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Napleton Buick GMC

Crystal Lake, IL

4.4
292 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 292 reviews

July 14, 2021

This location made me feel secure that my car was in good hands. The service was awesome and my car is running amazing. They have great personalities and I was comfortable with asking any questions. Todd alw More

by Foles04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 15, 2021 -

Napleton Buick GMC responded

Thank you for the review! We are very pleased to hear you had a 5-star experience with us! Our top priority is ensuring that each client has a seamless and enjoyable experience at our dealership! Thank you for your business and we look forward to serving you again!

July 10, 2021

Both Jesse, Chris and the staff were great! I was treated very well and the buying process was excellent. I highly recommend this dealership to anyone needing to purchase a vehicle. More

by Mbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Behlke, Jesse Brei, Jeff Holland, Todd Morrison, Jim Sprandel
Jul 12, 2021 -

Napleton Buick GMC responded

Thank you for the review, Mbell! We are very pleased to hear you had a 5-star experience with us, customer satisfaction is our #1 priority! Congratulations on the new car and we look forward to serving you again!

July 10, 2021

Andrew, who is pretty new, was very helpful and guiding me to a car within my budget and that I loved! Jeff was extremely helpful in getting me a payment that would work for me! More

by Hhaivyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Jul 13, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take pride in providing exceptional customer service for our clients, so we are very pleased to hear you had a 5-star experience with us! And we agree, Andrew and Jeff are great :). We look forward to serving you again!

July 08, 2021

Very professional and fast! Clean waiting area and friendly staff. We would highly recommend Napleton Buick/GMC for anyone looking to service their vehicle. Thanks! More

by jbhora12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 09, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take great pride in providing only the best service to our customers! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again :)

July 06, 2021

Very happy with the service that I received the 2 times I was in for service. The service adviser provided detailed explanation of work needed. Kept me updated on the progress of the work done and washed the More

by k-diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Diana! We are very pleased to hear you had a great experience with us! We look forward to serving you again!

July 06, 2021

Professional, courteous and easy to work with. They made the process of my trade in effortless. Andrew and Jeff were nice and easy going guys to work with More

by rollyroll73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review! We know how important it is to make each customer's experience with us is as effortless and enjoyable as possible. So we are very pleased to hear you felt you were well taken care of with our staff! We look forward to serving you again!

July 06, 2021

Everyone was very nice and easy to work with! They were able to work with my budget and find me a great car for our family! More

by Kaynewman92
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Olandese, Chris Behlke, Jesse Brei, Jeff Holland
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Kaynewman! All of us at Napleton Buick GMC Crystal Lake understand the importance of making sure each customer is well taken care of so they can enjoy their car buying experience. We are very pleased to hear you felt you had 5-star service with us! We certainly look forward to serving you again!

July 05, 2021

I love how they treat you and they also explain you everything...I would totally recommend this place to visit 😌 thank you so much .. bye More

by Mayra delgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Jul 06, 2021 -

Napleton Buick GMC responded

Thank you for the review, Mayra! We are very pleased to hear you had a 5-star experience with us at Napleton Buick GMC Crystal Lake. We know how important customer service is and making the process as enjoyable as possible! We look forward to serving you again!

July 01, 2021

I had a great experience with Napleton. I had a unique situation with a car and they helped me out immediately. Their service staff were thorough and professional. I really like the video report they use More

by Cubsfan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Behlke
Jul 02, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take pride in the level of customer service we provide our customers. So it is very satisfying to hear you enjoyed a 5-star experience with us! We certainly look forward to serving you again!

June 28, 2021

Buying experience was very good. Looking forward to growing in business together. More

by kimberlymalchow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Pepsnik did a GREAT Job!!!, Sam Solhi
Jun 28, 2021 -

Napleton Buick GMC responded

Thank you for the review, Kimberly! We certainly look forward to serving you again!

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