Napleton Buick GMC

They were recommended to by by my parents, who bought a car there earlier this year. I started out by e-mailing a sales rep for more info on several cars. Chaun got right back to me with what I had request car there earlier this year. I started out by e-mailing a sales rep for more info on several cars. Chaun got right back to me with what I had requested; and asked if there was more he could do for me, each time I had another question. He was not available when I went in for a test drive; but made sure that an associate and the manager, were informed that I was coming. I was greeted immediately upon walking in by both of them. Tom T. was wonderful! He was with me every step of the way, and made sure I was happy with what I was getting. I couldn't ask for a nicer person to buy a car from. The manager Phil, was also very involved to see that I was happy. And when I came back a couple days later for a minor issue (replace battery in spare remote), he greeted me by name, and personally took care of the issue. Jeff was the financial person, and he also worked with me extremely well. I can't say enough about the great experience I had. I will be definitely going back for my next car, and would recommend them to anyone! More

My mother bought her car from here. When I started looking for a vehicle, this was the first place I went to and it ended up being the last. I love my new car. I felt very comfortable all around wit looking for a vehicle, this was the first place I went to and it ended up being the last. I love my new car. I felt very comfortable all around with this dealership. Didn't feel the salesman was pushy at all, patience was very important to me, considering this was the first time I went out looking for a car on my own. I would highly recommend doing business with these guys. More

Just under 9 months ago I went in to trade in my vehicle and purchase something new. My husband and I decided on a Mitsubishi Endeavor. Phil was honestly so wonderful. The reason for the purchase was I was and purchase something new. My husband and I decided on a Mitsubishi Endeavor. Phil was honestly so wonderful. The reason for the purchase was I was expecting our first child and I was driving a two door Alero. He walked me through every step of the purchase, gave us a wonderful deal and was so helpful. I was so grateful that he was there to help and made it so easy. He literally treated us like family, as did the rest of the staff. I'm thankful he made out experience so easy and seamless because as I pulled out of the dealership with my new car, I went into labor and headed for the hospital. Thank you Phil for such a wonderful experience. I will never forget the day I got my car from your dealership. You are WONDERFUL!!! More

Fabulous!Friendly, knowledgeable, compassionate. Absolutely recommended! Not pushy; allowed us to make a thorough, intelligent decision without interference. Getting car ready to go was speedy. Port Absolutely recommended! Not pushy; allowed us to make a thorough, intelligent decision without interference. Getting car ready to go was speedy. Porter was very friendly. More

On Tuesday May 21 I took my car in to be serviced because the "check engine" light was on. Mark did a great service by diagnosing the car and finding the problem. He also saw that I needed a brake fluid flus the "check engine" light was on. Mark did a great service by diagnosing the car and finding the problem. He also saw that I needed a brake fluid flush and oil change. Mark was very nice and helpful. This is not the first time Mark has assisted me with servicing my cars. He always gets back to me in a timely manner. He has been a pleasure to do business with and goes above and beyond. More

I LOVE THIS PLACE I WENT IN AND WITHIN 2 HOURS I WAS LEAVING THE LOT WITH A WONDERFUL CAR AT A WONDERFUL RATE. EVERYONE THERE WAS FRIENDLY AND HAD GREAT CUSTOMER SERVICE... NO TRICKS NO HASSLES... THEY LEAVING THE LOT WITH A WONDERFUL CAR AT A WONDERFUL RATE. EVERYONE THERE WAS FRIENDLY AND HAD GREAT CUSTOMER SERVICE... NO TRICKS NO HASSLES... THEY WORKED WITH MY TYPES OF CREDIT AND WILL MAKE SURE YOU ARE SATISFIED.... 5 STARS TO YOU GUYS. THANKS More

I just purchased a 2013 GMC Terrain at Courtesy and It was a very stress free experience. Brian Mulville, our sales associate, was great and very friend and pleasent to deal with. Brad Berman, Finance Ma was a very stress free experience. Brian Mulville, our sales associate, was great and very friend and pleasent to deal with. Brad Berman, Finance Manager, was also great, he also took his time with us. I would certainly recommend this Dealer to anyone in the market for a vehicle. Love My new SUV. More

I hate the car buying experience, however I was in need of a newer car and was torn between a Cadillac, which I had been driving for 12 years, and a Buick which I had been hearing good things about. I mad of a newer car and was torn between a Cadillac, which I had been driving for 12 years, and a Buick which I had been hearing good things about. I made out a definitive list of what I wanted based upon color, and options and handed it to Adrianne. She was very grateful I had the list so she didn't have to fish for what I wanted. She was not at all high pressure which I was very happy about. She looked hard to find the car I had described on my list and it turned out there were two, but one had more options than the other, and was newer. I took the car on a test drive and left to think about it. I came back with my wife and wanted to test drive it without anyone from Courtesy in the car with us, and that was no problem. I came back and negotiated what I believe was a fair deal and I bought the car. They had just taken the car in on trade and Adrianne made sure it still got properly detailed It has XM and from experience I know XM, while a good product, has terrible customer service. She took it as a challenge and made sure I got exactly what I wanted there as well, and welcomed me back anytime with questions or concerns. I was treated very respectfully and all people I encountered were friendly, low key and helpful. I have walked out of other dealers that refuse to let you drive the car alone, or are high pressure. I would highly recommend this dealer and they guarantee a loaner if your car needs service. More

If there was a rating option past "5-great", I would click it. I had an absolutely amazing car-buying experience. Chris Belhke has those awards on his desk for a reason, because he is a great, fri would click it. I had an absolutely amazing car-buying experience. Chris Belhke has those awards on his desk for a reason, because he is a great, friendly, person who is willing to go out of his way to ensure the customer's happiness. I never felt pressured into buying something that I didn't want to purchase. Brad Berman was also a joy to talk to; he made all the paperwork easy and made it clear to understand what was going on. Like Chris Behlke, Brad Berman was also super friendly and made my experience at Courtesy Buick GMC wonderful. My family has been buying vehicles from Courtesy for years, and I am confident to say after my experience here that I will also be buying more vehicles here in the future. AMAZING experience overall and I would (and will) recommend them to everyone I know! :) More

Purchased a used Chevy Blazer thru this dealer. I gotta Purchased a used Chevy Blazer thru this dealer. I gotta tell ya if your in need of a vehicle and value great customer service from a sales rep ask f Purchased a used Chevy Blazer thru this dealer. I gotta tell ya if your in need of a vehicle and value great customer service from a sales rep ask for Chris Behlke. Chris was respectfull, courtious, friendly and made my buying experience a Joy. He went above and beyond, offering me multiple options to get the vehicle I came for. Was very knowlegable about the vehicle I was purchasing. His team at CoutesyBuik was also friendly, and a pleasure to do business. While doing the paperwork he offered soft drinks, and offered ordering us a pizza while we finished up. I value the vehicle I purchased, and the service I recieved. Recommended dealer, A++ in my book. My family will definatley keep this dealer in mind for our future purchases. Great Job Courtesy Buick! More