Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
421 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Contact Dealership
View Awards

6305 Northwest Hwy

Crystal Lake, IL

60014

Directions

By Type

Showing 421 reviews

July 27, 2026

This was probably the best car buying experiences I have had, and I have been through significantly more than the average person. I found them through GM’s website. The car was as advertised and the prici More

by Mark W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Spitzley - 5 stars
Report | Print
Jul 27, 2026 -

Napleton Buick GMC responded

We’re delighted you enjoyed such a smooth purchase of your new GMC 1500 and that our online listing and pricing met your expectations. It’s great to hear Freddi and Derek provided efficient, professional, and transparent service throughout. Thank you for sharing your experience and for the five-star rating.

July 14, 2026

Everyone was super to deal with. I would highly recommend them to anyone . And would deal with them again More

by jfscma
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin
Report | Print
Jul 14, 2026 -

Napleton Buick GMC responded

Thank you very much for your kind words! We pride ourselves on a hassle free, no games, car buying experience. We appreciate you trusting us here at Napleton Buick GMC in Crystal Lake!

July 14, 2026

Freddie made it as smooth as possible purchasing a car here. We will be back for sure. More

by sarahstar414
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2026 -

Napleton Buick GMC responded

It’s wonderful that Freddi made purchasing your used Buick Verano so smooth. We look forward to helping you again soon.

July 04, 2026

Christian and Dan were amazing and Derrik too! I appreciated their Communication, patience and availability. More

by pkoenig847
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Leon
Report | Print
Jul 04, 2026 -

Napleton Buick GMC responded

We’re glad Christian, Daniel, and Derek provided clear communication and were so patient and available during your purchase. Thank you for choosing Buick for your new ride. Enjoy every moment behind the wheel.

June 24, 2026

Fantastic people to work with in and out in a couple hours. I would recommend to everyone I know. More

by xtrigger87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pedersen
Report | Print
Jun 25, 2026 -

Napleton Buick GMC responded

We’re thrilled to hear the purchase of your Chevrolet Silverado 1500 was completed so efficiently. Your recommendation to friends means a lot, and we hope you enjoy every mile in your Silverado. Let us know if there’s anything else we can do for you.

June 05, 2026

Erin and Derrick were wonderful to work with. Great experience overall buying a used car. There was no pressure, no gimmicks or unexpected "add ons". Finalizing the purchase was easy. More

by TGMG4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin
Report | Print
Jun 05, 2026 -

Napleton Buick GMC responded

Delighted Derek made your purchase of a used Nissan straightforward and without any surprises. We’re pleased the final steps were simple and stress-free. Thank you for choosing our dealership.

May 30, 2026

I went to the dealership specifically because I know they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit More

by pgrisolia
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seann Omara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan English, Christian Leon
Report | Print
May 30, 2026 -

Napleton Buick GMC responded

Thank you for the five star rating and for choosing a used GMC Canyon. We are glad our team’s user friendly approach and extra efforts made your visit worthwhile. We look forward to welcoming you back for any future needs.

May 09, 2026

Eric went above and beyond to get me what I was looking for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as More

by Ed A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Leon, Eric Pedersen
Report | Print
April 18, 2026

Wonderful experience. Met Eric when I walked in and the entire process was smooth and convenient. Eric and the team were extremely professional. More

by mh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Leon, Eric Pedersen
Report | Print
March 19, 2026

Working with Eric and the team was seamless. A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric! More

by Mckbello20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Gruendemann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pedersen
Report | Print
1
2
...
43