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Napleton Buick GMC
Crystal Lake, IL
426 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 426 reviews
April 30, 2025
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More
by Knips
April 29, 2025
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More
by Rellaandtheprince
Employees Worked With
April 23, 2025
They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More
by randyvehrs
April 23, 2025
Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More
by julioramos2072
Employees Worked With
April 21, 2025
Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. More
by Janice and Bill Mathison
Employees Worked With
Erick Orellana
April 21, 2025
Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!! More
by sallykracun
April 19, 2025
Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for comple Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for completion of service. He even offered to drive me home & pick me up when the car was ready. I was pleased with the process & appreciated the visual portion of the description of needed service. I am not a fan of the text to my phone about service needs. I prefer face-to-face conversations. More
by Mrs. Z
Employees Worked With
