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Napleton Buick GMC

Crystal Lake, IL

4.5
314 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 314 reviews

April 25, 2025

Easy process and Seann was great to work with. Post sale follow up is appreciated More

by CC
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seann Omara
Apr 25, 2025 -

Napleton Buick GMC responded

Thank you for the great review and for giving a shoutout to Seann. We look forward to seeing you again at Napleton Buick GMC Crystal Lake!

April 25, 2025

Ryan and team were great! I just hope the service department will be as good! More

by Dboisenberry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English
Apr 25, 2025 -

Napleton Buick GMC responded

Thank you for sharing your kind words with Ryan and the Napleton Buick GMC Crystal Lake team! We appreciate the five stars.

April 23, 2025

Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More

by julioramos2072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Apr 23, 2025 -

Napleton Buick GMC responded

Thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve and our team provided excellent service, and we're glad you enjoyed the amenities. We look forward to serving you again in the future!

April 23, 2025

They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More

by randyvehrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen Collins, Steve Hardy
Apr 25, 2025 -

Napleton Buick GMC responded

Randy, we're sorry to hear about your experience with our service. We strive for transparency and respectful communication, so it's concerning to learn this wasn't the case during your visit. Please reach out directly to crystallakefeedback@napleton.autos. - Napleton Buick GMC Crystal Lake

Apr 25, 2025 -

randyvehrs responded

Nothing more to say! I was cheated.

April 21, 2025

Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized More

by sallykracun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic Greg, Santo Voiculescu, Jen Collins, Steve Hardy
Apr 22, 2025 -

Napleton Buick GMC responded

Thank you for sharing your experience with our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve, Santo, and Greg provided such helpful service. Your recommendation means a lot to us!

April 21, 2025

Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. More

by Janice and Bill Mathison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana
Apr 22, 2025 -

Napleton Buick GMC responded

Janice and Bill, we're delighted to hear that Erick made your experience at Napleton Buick GMC Crystal Lake a pleasant one. Enjoy your new Buick!

April 19, 2025

Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for comple More

by Mrs. Z
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Apr 21, 2025 -

Napleton Buick GMC responded

Mrs. Z, thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're glad to hear that Steve provided courteous service and clear communication during your visit. Your feedback about the text notifications is appreciated, and we'll keep it in mind as we strive to improve our services.

April 19, 2025

Jennifer in service was the reason I will come there for the rest of the services needed. She was very respectful and showed compassion for her job More

by anneboho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Collins
Apr 21, 2025 -

Napleton Buick GMC responded

We're delighted to hear that Jennifer made such a positive impression on you at Napleton Buick GMC Crystal Lake. Thank you for sharing your experience with us!

April 13, 2025

Ryan was a pleasure to work with. The dealership gave me a great price on the vehicle and I would highly recommend them. More

by bob9111
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan English
Apr 14, 2025 -

Napleton Buick GMC responded

We're delighted to hear that Ryan and the team at Napleton Buick GMC Crystal Lake provided you with a great experience and an excellent deal. Thank you for recommending us!

April 12, 2025

The staff was courteous and informed me of potential issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Bu More

by mbuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
Apr 14, 2025 -

Napleton Buick GMC responded

Thank you for recommending Napleton Buick GMC Crystal Lake! We're glad to hear our team provided courteous service and kept you informed about your car's maintenance needs. We appreciate your support and hope to see you again soon!

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