Napleton Buick GMC

Purchase of my Buick Encore Courtesy Buick GMC was my local dealer to look at for the new Encore I had been seeing the TV commercials for. I was interested in checking out one o Courtesy Buick GMC was my local dealer to look at for the new Encore I had been seeing the TV commercials for. I was interested in checking out one of these cars in person after some preliminary online research. While this dealer isn't one of the largest, they still had a good selection to choose from. D'anthonie was the Sales Consultant that greeted us and he was personable and not overly pushy. I initially went in on Tuesday to look at the vehicles in person as well as get a brochure on the vehicle. On Wednesday, even though it was his day off, D'anthonie called me to ensure I didn't have any further questions that came up. I returned on Thursday to talk about two Encores I was interested in. The dealership offered my a very good offer, so I decided to make a purchase on the spot. Overall D'anthonie was very knowledgeable on the vehicle and I think anyone looking at Buicks as an option should definitely give Courtesy a try. More

Leasing gof a GMC Terrain We were looking to lease a medium size SUV. In this process we visited several dealers in Lake in the Hills, Elgin & Crystal Lake. One dealer stood a We were looking to lease a medium size SUV. In this process we visited several dealers in Lake in the Hills, Elgin & Crystal Lake. One dealer stood apart from the several dealers we visited and that is " Courtesy Buick GMC Dealer in Crystal Lake. We leased from this Dealership a 2016 GMC Terrain. Not just we got a fantastic deal, but we were delighted by the professional personal who guided us to the right vehicle that fits our needs. Throughout the leasing process they exhibited the most "Courteious " treatment & care. They delivered our vehicle on time with full guidance & explaination of its pleasent features. We were pleased by the involvement of the Managers,the financial & Sales personnel, not just through the sale process but the " follow up " after the leasing in which we received several calls. Our sincere thanks to Phill, Erick, Jeff, Sara & D' Anthony. We will recommend this " Dealership" to all our family & friends Jim & Pamela Azzeh More

Very rewarding We had very nice meeting with mike bell and a couple of the other sales men! Was a little long but buying a new vehicle does seem to take a long proce We had very nice meeting with mike bell and a couple of the other sales men! Was a little long but buying a new vehicle does seem to take a long process! More

This dealership rocks! My husband and I loved dealing with this car dealership in crystal lake, IL. Dave Borntrager was our salesperson and he went above and beyond our expe My husband and I loved dealing with this car dealership in crystal lake, IL. Dave Borntrager was our salesperson and he went above and beyond our expectations in product knowledge and overall service to us as a salesperson. We are going to definitely refer our friends to Courtesy Buick/GMC in Crystal Lake. More

TOP NOTCH DEALERSHIP & SALESPERSON My husband & I highly recommend this dealership. We had a pleasant experience. Our saleperson, Dave Borntrager was awesome. He didn't make us feel r My husband & I highly recommend this dealership. We had a pleasant experience. Our saleperson, Dave Borntrager was awesome. He didn't make us feel rushed when we went out for a test drive & was EXTREMELY thorough when going over everything in the car, especially at the time of delivery. My husband also dealt with Phil Grant & he went out of his way to get us the best deal possible on our new car & our trade-in. Thank you all at Courtesy for making our car buying a pleasurable experience. More

The best we experienced in our life.. Ray Fregia, Jeff Paoli, Zack Brey and the Courtesy Team! We would like to take this time to let you know how much we appreciate each and everyone Ray Fregia, Jeff Paoli, Zack Brey and the Courtesy Team! We would like to take this time to let you know how much we appreciate each and everyone of you at Courtesy Buick and GMC! Never, never, in the history of our car buying, did we experience such great customer service, respect and attention from any team . Your customer service is above excellent and your wonderful staff are the nicest people we have ever met while buying a car. You all made our car buying experience so wonderful and most of all, you made us feel like family. It was great to see that this exists in a dealership. All of those other car dealers cannot compete with your customer service and I know we will be repeat customers. The entire process was the best we experienced in our life... We do recommend everyone to do their future purchasing and financing at Courtesy. Thanks again for everything! Marlene and David Felks Ruth 1:8 ... May the Lord reward you for your kindness ... More

By Far the Best Car Buying Experience I can’t say enough positive things about this entire dealership. I unfortunately had a unique situation where my I had a transmission blow on my car I can’t say enough positive things about this entire dealership. I unfortunately had a unique situation where my I had a transmission blow on my car with only 60,000 miles. I called Chris Behlke and advised on my situation. I still owned money on the car but had my heart set on a 2015 Acadia. Chris was more than helpful but even more he made me smile which was pretty hard to do considering the circumstances I was facing. He listened to my needs for over 20 minutes on the phone and told me not to worry about my old car and he would find a way to figure this all out for me. He had my car towed from another dealership to his without any cost to me. Once at the dealership, Chris introduced me to Kris Staroske. Kris really listened to what I wanted and gave me so many options that would fit my needs. I wasn’t an easy customer with the wants I had and the budget I was on. Both Kris and Chris not only meet my budget but I am not driving a beautiful, fully loaded 2015 Acadia. They made this experience by far the best car buying experience I have ever had. I will NEVER shop at another dealership! Again, I can’t recommend them enough. I will ensure all my family and friends go here for all of their car buying needs. I never felt pressured or felt like they were telling me something just to make the sale. They truly understand the word “Courtesy” and that is exactly how I was treated. Thank you so much for everything!!! More

charging for services not needed Wife brings in car for front brakes. They convince her rear brakes also need replacement. I have service inspection from them 30 days prior showi Wife brings in car for front brakes. They convince her rear brakes also need replacement. I have service inspection from them 30 days prior showing rear brakes in good shape, far from worn out. $712 later service department tells me previous inspection was wrong & offers two free oil changes. Also try and sell her on fluid changes that aren't even due yet per GM owners manual. Won't be doing any business here again.. More

EXCELLENT AND SEAMLESS SERVICE Kris Staroske was our salesperson. He obtained for us the vehicle we wanted, which was in short supply due to my color and options requirements, and Kris Staroske was our salesperson. He obtained for us the vehicle we wanted, which was in short supply due to my color and options requirements, and did so in time for us to drive the car to our NV residence. Kris got us a fair price, and made the entire process run smoothly. We would definitely recommend Kris and Courtesy Buick. By the way, I love my new Buick Enclave. Thanks Kris. Monica DeLuca More

Great purchase experiance Kris Staroske and Phil Grant worked very hard to get me the truck with all the equipment I wanted. I would rate this dealership 10 out of 10 because Kris Staroske and Phil Grant worked very hard to get me the truck with all the equipment I wanted. I would rate this dealership 10 out of 10 because of the efforts of Kris and Phil. I look forward to returning to the dealership for service and future purchases. More