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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.6
334 Reviews
Call Dealership (815) 219-7138

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 334 reviews

July 10, 2025

Ryan was great he had great knowlege of the car. He was great and kind. More

by tshoven71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English
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Jul 10, 2025 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your praise for Ryan! We're glad you can count on us to deliver a 5-star experience.

July 09, 2025

I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle. More

by MD Gallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan English
Report | Print
Jul 10, 2025 -

Napleton Buick GMC responded

Congratulations on your new vehicle! Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Ryan's great work.

July 09, 2025

good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize ! More

by votz03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 10, 2025 -

Napleton Buick GMC responded

We are thrilled that our team is so helpful and attentive. Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your support!

July 03, 2025

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know. More

by Cancornfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 03, 2025 -

Napleton Buick GMC responded

We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!

July 03, 2025

We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. The More

by keithbs1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexsandro Tacket , Nick Durband
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Jul 07, 2025 -

Napleton Buick GMC responded

Keith, thank you for trusting the Napleton Buick GMC Crystal Lake team with your business! We are happy to hear that Nick and Alex went above and beyond to make your visit a success and we hope to see you again down the road.

July 01, 2025

Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level! More

by Andysmcelroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 02, 2025 -

Napleton Buick GMC responded

Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!

June 30, 2025

Went in right away they were very professional took car of the recall and first oil change Very happy with the whole process More

by radmanbjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Collins, Steve Hardy
Report | Print
Jul 02, 2025 -

Napleton Buick GMC responded

Thanks for the positive feedback! We're glad you had a smooth experience during your recall and oil change at Napleton Buick GMC Crystal Lake.

June 23, 2025

The entire experience was so easy. From the time I made the appointment to the time I was able to pick my car. Steve & Santo were very professional. There were no surprises, just excel More

by jlucius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t forget Matt, Erick Orellana, Christian Leon, Santo Voiculescu, Jen Collins, Steve Hardy
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Jun 23, 2025 -

Napleton Buick GMC responded

We're thrilled to hear that Steve and Santo provided you with such a seamless experience at Napleton Buick GMC Crystal Lake. Thank you for recognizing their professionalism and our commitment to excellent customer service!

June 18, 2025

This dealership is so awesome and fast and works very well for me and my family. More

by nconrad412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
Report | Print
Jun 18, 2025 -

Napleton Buick GMC responded

Thanks for choosing Napleton Buick GMC Crystal Lake!

June 18, 2025

Great buying experience, Alessandro was easy to work with got us in and out in a reasonable amount of time, as a retired auto tech at another Napleton dealership they are making car buying easy again. More

by DANDYDON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alessandro
Report | Print
Jun 20, 2025 -

Napleton Buick GMC responded

We're delighted to hear that Alessandro made your experience at Napleton Buick GMC Crystal Lake smooth and efficient. Thank you for choosing us and sharing your positive feedback!

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