Napleton Buick GMC

Chris, Dave and Chaun were great to work with. They were very friendly and helpful. They exuded the attitude that they would go the extra mile for you. It was a great experience working with these three. very friendly and helpful. They exuded the attitude that they would go the extra mile for you. It was a great experience working with these three. More

I have always gone to Courtesy in crystal lake for service. They are great. Brian Mulville worked very hard to get me a great deal, was very friendly and on top of everything. Found the exact Acadi service. They are great. Brian Mulville worked very hard to get me a great deal, was very friendly and on top of everything. Found the exact Acadia I wanted and worked the best possible deal for me. Would go back for sure! More

I have a Heating and Air Conditioning company in Wisconsin and had Milwaukee area GM dealers looking for a new Yukon truck for me and for what ever reason they could find the truck and never got bac Wisconsin and had Milwaukee area GM dealers looking for a new Yukon truck for me and for what ever reason they could find the truck and never got back to me. (not good sales) I searched the internet and found my truck and Dave at Courtesy Buick-Gmc. He held the truck for me until I could get down to look at it and the rest was history. He is the type of guy that could sell for our company, and is the type of salesman that I would expect from a dealership. Thanks for all your help. More

I went into this dealership for service on a vehicle that was previously purchased here. The service staff were outstanding and while waiting for my vehicle to be complete I met with Dave Borntrager and Jeff was previously purchased here. The service staff were outstanding and while waiting for my vehicle to be complete I met with Dave Borntrager and Jeff Paoli who took the time to walk me around their showroom and allow me to view the new vehicles on hand. The staff were professional, courteous, passionate and understanding of what I was looking for and wanted. With a zero pressure approach and patience in allowing me to take my time with multiple test drives I came to the conclusion of the type of vehicle I wanted. Mr. Borntrager and management worked real hard to make the numbers come together and I drove a new vehicle home with me last night (02-18-2014) for my wife and our anniversary. I highly recommend this dealership and know that any future vehicles will be purchased from Courtesy Buick GMC Crystal Lake. Thanks for everything!!! More

We brought a vehicle that we already owned in for service and decided to consider purchasing a new vehicle while there. Brian Mulville was very helpful as we were unsure whether we wanted a GMC Terrain or GM and decided to consider purchasing a new vehicle while there. Brian Mulville was very helpful as we were unsure whether we wanted a GMC Terrain or GMC Acadia. He encouraged us to test drive both models and was very knowledgeable about each car. Afterward, when we were feeling that the Acadia was a better fit for us, he didn't press us to make a deal right on the spot and when we suggested that we'd like to come back the following Saturday to be able to have a look at the Acadia during the day, he was very accepting of that and gave us his card with his name and hours etc. When we came back he and the manager and the finance guy were all very accommodating and helpful. They took real good care of us, as did the service dept. on our other vehicle. We would definitely recommend Courtesy Buick GMC in Crystal Lake, IL. and we will definitely go back for future services/new car purchases. More

Even though we were there for 5 hrs, it was the best experience buying a car I've ever had. Bradley was a kind and happy sales person and knew a lot about the car we purchased. Jeff was wonderful at n experience buying a car I've ever had. Bradley was a kind and happy sales person and knew a lot about the car we purchased. Jeff was wonderful at negotiating a good price for us. I would recommend Courtesy to anyone....great dealership and very clean :0) More

This was a very good experience, I've been to one in Grayslake were they kept my keys so we couldn't leave and kept us waiting. the sales person instead of waiting with us, went to help other customers Grayslake were they kept my keys so we couldn't leave and kept us waiting. the sales person instead of waiting with us, went to help other customers. Then we get a very high interest rate. We took it cause we didn't know any better. Here, the sales person, Dave, greeted us real friendly we had talked to Chris Belhke over the phone so Dave introduced us to him also. The Dave went on to tell us about the Verano and the deal they could probably work out for us. Chris and other finance guy worked real hard calling around to get us a good deal. Meanwhile Dave did not leave us, he stayed with us answer questions about our old loan and helped to explain to us different options. We finally got a finance deal from our old 22% down to 11%. It was great, by this time it was after closing, but they stayed and helped us clean out the trade in car to our new car. Physically helped to move things, not just stand around. But we couldn't get our trunk speakers out cause the tools had been locked up for the night. We went back Friday to retrieve the speaker to only find out another bank had called them and offered us a lower rate. 9.9%. That was great, so we resigned all the papers and now we really had something. During all of this, Dave could not have been nicer to us or helpful. I will definitely be talking about him, Chris and Jeff. They all went up and above what they had to, and more than I ever experienced before. Not that they just wanted to sell us a car and get us on the way. Courtsey Buick is the best. And I will only go there from now on. Thanks More

I went in to see what they could do about a refinance on my 05 Escape. Not surprisingly, there wasn't much they could do for me due to age and miles on the car. But, the entire time they were running number my 05 Escape. Not surprisingly, there wasn't much they could do for me due to age and miles on the car. But, the entire time they were running numbers, they were talking with me like normal people and showing my potential options for a new car. Found a 2013 Kia that I liked and they were more than willing and eager to try and get me the car at the best possible rate. They even let me walk away and completely consider my options for the weekend. These were great and friendly people, and I am glad to have done business with them. More

By far the best dealership I have felt with over the past 20 years. The Sales Manager and Sales Associate we're so easy to deal with. 20 years. The Sales Manager and Sales Associate we're so easy to deal with. More

We are very happy with our new car deal. Over our expectations from a car dealer. Highest marks. Look no further for a new car. Courtesy Buick GMC will make you happy, expectations from a car dealer. Highest marks. Look no further for a new car. Courtesy Buick GMC will make you happy, More