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Napleton Buick GMC

Crystal Lake, IL

4.4
292 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 292 reviews

November 28, 2017

The Best Buying experience. I contacted Courtesy after initially working with another dealership and becoming frustrated. I spoke with the General Manager, Mr. Grant. He told m More

by Mac2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch, Phil Grant
November 18, 2017

Purchase of a GMC ARCADIA Our salesperson D'anthonie Daily was fantastic. I went in looking for an Envision, but ended up with an Acadia. He was very intuitive as to what I More

by Maureen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D'anthonie Daily
October 14, 2017

Good Dealer The car buying experience was very easy and comfortable. Salesman was knowledgeable and helpful. I would go there again. It was an enjoyable process More

by rlucchetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
d'anthonie Daily
September 23, 2017

The best car buying experience ever! We can't speak highly enough of the two gentleman that worked with us. David Schuch and Kris Staroske were exceptional people to deal with! More

by love my verano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch, Kris Staroske
September 16, 2017

Terrain We have always had great experiences in dealing with Courtesy Buick GMC and Dave Schuch was no exception. Thanks for the great experience, Dave, keep More

by Terrain gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch
September 09, 2017

Amazing Customer Service By far the best experience in buying a new car ANYONE could ask for. My salesman Mike Browning was knowledgeable about Truck purchased. Phil Grant and More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Browning, , Phil Grant, Kris Staroske
September 04, 2017

Great sales representative Our sales rep, David Schuch, was extremely knowledgeable, patient, understanding and respectful. He answered every question we had, brought out every More

by NICOLE BOSSHARDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch
August 16, 2017

Very poor warranty I bought a used car from Courtesy and was told the car came with a 3 month/ 4,000 mile warranty. But, soon found out that this crappy warranty does n More

by Vdub2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danthone Daily, Phil Grant, Mark Oliver
Aug 17, 2017 -

Napleton Buick GMC responded

This customer purchased a used VW Jetta on 5/29/17 in which we gladly gave him a great deal that he deserved. At the time of purchase we generously attach a powertrain warranty to the vehicle. The gentleman found value in the complimentary warranty although the powertrain warranty only covers limited parts and labor and a coolant fan is not something that is covered by our generosity. Courtesy Buick GMC offers great service to the customers but realizes that these vehicles are used therefore we offer for purchase a vehicle service contract(additional warranty). This customer elected not to take advantage of additional coverage. Courtesy was very disappointed to find out the events that took place. We sent $200 to the customer to cover any tow or rental vehicle expense. Once again this was our generous nature. We have a signed document by this customer that tells him where the powertrain warranty does not cover the coolant fan and where the customer declined additional coverage. Thanks again for allowing us to tell our story..

August 07, 2017

A Good Find With Ease of Purchase! Was looking for a specific GMC, found this dealership online and was happy I did. They had what I was looking for and made closing the deal seamless. More

by Bettencourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Paoli, Kris Staroske
August 05, 2017

Buying a vehicle Wonderful experience! Fast and easy. David and Kris were very helpful and made our experience in buying a vehicle enjoyable. They gave us a price rig More

by yukonkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch, Kris Staroske, Mike Scholl
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