Napleton Buick GMC

My experience buying a vehicle here started well enough but in the end it left a bitter taste in my mouth. The "Everyone's Price" listed on their website is accurate in that they don't include any incentiv but in the end it left a bitter taste in my mouth. The "Everyone's Price" listed on their website is accurate in that they don't include any incentives for which a lot of people may not qualify - college grad, military, etc. What they don't tell you until they present the full pricing breakdown is that there's an additional $400 worth of "accessories" including a VIN etch and nitrogen tire fill that they won't remove. Honestly, I would have preferred that they simply increased the price shown on the website by $400 and not tacked on this other stuff in the first place. When I told the dealership's general manager about this after he reached out to me to thank me for the business, I did not receive any sort of reply. I brought the matter up to my salesperson who said she would get in touch with the GM, but I still did not get any response. I had forgotten to ask that the window sticker be included with the vehicle I purchased. My salesperson said she would obtain a copy from GM. A few days later, one of the sales managers left me a message about it. I left him a message with my address asking him to drop it in the mail, which would save me a trip up there. No response. I emailed my salesperson not once, but twice, attempting to follow up on this matter. Again, no response. They did eventually receive the sticker and mail it to me, so for that I am grateful, but that still doesn't excuse the radio silence from my salesperson. In the end, I still believe I got a fair deal on the vehicle I purchased. Napleton Crystal Lake was the only dealership within a 6-hour radius that had a model with the exact features and color I wanted. While my initial experience with the salesperson and finance manager were good, the overall lack of follow through will have me taking my future sales and service business elsewhere. More

Hanna at Courtesy Crystal Lake was wonderful to work with. She did an excellent job of helping us look at 3 different models, explaining everything about each car in great detail. we feel we received with. She did an excellent job of helping us look at 3 different models, explaining everything about each car in great detail. we feel we received a very good deal and it was enjoyable to work with Hanna and Courtesy GMC Buick. I would recommend them to any friend who is car shopping! More

Dishonest pricing and financing. Was told I can only get the advertised price with a higher rate at GM Financial. Was given a lower rate with a higher price from PNC bank without being told. the advertised price with a higher rate at GM Financial. Was given a lower rate with a higher price from PNC bank without being told. More

Poor customer service. We came out to see a Ford F-150 and was treated very poorly by Bob the salesman. We were under the impression that the deal was close so we drove an hour to the dealership. When we and was treated very poorly by Bob the salesman. We were under the impression that the deal was close so we drove an hour to the dealership. When we arrived it wasn’t a pleasant experience. Then the salesman told us it was Christmas Eve and that he didn’t want to argue and nobody even said anything. It was a very bad experience. We would not recommend coming to this dealership. More

My total experience was pleasant. I'm always skeptical about car dealers, but I was treated as if my best interest was on everyone's mind that I met at Courtesy. about car dealers, but I was treated as if my best interest was on everyone's mind that I met at Courtesy. More

OnStar issues My OnStar navigation system was giving me wrong directions. I brought the vehicle in for service to have the issue corrected. The service team analyze My OnStar navigation system was giving me wrong directions. I brought the vehicle in for service to have the issue corrected. The service team analyzed and corrected the problem. More

side warning signal excellent service by all the staff very friendly, when servicing the air conditioner they also found leaks in front struts and replaced them, took c excellent service by all the staff very friendly, when servicing the air conditioner they also found leaks in front struts and replaced them, took care of the extended warranty insurance. More

Awsome The guys are always great, keep it up!!! Always friendly and attentive to my service needs. Hands down the best service team in Mchenry County! The guys are always great, keep it up!!! Always friendly and attentive to my service needs. Hands down the best service team in Mchenry County! More

Great Setvice Great Service at Courtesy Buick. The Service Department provides exceptional help and advice and always with a smile. Thank you Mike and Dan! I appre Great Service at Courtesy Buick. The Service Department provides exceptional help and advice and always with a smile. Thank you Mike and Dan! I appreciate you! More

Great dealership Took my GMC Canyon in everybody was extremely friendly and helpful get me an out nice loaner took care of my problem explained what was wrong with the Took my GMC Canyon in everybody was extremely friendly and helpful get me an out nice loaner took care of my problem explained what was wrong with the car bath and give it back More