Napleton Buick GMC

Customer Serivce was an outstanding job. Looking for a new car can be hard and can feel like every sales reps is pushing for a brand new expensive car. I was very pleased with the service I Looking for a new car can be hard and can feel like every sales reps is pushing for a brand new expensive car. I was very pleased with the service I had and not being bum burden with things I didn't need/want. The rep that helped me did an amazing job to help me find something to fit me and as well as my price range. I couldn't be happier with the service I received and the new vehicle I found! More

Great experience Had an awesome experience dealing with Mike. He worked hard at trying to find the car that I was looking to purchase. He was extremely accommodating, Had an awesome experience dealing with Mike. He worked hard at trying to find the car that I was looking to purchase. He was extremely accommodating, extremely, patient and friendly. Jeff was also great work with. I appreciated Rik personally coming out to thank me for my purchase. I never felt rushed even though it was much pass closing time. It was even nice to be greeted and thanked again by the Sales Manager Mark Oliver. Every one I encountered was awesome! Highly recommend to anyone purchasing a vehicle to check them out! More

Sales Mgr. Mark Oliver Mr. Oliver is very knowledgeable and personable. He was concerned if I was being taken care of and if I had complaints to contact him. Mr. Oliver is very knowledgeable and personable. He was concerned if I was being taken care of and if I had complaints to contact him. More

Great Experience This by far was the easiest car buying experience we have ever had. Brian was accommodating of our busy schedule and hassle free! We were happy with This by far was the easiest car buying experience we have ever had. Brian was accommodating of our busy schedule and hassle free! We were happy with the price of the car, the service and the overall experience!! Excellent! More

A new experience buying a car I have always approached (thanks, dad) buying cars as an aggressive negotiation situation. Car salesmen are enemies to be crushed or retreated from if I have always approached (thanks, dad) buying cars as an aggressive negotiation situation. Car salesmen are enemies to be crushed or retreated from if they don't acquiesce to one's demands. D'anthonie was not aggressive or confrontational in the least. His sales tactics were not hard sell. I came in not having done enough homework (I know, I know...) and he gently suggested a dozen vehicles ranging in price rather than force me into a brand new vehicle beyond my comfort zone. When it's time to trade this one in, I hope to deal with D'anthonie again, for sure. The process I'd been dreading (thanks again, dad) was painless and over in about 3 hours. Far less than I'd ever spent in any dealership. They definitely got my upvote. More

Great Salesman Mark S. I Hate buying a car!!! I would rather buy a house than a car. I am a woman and very turned off by the whole process of buying a car. Mark S. ( new you I Hate buying a car!!! I would rather buy a house than a car. I am a woman and very turned off by the whole process of buying a car. Mark S. ( new young salesman) was sooooo nice, trustworthy and made the idea of buying a new car so much better. The dealership was a no pressure experience. More

Purchase of my Buick Encore Courtesy Buick GMC was my local dealer to look at for the new Encore I had been seeing the TV commercials for. I was interested in checking out one o Courtesy Buick GMC was my local dealer to look at for the new Encore I had been seeing the TV commercials for. I was interested in checking out one of these cars in person after some preliminary online research. While this dealer isn't one of the largest, they still had a good selection to choose from. D'anthonie was the Sales Consultant that greeted us and he was personable and not overly pushy. I initially went in on Tuesday to look at the vehicles in person as well as get a brochure on the vehicle. On Wednesday, even though it was his day off, D'anthonie called me to ensure I didn't have any further questions that came up. I returned on Thursday to talk about two Encores I was interested in. The dealership offered my a very good offer, so I decided to make a purchase on the spot. Overall D'anthonie was very knowledgeable on the vehicle and I think anyone looking at Buicks as an option should definitely give Courtesy a try. More

Leasing gof a GMC Terrain We were looking to lease a medium size SUV. In this process we visited several dealers in Lake in the Hills, Elgin & Crystal Lake. One dealer stood a We were looking to lease a medium size SUV. In this process we visited several dealers in Lake in the Hills, Elgin & Crystal Lake. One dealer stood apart from the several dealers we visited and that is " Courtesy Buick GMC Dealer in Crystal Lake. We leased from this Dealership a 2016 GMC Terrain. Not just we got a fantastic deal, but we were delighted by the professional personal who guided us to the right vehicle that fits our needs. Throughout the leasing process they exhibited the most "Courteious " treatment & care. They delivered our vehicle on time with full guidance & explaination of its pleasent features. We were pleased by the involvement of the Managers,the financial & Sales personnel, not just through the sale process but the " follow up " after the leasing in which we received several calls. Our sincere thanks to Phill, Erick, Jeff, Sara & D' Anthony. We will recommend this " Dealership" to all our family & friends Jim & Pamela Azzeh More

Very rewarding We had very nice meeting with mike bell and a couple of the other sales men! Was a little long but buying a new vehicle does seem to take a long proce We had very nice meeting with mike bell and a couple of the other sales men! Was a little long but buying a new vehicle does seem to take a long process! More

This dealership rocks! My husband and I loved dealing with this car dealership in crystal lake, IL. Dave Borntrager was our salesperson and he went above and beyond our expe My husband and I loved dealing with this car dealership in crystal lake, IL. Dave Borntrager was our salesperson and he went above and beyond our expectations in product knowledge and overall service to us as a salesperson. We are going to definitely refer our friends to Courtesy Buick/GMC in Crystal Lake. More