Napleton Buick GMC

This was a very good experience, I've been to one in Grayslake were they kept my keys so we couldn't leave and kept us waiting. the sales person instead of waiting with us, went to help other customers Grayslake were they kept my keys so we couldn't leave and kept us waiting. the sales person instead of waiting with us, went to help other customers. Then we get a very high interest rate. We took it cause we didn't know any better. Here, the sales person, Dave, greeted us real friendly we had talked to Chris Belhke over the phone so Dave introduced us to him also. The Dave went on to tell us about the Verano and the deal they could probably work out for us. Chris and other finance guy worked real hard calling around to get us a good deal. Meanwhile Dave did not leave us, he stayed with us answer questions about our old loan and helped to explain to us different options. We finally got a finance deal from our old 22% down to 11%. It was great, by this time it was after closing, but they stayed and helped us clean out the trade in car to our new car. Physically helped to move things, not just stand around. But we couldn't get our trunk speakers out cause the tools had been locked up for the night. We went back Friday to retrieve the speaker to only find out another bank had called them and offered us a lower rate. 9.9%. That was great, so we resigned all the papers and now we really had something. During all of this, Dave could not have been nicer to us or helpful. I will definitely be talking about him, Chris and Jeff. They all went up and above what they had to, and more than I ever experienced before. Not that they just wanted to sell us a car and get us on the way. Courtsey Buick is the best. And I will only go there from now on. Thanks More

I went in to see what they could do about a refinance on my 05 Escape. Not surprisingly, there wasn't much they could do for me due to age and miles on the car. But, the entire time they were running number my 05 Escape. Not surprisingly, there wasn't much they could do for me due to age and miles on the car. But, the entire time they were running numbers, they were talking with me like normal people and showing my potential options for a new car. Found a 2013 Kia that I liked and they were more than willing and eager to try and get me the car at the best possible rate. They even let me walk away and completely consider my options for the weekend. These were great and friendly people, and I am glad to have done business with them. More

By far the best dealership I have felt with over the past 20 years. The Sales Manager and Sales Associate we're so easy to deal with. 20 years. The Sales Manager and Sales Associate we're so easy to deal with. More

We are very happy with our new car deal. Over our expectations from a car dealer. Highest marks. Look no further for a new car. Courtesy Buick GMC will make you happy, expectations from a car dealer. Highest marks. Look no further for a new car. Courtesy Buick GMC will make you happy, More

They were recommended to by by my parents, who bought a car there earlier this year. I started out by e-mailing a sales rep for more info on several cars. Chaun got right back to me with what I had request car there earlier this year. I started out by e-mailing a sales rep for more info on several cars. Chaun got right back to me with what I had requested; and asked if there was more he could do for me, each time I had another question. He was not available when I went in for a test drive; but made sure that an associate and the manager, were informed that I was coming. I was greeted immediately upon walking in by both of them. Tom T. was wonderful! He was with me every step of the way, and made sure I was happy with what I was getting. I couldn't ask for a nicer person to buy a car from. The manager Phil, was also very involved to see that I was happy. And when I came back a couple days later for a minor issue (replace battery in spare remote), he greeted me by name, and personally took care of the issue. Jeff was the financial person, and he also worked with me extremely well. I can't say enough about the great experience I had. I will be definitely going back for my next car, and would recommend them to anyone! More

My mother bought her car from here. When I started looking for a vehicle, this was the first place I went to and it ended up being the last. I love my new car. I felt very comfortable all around wit looking for a vehicle, this was the first place I went to and it ended up being the last. I love my new car. I felt very comfortable all around with this dealership. Didn't feel the salesman was pushy at all, patience was very important to me, considering this was the first time I went out looking for a car on my own. I would highly recommend doing business with these guys. More

Just under 9 months ago I went in to trade in my vehicle and purchase something new. My husband and I decided on a Mitsubishi Endeavor. Phil was honestly so wonderful. The reason for the purchase was I was and purchase something new. My husband and I decided on a Mitsubishi Endeavor. Phil was honestly so wonderful. The reason for the purchase was I was expecting our first child and I was driving a two door Alero. He walked me through every step of the purchase, gave us a wonderful deal and was so helpful. I was so grateful that he was there to help and made it so easy. He literally treated us like family, as did the rest of the staff. I'm thankful he made out experience so easy and seamless because as I pulled out of the dealership with my new car, I went into labor and headed for the hospital. Thank you Phil for such a wonderful experience. I will never forget the day I got my car from your dealership. You are WONDERFUL!!! More

Fabulous!Friendly, knowledgeable, compassionate. Absolutely recommended! Not pushy; allowed us to make a thorough, intelligent decision without interference. Getting car ready to go was speedy. Port Absolutely recommended! Not pushy; allowed us to make a thorough, intelligent decision without interference. Getting car ready to go was speedy. Porter was very friendly. More

On Tuesday May 21 I took my car in to be serviced because the "check engine" light was on. Mark did a great service by diagnosing the car and finding the problem. He also saw that I needed a brake fluid flus the "check engine" light was on. Mark did a great service by diagnosing the car and finding the problem. He also saw that I needed a brake fluid flush and oil change. Mark was very nice and helpful. This is not the first time Mark has assisted me with servicing my cars. He always gets back to me in a timely manner. He has been a pleasure to do business with and goes above and beyond. More

I LOVE THIS PLACE I WENT IN AND WITHIN 2 HOURS I WAS LEAVING THE LOT WITH A WONDERFUL CAR AT A WONDERFUL RATE. EVERYONE THERE WAS FRIENDLY AND HAD GREAT CUSTOMER SERVICE... NO TRICKS NO HASSLES... THEY LEAVING THE LOT WITH A WONDERFUL CAR AT A WONDERFUL RATE. EVERYONE THERE WAS FRIENDLY AND HAD GREAT CUSTOMER SERVICE... NO TRICKS NO HASSLES... THEY WORKED WITH MY TYPES OF CREDIT AND WILL MAKE SURE YOU ARE SATISFIED.... 5 STARS TO YOU GUYS. THANKS More