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Napleton Buick GMC
Crystal Lake, IL
426 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 426 reviews
July 19, 2025
Service Dept was able to get me in the same day. Service was quick and easy! Service was quick and easy! More
by Roadrnr25
July 18, 2025
Quick and easy regular maintenance appointment. Everything was done as promised and I was out of there in under an hour. Everything was done as promised and I was out of there in under an hour. More
by Podz23
Employees Worked With
July 09, 2025
good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize ! thorough and responsive. I will continue.to patronize ! More
by votz03
Employees Worked With
July 09, 2025
I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle. experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle. More
by MD Gallagher
Employees Worked With
Ryan English
July 03, 2025
We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. The GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. They made it worth the trip from Naperville to Crystal Lake. More
by keithbs1953
Employees Worked With
Alexsandro Tacket , Nick Durband
July 03, 2025
Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know. Time to complete was right on time and communication by text worked to let me know. More
by Cancornfield
Employees Worked With
July 01, 2025
Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level! communication. Would reccomend them for service! Appreciate the service level! More
by Andysmcelroy
Employees Worked With
June 30, 2025
Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process of the recall and first oil change Very happy with the whole process More
by radmanbjr
June 23, 2025
The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excel From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excellent customer service. More
by jlucius
Employees Worked With
Other Employees :
Don’t forget Matt, Erick Orellana, Christian Leon, Jen Collins
