Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Buick GMC
Crystal Lake, IL
286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 286 reviews
June 18, 2021
I saw the car I want it online I called them I was preapproved it just was a great experience overall even the sales guys were very nice preapproved it just was a great experience overall even the sales guys were very nice More
by laquonbrooks829
Verified CustomerEmployees Worked With
Robert Skinner, Andrew Dodd, Sam Solhi
June 12, 2021
The dealership was clean efficient professional and technically up to date. All the people I dealt with for courteous and knowledgeable and it was a good experience to get my car serviced with no hassl technically up to date. All the people I dealt with for courteous and knowledgeable and it was a good experience to get my car serviced with no hassle. Thanks for your help More
by knurlman7113
Employees Worked With
Kevin Barnett
June 12, 2021
Everything I was expecting was taken care of on my first visit and found out I missed when just driving. Was able to use my extended warranty as well. Very happy with this dealership. visit and found out I missed when just driving. Was able to use my extended warranty as well. Very happy with this dealership. More
by mzamiska222
Employees Worked With
Todd Morrison
June 10, 2021
I bought my new Buick Encore GX from Marci and Jeff. I would highly recommend Marci to anyone looking for a vehicle. Marci is fast, friendly, and knowledgeable of the inventory to help you get the correc would highly recommend Marci to anyone looking for a vehicle. Marci is fast, friendly, and knowledgeable of the inventory to help you get the correct vehicle for your needs. More
by paylaw
Employees Worked With
Danny Randolph, Marci Zavala, Jesse Brei, Jeff Holland
June 10, 2021
Thanks to the group at Napleton for coming through and delivering the truck that not only met my expectations, but far exceeded them. Thank you! delivering the truck that not only met my expectations, but far exceeded them. Thank you! More
by mekotso
Employees Worked With
Todd Morrison
June 09, 2021
Nothing but good tbings to say about Jim the service manager at Napleton GMC. Always professional and gets the job done hassle free and in a timely matter. manager at Napleton GMC. Always professional and gets the job done hassle free and in a timely matter. More
by David P
Employees Worked With
Jim Sprandel
June 09, 2021
It was a great experience working the Marci and the truck at Napleton in Crystal Lake, Illinois. Their customer service makes a difference in a world where you can buy the same car in any dealership at Napleton in Crystal Lake, Illinois. Their customer service makes a difference in a world where you can buy the same car in any dealership More
by cfitz14344
Employees Worked With
Marci Zavala, Jeff Holland
June 09, 2021
We always have a good experience with the service department even when we have an emergency. They always step up to do what it takes to get us going again department even when we have an emergency. They always step up to do what it takes to get us going again More
by wjkatf84
Employees Worked With
Kevin Barnett
June 09, 2021
Marci made the buying/trade in process so easy!! She was helpful, patient and made the process stress-free. She really took time to listen and help us to figure out the best option for what we wanted and ou helpful, patient and made the process stress-free. She really took time to listen and help us to figure out the best option for what we wanted and our situation. Thank you Marci!! More
by StaceyV
Employees Worked With
Marci Zavala
June 07, 2021
Marci was wonderful to work with. She went over everything. From the start she was kind and answered all my questions. I will recommend her to all my family and friends to her. everything. From the start she was kind and answered all my questions. I will recommend her to all my family and friends to her. More
by Always Happy!!!!
Employees Worked With
Marci Zavala
