Napleton Buick GMC

Courtesy I was very satisfied with the people at this dealership. Mark Oliver and Brian both were there to make sure I was happy with my buying experience. I I was very satisfied with the people at this dealership. Mark Oliver and Brian both were there to make sure I was happy with my buying experience. I have told everyone and will continue to tell everybody about the little dealership in Crystal Lake with the best customer service!!!!! Thank you for taking care of me. More

Great, amazing, friendly service! Went to the dealership with a car in mind, it was a Ford. They told me they owned 2 Ford dealerships and got Exactly the car I wanted and drove it her Went to the dealership with a car in mind, it was a Ford. They told me they owned 2 Ford dealerships and got Exactly the car I wanted and drove it here. I have done my research and went to other dealerships to get prices on the same car that was in another state. Mike King spoke to me like a person and not an uptight know everything sales person. It was probate best car buying experience I have had. I have owned about 8 cars. I will recommend this car dealership to everyone I know. More

Buying my car I gave the dealership 5 stars because everyone was very nice and helpful. They helped me pick out the perfect for the price I was looking for. I would I gave the dealership 5 stars because everyone was very nice and helpful. They helped me pick out the perfect for the price I was looking for. I would defiantly recommend Courtesy to my friends and family. Thank you guy for all of your help! More

Working with D'Anthony Could not do enough to help us find the vehicle we were interested in and get us the best deal he could. Stopped in the dealership in February...test Could not do enough to help us find the vehicle we were interested in and get us the best deal he could. Stopped in the dealership in February...test drove a couple vehicles, talked over all our options and we left. Kept in touch...but did not stalk us but followed up to let us know he was available to help at any time. Went back in April test drove several options in 2 Truck classes. Made a great deal for both of us...Enjoyable experience with the DAnthony, Manager and all employees. Thanks. Would Highly recommend. More

Great car purchase experience Even though we had a bankruptcy on our credit, they got us into a great car and at a much lower rate than our trade in vehicle. Thanks to Mark Oliver Even though we had a bankruptcy on our credit, they got us into a great car and at a much lower rate than our trade in vehicle. Thanks to Mark Oliver General Manager and Danthonie Daily for their help. Highly recommend this dealership! More

Wonderful Service My experience was a very good experience. They got me a good deal on my Toyota Sienna. I got a better deal than I would have gotten anywhere else in My experience was a very good experience. They got me a good deal on my Toyota Sienna. I got a better deal than I would have gotten anywhere else in the area. More

Great First Car Buying Experience It was the first car I was purchasing by myself and they were able to find me exactly what I was looking for. They try to sell you on what they have a It was the first car I was purchasing by myself and they were able to find me exactly what I was looking for. They try to sell you on what they have actually on the lot (as most dealers do), but when I said no to the premium trim, they found me the exact features I wanted in a cheaper trim. I went in on a Saturday and drove off in my new car on Wednesday. I was kept updated throughout the process. Originally, my car was supposed to come from Michigan, but once that dealership stopped communicating with them, they found me a slightly more expensive version in Wisconsin within the day and took care of the price difference for me. They gave me a great trade in value on my 2001 Accord and were able to get me to a great payment per month. Overall, I was very satisfied with the customer service from D'Anthonie & Mark (and whoever their bosses were that were giving them the okay). I would definitely recommend finding a car through this dealership. More

Everyone at the dealership was friendly and genuine. We bought an Encore with the features We needed at the lease rate we asked for. Mike king the salesman spent a lot of time with us and always felt We bought an Encore with the features We needed at the lease rate we asked for. Mike king the salesman spent a lot of time with us and always felt confident We work something out. Mark and Jeff treated us as friends not customers trying to sell a car. Great experience and no buyers remorse here. Buick is definitely not your grandfathers car anymore. More

Exceptional Customer Service My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news of high repair cost with NO WARRANTY two-days before Christmas. My husband had previously spoken to David Schurch who appeared very positive and helpful. Due to the notice of concern and compassion of Rik Fregia, we were able to "Trade-In & Purchase" in a SMOOTH TRANSITION 2017 GMC Terrian! David Schurch and Rik Fregia went above and beyond to ensure that we received exceptional customer service. We will forever be customers and referrals all of our family and friends. Angela & Gregory S. More

Great experience - Great Team! I had a great experience purchasing my car at Courtesy Buick today. I had visited 4 Buick dealerships in the area and the level of customer service at I had a great experience purchasing my car at Courtesy Buick today. I had visited 4 Buick dealerships in the area and the level of customer service at Courtesy was above what I had experienced. I did a lot of research on the car I wanted and on my trade prior to starting the car buying process. I also visited and tried to negotiate at the 4 other Buick dealerships and could not get the deal I wanted. One car sales man at a different dealership told me it would be impossible to get the deal I wanted. Mike Bell was the specialist I worked with at Courtesy Buick and he was great. Mike truly championed for me to make ensured I purchased exactly what I wanted. Mike was very detailed. He gave me a tour of the facility, explained the processes, services and features that came along with purchasing my car. I walked out with the best deal and value that surpassed other dealerships in the area. I am extremely happy with the experience and purchase. More