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Napleton Buick GMC

Crystal Lake, IL

4.7
374 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 374 reviews

October 30, 2025

The service team at Napleton GMC are really helpful and provide professional service, support, and knowledge. More

by Rts112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Nick Durband, Santo Voiculescu, Steve Hardy, Eric Irigoyen
October 24, 2025

I had a great experience with Napleton Buick. They were very accommodating in getting me a loaner car, kept me informed about my car, and the service was fantastic. Jared and Santo were also gr More

by bcard3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared! , Santo Voiculescu
Oct 24, 2025 -

Napleton Buick GMC responded

We're pleased to hear that Jared and Santo took such great care of you. Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience!

October 17, 2025

Jared went above and beyond to give me clear explanations on what was happening to my car. He kept in touch with me for status updates. He was excellent to work with! More

by Nlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Oct 20, 2025 -

Napleton Buick GMC responded

Thank you for sharing your wonderful experience with Jared! We will be sure to pass along your kind words. See you again at Napleton Buick GMC Crystal Lake!

October 16, 2025

Worked with Jared to get the break system and something with my engine repaired on my ‘21 Yukon. He was quick to respond to every call and text and always very professional and cut the xx. Honestly, everyo More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, Santo Voiculescu
Oct 17, 2025 -

Napleton Buick GMC responded

Hi Amber, we’re glad Jared and the team provided efficient and professional service at Napleton Buick GMC Crystal Lake. We appreciate your feedback and look forward to assisting you again!

October 15, 2025

Excellent, prompt service and Steve was great. Will be back for sure when we need service in the future. More

by thibeault1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Christian Leon, Santo Voiculescu, Jen Collins, Steve Hardy, Hillary Fields
Oct 15, 2025 -

Napleton Buick GMC responded

Thank you for the five-star review and for sharing your appreciation for Steve! We look forward to serving you again in the future. See you next time, here at Napleton Buick GMC Crystal Lake!

October 07, 2025

The service department is responsive, knowledgeable and customer focused. My most recent experience the team was very punctual. I was in at my appointment time and my truck was serviced immediately. The se More

by corkycorless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Heinz
Oct 07, 2025 -

Napleton Buick GMC responded

Thank you for your thoughtful feedback and for being a long-time customer! We're glad to hear about your positive experiences with our service team. We look forward to serving you for many more years at Napleton Buick GMC Crystal Lake!

October 04, 2025

They did a great job fixing the problem, and was done in a timely manner. Very pleased. More

by Skoslo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Steve Hardy
Oct 06, 2025 -

Napleton Buick GMC responded

It means so much to us to see your review! Thanks from the team at Napleton Buick GMC Crystal Lake.

October 03, 2025

Always goes beyond my expectations what ever I need done, I can depend on the mechanics to do the job correctly every time and the service writers always keep me informed about any issues that the mechanics More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Heinz
Oct 06, 2025 -

Napleton Buick GMC responded

Hi John, we are proud to have your business here at Napleton Buick GMC Crystal Lake and we are beyond grateful for your praises! Thank you for choosing us.

October 01, 2025

Excellent dealership, great pricing, knowledgeable manager and sales person Seann. Would definetly come back to buy another car More

by Lilija2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seann
Oct 02, 2025 -

Napleton Buick GMC responded

Thank you for the kind words! We’re happy to hear you had a successful experience with Seann and our team. We look forward to welcoming you back in the future. Enjoy your new car! —Napleton Buick GMC Crystal Lake

September 30, 2025

Excellent dealership service department. I would recommend them to anyone looking for service. Steve Hardy is my go to guy. More

by ginszr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
Oct 01, 2025 -

Napleton Buick GMC responded

Thank you for the recommendation! We'll be sure to pass along your praise to Steve Hardy. We look forward to your next visit here at Napleton Buick GMC Crystal Lake.

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