Napleton Buick GMC

I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it. making sure I know what service is being done to my Truck and if there is anything that needs done to it. More

Buyer Beware. We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we learned that an arbitration agreement had been included among the purchase documents and required to be signed at the time of sale. This agreement effectively limits a buyer’s ability to pursue legal recourse through the court system and shifts disputes into private arbitration, significantly reducing consumer protections. In practice, this structure leaves buyers with little accountability or leverage when serious issues arise after purchase. Prospective customers should carefully review all documentation and fully understand the legal rights they may be asked to waive before doing business here. Transparency and accountability appear secondary to protecting the dealership from liability. More

I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff. More

The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need. More

My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. performed promptly. No sales pressure. Overall good experience. More

Steve was great. Service was quick. Will return to the dealership for future services on my Buick. Service was quick. Will return to the dealership for future services on my Buick. More

Friendly staff and knowledgeable sales team. Purchasing my truck was quick and painless. Financing was easy too. Purchasing my truck was quick and painless. Financing was easy too. More

My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful. very good experIence with Ryan and the staff. They were patient, professional and very helpful. More

Kept me posted on the progress of my car, very friendly and the service was quivk and the service was quivk More

First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships t We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships that we visited, Freddie was very knowledgeable able about all the features of the cars we looked at, even a car of a different brand. Overall a very good experience. More