Napleton Buick GMC

Exceptional Customer Service My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news of high repair cost with NO WARRANTY two-days before Christmas. My husband had previously spoken to David Schurch who appeared very positive and helpful. Due to the notice of concern and compassion of Rik Fregia, we were able to "Trade-In & Purchase" in a SMOOTH TRANSITION 2017 GMC Terrian! David Schurch and Rik Fregia went above and beyond to ensure that we received exceptional customer service. We will forever be customers and referrals all of our family and friends. Angela & Gregory S. More

Great experience - Great Team! I had a great experience purchasing my car at Courtesy Buick today. I had visited 4 Buick dealerships in the area and the level of customer service at I had a great experience purchasing my car at Courtesy Buick today. I had visited 4 Buick dealerships in the area and the level of customer service at Courtesy was above what I had experienced. I did a lot of research on the car I wanted and on my trade prior to starting the car buying process. I also visited and tried to negotiate at the 4 other Buick dealerships and could not get the deal I wanted. One car sales man at a different dealership told me it would be impossible to get the deal I wanted. Mike Bell was the specialist I worked with at Courtesy Buick and he was great. Mike truly championed for me to make ensured I purchased exactly what I wanted. Mike was very detailed. He gave me a tour of the facility, explained the processes, services and features that came along with purchasing my car. I walked out with the best deal and value that surpassed other dealerships in the area. I am extremely happy with the experience and purchase. More

very helpful and like the dealer name says, courteous He very patiently showed us all of the features of the 2017 Acadia that we purchased. He took an interest in us as people and as customers, and he wen He very patiently showed us all of the features of the 2017 Acadia that we purchased. He took an interest in us as people and as customers, and he went out of his way to get us the best possible deal for our needs. We felt happy with all he could do on our behalf. Lastly, he has followed up with us to make sure we are happy with our purchase. More

Extremely Satisfied Customer This was the most pleasant car buying experience that I have ever had. Will definitely be a returning customer. D'anthonie was very professional and h This was the most pleasant car buying experience that I have ever had. Will definitely be a returning customer. D'anthonie was very professional and helpful. He went out of his way to make sure that we ended up with the vehicle that we wanted. From the moment we walked in his goal was to make sure that he earned our business and he did just that. Jeff, the finance manager, was wonderful to work with. This dealership is almost an hour away from my home and they made it worth my time coming to them. Don't hesitate to buy from this dealership. You will definitely not be disappointed. More

Great dealer who made the experience good! Brian worked so easily with us to get us a great deal. He was friendly and not overwhelming. We are very pleased with our new car and with Brian's pro Brian worked so easily with us to get us a great deal. He was friendly and not overwhelming. We are very pleased with our new car and with Brian's professionalism and efforts to get us what we wanted. Thanks! I would recommend him to anyone. More

Wonderful people to do business with ! Just as their names states... Courtesy! Every step of the way from the initial hello out on the parking lot from Mike King though the process workin Just as their names states... Courtesy! Every step of the way from the initial hello out on the parking lot from Mike King though the process working with Mike and Mark Oliver picking out my Buick Enclave ! Enjoying it immensely! More

Customer Serivce was an outstanding job. Looking for a new car can be hard and can feel like every sales reps is pushing for a brand new expensive car. I was very pleased with the service I Looking for a new car can be hard and can feel like every sales reps is pushing for a brand new expensive car. I was very pleased with the service I had and not being bum burden with things I didn't need/want. The rep that helped me did an amazing job to help me find something to fit me and as well as my price range. I couldn't be happier with the service I received and the new vehicle I found! More

Great experience Had an awesome experience dealing with Mike. He worked hard at trying to find the car that I was looking to purchase. He was extremely accommodating, Had an awesome experience dealing with Mike. He worked hard at trying to find the car that I was looking to purchase. He was extremely accommodating, extremely, patient and friendly. Jeff was also great work with. I appreciated Rik personally coming out to thank me for my purchase. I never felt rushed even though it was much pass closing time. It was even nice to be greeted and thanked again by the Sales Manager Mark Oliver. Every one I encountered was awesome! Highly recommend to anyone purchasing a vehicle to check them out! More

Sales Mgr. Mark Oliver Mr. Oliver is very knowledgeable and personable. He was concerned if I was being taken care of and if I had complaints to contact him. Mr. Oliver is very knowledgeable and personable. He was concerned if I was being taken care of and if I had complaints to contact him. More

Great Experience This by far was the easiest car buying experience we have ever had. Brian was accommodating of our busy schedule and hassle free! We were happy with This by far was the easiest car buying experience we have ever had. Brian was accommodating of our busy schedule and hassle free! We were happy with the price of the car, the service and the overall experience!! Excellent! More