Napleton Buick GMC

I hate the car buying experience, however I was in need of a newer car and was torn between a Cadillac, which I had been driving for 12 years, and a Buick which I had been hearing good things about. I mad of a newer car and was torn between a Cadillac, which I had been driving for 12 years, and a Buick which I had been hearing good things about. I made out a definitive list of what I wanted based upon color, and options and handed it to Adrianne. She was very grateful I had the list so she didn't have to fish for what I wanted. She was not at all high pressure which I was very happy about. She looked hard to find the car I had described on my list and it turned out there were two, but one had more options than the other, and was newer. I took the car on a test drive and left to think about it. I came back with my wife and wanted to test drive it without anyone from Courtesy in the car with us, and that was no problem. I came back and negotiated what I believe was a fair deal and I bought the car. They had just taken the car in on trade and Adrianne made sure it still got properly detailed It has XM and from experience I know XM, while a good product, has terrible customer service. She took it as a challenge and made sure I got exactly what I wanted there as well, and welcomed me back anytime with questions or concerns. I was treated very respectfully and all people I encountered were friendly, low key and helpful. I have walked out of other dealers that refuse to let you drive the car alone, or are high pressure. I would highly recommend this dealer and they guarantee a loaner if your car needs service. More

If there was a rating option past "5-great", I would click it. I had an absolutely amazing car-buying experience. Chris Belhke has those awards on his desk for a reason, because he is a great, fri would click it. I had an absolutely amazing car-buying experience. Chris Belhke has those awards on his desk for a reason, because he is a great, friendly, person who is willing to go out of his way to ensure the customer's happiness. I never felt pressured into buying something that I didn't want to purchase. Brad Berman was also a joy to talk to; he made all the paperwork easy and made it clear to understand what was going on. Like Chris Behlke, Brad Berman was also super friendly and made my experience at Courtesy Buick GMC wonderful. My family has been buying vehicles from Courtesy for years, and I am confident to say after my experience here that I will also be buying more vehicles here in the future. AMAZING experience overall and I would (and will) recommend them to everyone I know! :) More

Purchased a used Chevy Blazer thru this dealer. I gotta Purchased a used Chevy Blazer thru this dealer. I gotta tell ya if your in need of a vehicle and value great customer service from a sales rep ask f Purchased a used Chevy Blazer thru this dealer. I gotta tell ya if your in need of a vehicle and value great customer service from a sales rep ask for Chris Behlke. Chris was respectfull, courtious, friendly and made my buying experience a Joy. He went above and beyond, offering me multiple options to get the vehicle I came for. Was very knowlegable about the vehicle I was purchasing. His team at CoutesyBuik was also friendly, and a pleasure to do business. While doing the paperwork he offered soft drinks, and offered ordering us a pizza while we finished up. I value the vehicle I purchased, and the service I recieved. Recommended dealer, A++ in my book. My family will definatley keep this dealer in mind for our future purchases. Great Job Courtesy Buick! More

I was in need of a new car and in the past was overwhelmed with the car buying process. I didn't know if I wanted to purchase or lease. I felt that at Coutesy all options were clearly explained a overwhelmed with the car buying process. I didn't know if I wanted to purchase or lease. I felt that at Coutesy all options were clearly explained and compared. I have never had a car transaction seem so easy and comfortable. Anthony and Joe were wonderful! More

We are happy to say we purchased Courtesy's first 2013 Buick Enclave. While researching for our particular Enclave, Courtesy went out of their way to locate and bring in the vechile we were looking for p Buick Enclave. While researching for our particular Enclave, Courtesy went out of their way to locate and bring in the vechile we were looking for prior to a purchase being made. Without hesistation,they matched the price we received from another quality dealership. Our decision to go with Courtesy was because of the very friendly and knowledgeable service we received from Joe and Anthony. Together, they made our buying experience a very smooth process. Brad, the finance manager, was also a very friendly and knowledgeable person which helped finalize our purchase seamlessly. It is with our greatest appreciation that we would highly recommend Courtesy Buick GMC to everyone!! More

Every employee that we met at Courtesy Buick was extremely courteous, knowledgeable, and helpful. Even during their renovation, all services were performed in a very professional manner. They offer extremely courteous, knowledgeable, and helpful. Even during their renovation, all services were performed in a very professional manner. They offer more services that other dealerships in town. I would recommend them very highly. More

Unlike some car purchasing experiences in the past, this Unlike some car purchasing experiences in the past, this was a very enjoyable and relaxing experience. Joe Leopold was very friendly, professional Unlike some car purchasing experiences in the past, this was a very enjoyable and relaxing experience. Joe Leopold was very friendly, professional and knowledgeable with regards to the automobile we were interested in purchasing. Actually we had not intended to make a purchase today but only gather some information. Working with Joe and his helpful personality convinced us to make the decision to purchase today. Working with Brad Berman made the processing of the "many" forms related to purchasing (cash purchase) as painless and as quick as possible. More

I am writing this review cause i had come in looking for something new and i am still in the process with them but i have too say that they are working very hard for me and they dont give up . this is one o something new and i am still in the process with them but i have too say that they are working very hard for me and they dont give up . this is one of the best dealerships out there and highly recomend them . and i want too say thanks too all of them . More

We just purchased a 2013 GMC Terrain at Courtesy and we can't say enough about the ease of our experience. Adrianne Dyson, our sales associate, could not have been more knowledgeable, friendly and helpful. can't say enough about the ease of our experience. Adrianne Dyson, our sales associate, could not have been more knowledgeable, friendly and helpful. She went out of her way to make this the most stress free and easy purchase of a vehicle that we have ever experienced. Brad Berman, the Finance Manager, also took the time to explain all options to us in a friendly, helpful manor. We would certainly recommend this Dealer to anyone in the market for a vehicle. We love our new SUV. More

I purchased a 2007 Mazda CX9 recently and the check engine light came on just days later. They picked up my vehicle and brought me a loaner and had my vehicle back within the week. Jeff Paoli was a gre engine light came on just days later. They picked up my vehicle and brought me a loaner and had my vehicle back within the week. Jeff Paoli was a great salesman and the rest of the crew was great in expediting my sale and the extra TLC my vehicle needed was excellent. Since my purchase I have referred 3 people to the dealership. Thanks for everything!!! More