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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.7
354 Reviews
Call Dealership (815) 219-7138

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 354 reviews

August 15, 2025

I am very happy with the service team everyone has always been very friendly and knowledgeable. Very efficient service More

by pattyberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Aug 18, 2025 -

Napleton Buick GMC responded

Thank you for your kind words! We're pleased to know you are satisfied with our team and services. We look forward to seeing you again at Napleton Buick GMC Crystal Lake. Safe travels!

August 13, 2025

They are always helpful and knowledgeable. Willing to take time to answer my questions and address my concerns. More

by C McCully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Aug 13, 2025 -

Napleton Buick GMC responded

Thank you for your kind words! We’re always happy to help at Napleton Buick GMC Crystal Lake. We look forward to serving you again!

August 09, 2025

Service was very good and efficient. Steve was very helpful. I will definitely go back again. More

by marylouwag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Aug 11, 2025 -

Napleton Buick GMC responded

Thank you for the kind words for Steve and our Napleton Buick GMC Crystal Lake team. See you next time!

July 31, 2025

Friendly, efficient and quick service. I appreciate the reminders of service or just checking in after my purchase. More

by Barb5576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 31, 2025 -

Napleton Buick GMC responded

Barb, knowing you feel supported by our Napleton Buick GMC Crystal Lake team made our day! Thank you for your business and your review. See you next time!

July 31, 2025

These guys were great! They took care of me all around from the sale of vehicle to servicing it as well! Thanks More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English, Freddi Alvarado, Nick Durband, Christian Leon, Santo Voiculescu, Steve Hardy
Report | Print
Aug 01, 2025 -

Napleton Buick GMC responded

Chris, thank you for sharing this thoughtful review! It means a lot to hear you had a seamless sales and service experience at Napleton Buick GMC Crystal Lake. Safe travels on behalf of all of us!

July 23, 2025

Nick was great to work with. He was attentive and knowledgeable of the product. Took the time to answer all our questions. Would definitely work with again on future purchases More

by Roadrnr25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Nick Durband
Report | Print
Jul 23, 2025 -

Napleton Buick GMC responded

We appreciate your business and wonderful feedback! It's fantastic to hear that Nick provided knowledgeable and attentive support. We’ll see you next time at Napleton Buick GMC Crystal Lake!

July 22, 2025

Service was great! I decided to go back to this dealership and was happy I did. They have a new crew on the writers team and they were really good to deal with. More

by Bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Steve Hardy
Report | Print
Jul 23, 2025 -

Napleton Buick GMC responded

Hi Bruno, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your five-star review! We look forward to sharing your feedback with our Service Team. Drive safely, and we hope to see you again down the road!

July 21, 2025

Steve is great at being service writer. It was a learning situation for me. Hope he stays at Napleton while I own GMC vehicles. Great Guy to have in service. More

by dsteg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 22, 2025 -

Napleton Buick GMC responded

Thank you for trusting us with your business! We are thrilled to hear that Steve and the team took such great care of you. We look forward to welcoming you back to Napleton Mazda of Naperville for your future maintenance needs! Thank you for your confidence in our work, it means a lot!

July 19, 2025

Service Dept was able to get me in the same day. Service was quick and easy! More

by Roadrnr25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Durband, Santo Voiculescu, Jen Collins, Steve Hardy
Report | Print
Jul 22, 2025 -

Napleton Buick GMC responded

Thanks for the awesome review of Napleton Buick GMC Crystal Lake!

July 18, 2025

Quick and easy regular maintenance appointment. Everything was done as promised and I was out of there in under an hour. More

by Podz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 18, 2025 -

Napleton Buick GMC responded

Thank you for trusting us with your business! We are happy to have you as a customer and we hope to welcome you back to Napleton Buick GMC Crystal Lake again down the road.

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