Napleton Buick GMC

car works , repairs were made. Mike has always tried to meet my needs. he knows I have an older car and may not need all the things corrected that show up in diagnostics to keep the Mike has always tried to meet my needs. he knows I have an older car and may not need all the things corrected that show up in diagnostics to keep the cost in line with the age of the car. More

Great dealership Danielle was a delight to work with. She knows her stuff. Jenice in finance new to IL, so she has some learning to do, but overall a pleasant experien Danielle was a delight to work with. She knows her stuff. Jenice in finance new to IL, so she has some learning to do, but overall a pleasant experience. More

Best customer service by Sonia Vazquez and D'anthonie Daily Sonia Vazquez and D'anthonie Daily went above and beyond to meet my needs!! They both worked together to as a team to answer all of my questions. Cour Sonia Vazquez and D'anthonie Daily went above and beyond to meet my needs!! They both worked together to as a team to answer all of my questions. Courtesy Buick and GMC really stands behind their name, from the service department, sales team, managers and owners!!! If you want all your needs met, you need to come into Courtesy. More

Sales experience!! My family has now 4 cars from Courtesy. We couldn’t have asked for a better sales/finance team. Jeff P and DAnthony are 2 of the best to work with. Th My family has now 4 cars from Courtesy. We couldn’t have asked for a better sales/finance team. Jeff P and DAnthony are 2 of the best to work with. They listen and really work with you to make sure you find everything you’re looking for and to make sure you drive off feeling happy and good about the choice you made. I would recommend courtesy to anyone looking for a new/used car or even just looking for service done! Thanks so much for making this such an easy process. More

Sent wrong part will not sent right part They sent me the wrong part in the mail. I returned the part and they told me I sent them the wrong part back.. I sent them the part they sent me and They sent me the wrong part in the mail. I returned the part and they told me I sent them the wrong part back.. I sent them the part they sent me and I had to pay to send it back. They will not send me the right part in out $60 and shipping no big deal just don't buy from these jokers. More

Friendly Had a wonderful expierence at this dealership. They were very patient and made sure to answer all of your questions. They also really tried to get you Had a wonderful expierence at this dealership. They were very patient and made sure to answer all of your questions. They also really tried to get you the best deal they could. Love my new car purchase through them! Would do it again in a heartbeat. More

Sales Team Everyone courteous and knowledgeable about vehicles. Cliff Spilkey, Sales Consultant, patient and willing to show and test ride vehicles interested i Everyone courteous and knowledgeable about vehicles. Cliff Spilkey, Sales Consultant, patient and willing to show and test ride vehicles interested in. Jeff Hett in finance fast and efficient. This is the 5th vehicle I have purchased from Courtesy Buick and would definitely recommend them. More

Got me into an Envision!!!! The team at Courtesy Buick GMC worked hard to get me into an Envision at a price point that was manageable for me. My salesman Cliff Spilky greeted me The team at Courtesy Buick GMC worked hard to get me into an Envision at a price point that was manageable for me. My salesman Cliff Spilky greeted me right away and was very enthusiastic on showing me an Envision. As a current GM employee, at another franchise, Phil Grant and Mark Oliver made to sure to give me the incentives I deserved. I appreciate that they treated me like a GM family member at the dealership, both parties had fun haggling. Phil Grant and the porter Javiar went above and beyond to make sure that my Envision was cleaned up nicely. If a Cadillac is not in your budget definitely check out Buick/GMC and you will be impressed with the quality you get for the $$$$$. More

Avoid New Car Purchases I would strongly advise to make a vehicle purchase elsewhere. I recently bought a Buick Encore and the experience was far from the level of service I’ I would strongly advise to make a vehicle purchase elsewhere. I recently bought a Buick Encore and the experience was far from the level of service I’ve come to experience in past new car purchases. Though they were able to locate a vehicle that met most of my specifications and have it delivered to the dealer (a $500 charge to me that was supposed to be refunded at time of purchase... note many dealers don’t charge the customer this fee at all), there were major hiccups in the process that made it a nightmare experience. First, the purchasing process was over three hours, which I still don’t understand why. Then they “forgot” to issue the refund for the delivery charge, so they had me make a trip to the dealer to give the delivery refund. When I asked if I could consolidate trips (for another issue they had me coming back for) rather than hauling out there with my infant twice, I was told no because the finance person wouldn’t be there and only he can issue it. The car was delivered to me missing one key fob, which they said they would purchase a new one and have me come in to program it, it seemed reasonable. On trip number 4 for the key fob, they said it would take 5 minutes to program the new fob. 2 hours later they said “sorry you have to come back we need to get a new fob, this one doesn’t work.” Within days of having the NEW vehicle, I didn’t not feel the excitement of “new car,” I felt dealership induced headaches. There was no wiper fluid in the car, I had to pull over in a snow storm to buy fluid and fill it up (new car without the fluids being filled?!) The interior had a thick sticky residue on the center console that took a good 30 minutes to clean off. Still the back windshield fluid doesn’t dispense but I hate the dealer so much I’m prolonging that resolve. The sales person was nice, that was about the only good thing. The manager is incompetent when it comes to customer service. 7 hours over the course of five days at the dealership is outrageous... but then to do absolutely nothing to rectify the poor experience is disgusting. I regret not purchasing my vehicle at Marquardt, I have been told they know how to treat their customers with an attention to detail. Courtesy is sloppy and unprofessional and I would never consider them or recommend them for vehicle purchases. More

Awesome Experience Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehic Met with Dave Schuch about the Buick Envision. Explained all of the different incentives as well as the vehicle itself and then let me take the vehicle overnight. Our experience with Dave and this dealership truly enhanced our buying experience. More