was doing to fix the problem. I was given mechanic's recommendations to avoid similar problems on my aging van. My overall experience at the dealership's service department was excellent and I considered it of far higher quality than my other service visits to other dealerships over a span of MANY years. My recommendation is that if one is in need of vehicle service, thay might want to consider bringing their vehicle to this dealer first. I am certainly glad I discovered them, for I will be visiting them again for servcice and checking out their cars when I am in need of a new one. More

Everyone at Courtesy was very friendly and helpful in purchasing our new vehicle for our business. They also provided us with a loaner well having some extras added to our new vehicle. purchasing our new vehicle for our business. They also provided us with a loaner well having some extras added to our new vehicle. More

Before making the $45,000+ decision to purchase a new car, I test drove 26 different makes/models at several different dealerships. Courtesy GMC Buick in Crystal Lake was the starting place for this adv car, I test drove 26 different makes/models at several different dealerships. Courtesy GMC Buick in Crystal Lake was the starting place for this adventure, as they have been servicing my vehicles for 6+ years and offered several vehicles that met my criteria. After weeks of searching, during which time Brian Mulville stayed in constant communication, I decided on a GMC vehicle, but it was not part of the inventory at Courtesy in Crystal Lake....so Anthony Gladney went to work. Anthony went above and beyond to deliver the EXACT car I wanted from 300+ miles away. Pricing was bottom line with no games; no hard sell for add-ons at close; communication was excellent. This is a community minded dealership that is trying to break the paradigms of the car buying experience and ensure customer satisfaction without the hassle, gimmicks, or games. I applaud that...and will be back. Thanks Anthony and Brian! More

Outstanding job - Great new car - Service and attitude was outstanding. I will recommend this dealership and sales person. Great job. Thanks alot Dr, Brad Hawk was outstanding. I will recommend this dealership and sales person. Great job. Thanks alot Dr, Brad Hawk More