Napleton Buick GMC

I had a wonderful experience purchasing my car here. Professional and helpful all the way through. They listened to what we asked for, explained what we may not have known and got us out of there quickl Professional and helpful all the way through. They listened to what we asked for, explained what we may not have known and got us out of there quickly. They also welcomed our dog along for the ride. Yay!! Great team to purchase an automobile from. More

HIGHLY RECOMMEND! The used car manager, Finance Manager, and salesman Ryan English! They are very knowledgeable, friendly, understanding, and extremely helpful! Recomm The used car manager, Finance Manager, and salesman Ryan English! They are very knowledgeable, friendly, understanding, and extremely helpful! Recommend to everyone!!! More

Excellent attention to detail for the service. Well run operation and a very nice facility. Love the smaller, family feel vs the big dealerships focused on churning. Well run operation and a very nice facility. Love the smaller, family feel vs the big dealerships focused on churning. More

Great service department, fixed my vehicle in a timely manner. Given a loaner vehicle to use manner. Given a loaner vehicle to use More

Pleasant, conscientious assistance in buying a used car. I felt confident of my purchase. The salesman guided me through the details. I felt confident of my purchase. The salesman guided me through the details. More

Mike Bell is the best! !! My second vehicle purchased from Napleton! I would buy from here again! !! My second vehicle purchased from Napleton! I would buy from here again! More

A great experience. Would highly recommend Napleton to any and all. Fast service and great experience Would highly recommend Napleton to any and all. Fast service and great experience More

Great place to purchase a vehicle from, under new leadership and the experience went very well! I highly recommend this dealership to everyone! leadership and the experience went very well! I highly recommend this dealership to everyone! More

Do not trust or buy from Napelton espicially the Napelton GMC Buick in Crystal Lake. We were told before buying the vehicle that it came with 3 years of onstar, wifi, Sirius, and remote access. We confirmed GMC Buick in Crystal Lake. We were told before buying the vehicle that it came with 3 years of onstar, wifi, Sirius, and remote access. We confirmed this again with the dealer before we purchased our vehicle. Napelton did a bait and switch on us. After the purchase, we went to set all of this up at the dealer and couldn't. Napelton assured us they would fix this and didn't. Then the Sales Manager told us flat out they wouldn't do anything and we were out of luck after it was too late. To get what we were told came with the car and were promised by the dealer, it would cost us at least an additional $1,500. More

Really nice staff. Extremely helpful and made purchasing a vehicle a breeze. Would totally recommend to everyone! Extremely helpful and made purchasing a vehicle a breeze. Would totally recommend to everyone! More