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Napleton Buick GMC

Crystal Lake, IL

4.2
286 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 286 reviews

September 04, 2017

Great sales representative Our sales rep, David Schuch, was extremely knowledgeable, patient, understanding and respectful. He answered every question we had, brought out every More

by NICOLE BOSSHARDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch
August 16, 2017

Very poor warranty I bought a used car from Courtesy and was told the car came with a 3 month/ 4,000 mile warranty. But, soon found out that this crappy warranty does n More

by Vdub2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danthone Daily, Phil Grant, Mark Oliver
Aug 17, 2017 -

Napleton Buick GMC responded

This customer purchased a used VW Jetta on 5/29/17 in which we gladly gave him a great deal that he deserved. At the time of purchase we generously attach a powertrain warranty to the vehicle. The gentleman found value in the complimentary warranty although the powertrain warranty only covers limited parts and labor and a coolant fan is not something that is covered by our generosity. Courtesy Buick GMC offers great service to the customers but realizes that these vehicles are used therefore we offer for purchase a vehicle service contract(additional warranty). This customer elected not to take advantage of additional coverage. Courtesy was very disappointed to find out the events that took place. We sent $200 to the customer to cover any tow or rental vehicle expense. Once again this was our generous nature. We have a signed document by this customer that tells him where the powertrain warranty does not cover the coolant fan and where the customer declined additional coverage. Thanks again for allowing us to tell our story..

August 07, 2017

A Good Find With Ease of Purchase! Was looking for a specific GMC, found this dealership online and was happy I did. They had what I was looking for and made closing the deal seamless. More

by Bettencourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Paoli, Kris Staroske
August 05, 2017

Buying a vehicle Wonderful experience! Fast and easy. David and Kris were very helpful and made our experience in buying a vehicle enjoyable. They gave us a price rig More

by yukonkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch, Kris Staroske, Mike Scholl
July 30, 2017

Wonderful people very very helpful. Fregia's Courtyesy Buick GMC is the BEST place to purchase or lease a vehicle the staff is very helpful!!! we have now leased three vehicles since 20 More

by DHKJR31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rik Fregia, Jeff Paoli
July 30, 2017

Visit was nothing short of miraculous! I was in for a visit, had poor credit, down on my luck and vehicle ready to croak! I made my way in and found myself the most resourceful team of youn More

by Frevrgrtful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch, Jeff Paoli
July 28, 2017

Great experiance, with great people David Schuch was my sales person. He worked very hard to get me into a car I liked and could afford. He is very knowledgeable about his products. More

by theboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schuch
July 26, 2017

Great Experience I dreaded buying a car - never liked it! But Brian (Sales) and Jeff (Finance were great to work with. They listened to what I wanted and needs with More

by Satisfied
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mulville, Jeff Paoli
July 19, 2017

Not what I expected when buying a new car. We were dreading buying a new car but were pleasantly surprised when we went to Courtesy Buick GMC. We dealt with D'anthonie and he could not have bee More

by Casey1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D'anthonie Daily, Jeff Paoli
July 06, 2017

BEST EXPERIENCE AT A DEALER FROM BEGINNING TO END IT WAS GOOD. THE 2 SALES PEOPLE THAT HELPED WERE DAVID AND I THINK SCOTT, ANYWAY THEY WERE FUNNY, NICE, OUTGOING AND MADE THE More

by lijo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID & SCOTT
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