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Napleton Buick GMC
Crystal Lake, IL
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
June 10, 2021
Thanks to the group at Napleton for coming through and delivering the truck that not only met my expectations, but far exceeded them. Thank you! delivering the truck that not only met my expectations, but far exceeded them. Thank you! More
by mekotso
Verified CustomerEmployees Worked With
Todd Morrison
June 09, 2021
Nothing but good tbings to say about Jim the service manager at Napleton GMC. Always professional and gets the job done hassle free and in a timely matter. manager at Napleton GMC. Always professional and gets the job done hassle free and in a timely matter. More
by David P
Employees Worked With
Jim Sprandel
June 09, 2021
It was a great experience working the Marci and the truck at Napleton in Crystal Lake, Illinois. Their customer service makes a difference in a world where you can buy the same car in any dealership at Napleton in Crystal Lake, Illinois. Their customer service makes a difference in a world where you can buy the same car in any dealership More
by cfitz14344
Employees Worked With
Marci Zavala, Jeff Holland
June 09, 2021
We always have a good experience with the service department even when we have an emergency. They always step up to do what it takes to get us going again department even when we have an emergency. They always step up to do what it takes to get us going again More
by wjkatf84
Employees Worked With
Kevin Barnett
June 09, 2021
Marci made the buying/trade in process so easy!! She was helpful, patient and made the process stress-free. She really took time to listen and help us to figure out the best option for what we wanted and ou helpful, patient and made the process stress-free. She really took time to listen and help us to figure out the best option for what we wanted and our situation. Thank you Marci!! More
by StaceyV
Employees Worked With
Marci Zavala
June 07, 2021
Marci was wonderful to work with. She went over everything. From the start she was kind and answered all my questions. I will recommend her to all my family and friends to her. everything. From the start she was kind and answered all my questions. I will recommend her to all my family and friends to her. More
by Always Happy!!!!
Employees Worked With
Marci Zavala
April 29, 2021
All I have to say is wow, I can’t believe that in this day and age your can find salesman that aren’t pushy and very friendly. Will definitely recommend and love our new vehicle day and age your can find salesman that aren’t pushy and very friendly. Will definitely recommend and love our new vehicle More
by Larryjackief
Employees Worked With
Benny and Anthony , Rik Fregia, Phil Grant, Brian Mulville, Jeff Paoli, Kris Staroske, Sherrie Davis, Mike Scholl, Mark Oliver
March 28, 2021
Jesse was very professional and we would deal with him again. We would also recommend Jesse to our family and friends. We wish him nothing but the best. again. We would also recommend Jesse to our family and friends. We wish him nothing but the best. More
by Dsteg2
Employees Worked With
Jeff Paoli
December 28, 2020
I worked out a deal over the phone with Casey. After driving over 150 miles he refused to stick to the agreement. When I told him I was going to leave a review on Yelp. He told me to get the f___ out of driving over 150 miles he refused to stick to the agreement. When I told him I was going to leave a review on Yelp. He told me to get the f___ out of his store. When I asked for the owners name, he stated he was. He isn't. Just another lie. If you are looking for a place that doesn't keep their word Nd are rude to you. Then this is the place More
by danrued47
Employees Worked With
Casey and Jeff
December 20, 2020
I purchased a vehicle on 12/7/20 from this dealership. When negotiating price, there were repairs negotiated into the price dealership was supposed to take care of. "We owe I owe" form was filled out with When negotiating price, there were repairs negotiated into the price dealership was supposed to take care of. "We owe I owe" form was filled out with promised repairs upon financing. Per sales rep, and manager, I was supposed to get a call same week to schedule when to drop off the vehicle for repairs. Never got a call. I called the dealership on 12/14/20, and spoke with Rich, told me he'll call me back by 12/15. Never did. I called them again on 12/17, Rich wasn't there, spoke with another Manager, didn't catch his name, but said he'll have Rich call me back Friday 12/18. Rich never called, I ended up calling Friday evening. Spoke with Rich, he apologized, said he'll call me Saturday. Never did.... Do not trust this dealership, especially the we owe I owe form. They do not honor their part of the deal. I will be going to next level since I have the repairs as part of contact. More
by Rafal K
Employees Worked With
Mitch, Rich
