Napleton Buick GMC

Upon recommendation from my regular mechanic that I needed dealership attention for my problem, I took my conversion van into Courtesy Buick-GMC. From the very moment I pulled up to the service entran needed dealership attention for my problem, I took my conversion van into Courtesy Buick-GMC. From the very moment I pulled up to the service entrance, I received prompt, courterous, and INDIVIDUALIZED care from the service Department. My van was processed in quickly and then taken to an open maintainence stall. I was given the diagnosis of my electrical problem and asked if I wanted to proceed with the repair. All charges were explained to me in advance so there would be no surprises. I was kept informed of progress on the repair and what the mechanic was doing to fix the problem. I was given mechanic's recommendations to avoid similar problems on my aging van. My overall experience at the dealership's service department was excellent and I considered it of far higher quality than my other service visits to other dealerships over a span of MANY years. My recommendation is that if one is in need of vehicle service, thay might want to consider bringing their vehicle to this dealer first. I am certainly glad I discovered them, for I will be visiting them again for servcice and checking out their cars when I am in need of a new one. More

Everyone at Courtesy was very friendly and helpful in purchasing our new vehicle for our business. They also provided us with a loaner well having some extras added to our new vehicle. purchasing our new vehicle for our business. They also provided us with a loaner well having some extras added to our new vehicle. More

Before making the $45,000+ decision to purchase a new car, I test drove 26 different makes/models at several different dealerships. Courtesy GMC Buick in Crystal Lake was the starting place for this adv car, I test drove 26 different makes/models at several different dealerships. Courtesy GMC Buick in Crystal Lake was the starting place for this adventure, as they have been servicing my vehicles for 6+ years and offered several vehicles that met my criteria. After weeks of searching, during which time Brian Mulville stayed in constant communication, I decided on a GMC vehicle, but it was not part of the inventory at Courtesy in Crystal Lake....so Anthony Gladney went to work. Anthony went above and beyond to deliver the EXACT car I wanted from 300+ miles away. Pricing was bottom line with no games; no hard sell for add-ons at close; communication was excellent. This is a community minded dealership that is trying to break the paradigms of the car buying experience and ensure customer satisfaction without the hassle, gimmicks, or games. I applaud that...and will be back. Thanks Anthony and Brian! More

Outstanding job - Great new car - Service and attitude was outstanding. I will recommend this dealership and sales person. Great job. Thanks alot Dr, Brad Hawk was outstanding. I will recommend this dealership and sales person. Great job. Thanks alot Dr, Brad Hawk More

Outstanding experience. Everyone was very friendly and accommodating. The entire group from the owner to the sales person was focused on "earning the business". They all made you feel like you were "at accommodating. The entire group from the owner to the sales person was focused on "earning the business". They all made you feel like you were "at home" and relaxed during the negotiations right through handling of contract and related documents. They are real pros and a compliment to the manufacturer! More

VERY PROFESSIONAL AND HELPFUL .IF I HAVE TO BUY ANOTHER CAR I WILL CONSIDER THE FIRST DEALER AND ALSO I WILL RECOMMENDED TO ALL MY FRIENDS.THANKS FOR THE OPPORTUNITY TO KNOW ALL OF YOU AND TO DO THE BUSINE CAR I WILL CONSIDER THE FIRST DEALER AND ALSO I WILL RECOMMENDED TO ALL MY FRIENDS.THANKS FOR THE OPPORTUNITY TO KNOW ALL OF YOU AND TO DO THE BUSINESS . More

Tom, Phil and Brad were so fun to deal with. I have to say that I am really surprised how nice of an experience this was. My new GMC Terrain is awesome. Fully loaded with no expense spared and I feel fa say that I am really surprised how nice of an experience this was. My new GMC Terrain is awesome. Fully loaded with no expense spared and I feel fantastic about the purchase. Both before the purchase, during and after customer service has been impeccable! I have already referred these folks to many of my friends and family and am looking forward to continuing to buy from them in the future. Thank you all very much! Joe Dix Woodstock, IL More

I had been looking for an Enclave since Nov. 2011 and I had finally decided to get one. I loved the fact they dealt with my kids, 6 yr old triplets, so well. The car I wanted was a little hard to find due had finally decided to get one. I loved the fact they dealt with my kids, 6 yr old triplets, so well. The car I wanted was a little hard to find due to the color choice. They found the one I wanted and I had it in a few days. People at work love the color. Joe kept me updated with my car and delivery time. Anthony made writing out my check a little less painful. Dennis helped when Joe had another client. Dennis was very helpful with the Onstar system setup. I love my car so much. I would tell everyone to go here to get the car they want. I hope to keep this car for a long time but if I decide to buy sooner this is the place I would go. More

This was a pleasurable buying experience. Anthony was very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled maintenance it has been performed quickly and in a friendly manner. We would definitely recommend Courtesy Buick GMC to others! More

I was made to feel important, with my not so great credit i was still able to get a lease on a brand new car. i was still able to get a lease on a brand new car. More