Napleton Buick GMC
Crystal Lake, IL
Filter Reviews by Keyword
By Type
Showing 374 reviews
I had a great experience with Napleton Buick. They were very accommodating in getting me a loaner car, kept me informed about my car, and the service was fantastic. Jared and Santo were also gr They were very accommodating in getting me a loaner car, kept me informed about my car, and the service was fantastic. Jared and Santo were also great to work with. More
Jared went above and beyond to give me clear explanations on what was happening to my car. He kept in touch with me for status updates. He was excellent to work with! on what was happening to my car. He kept in touch with me for status updates. He was excellent to work with! More
Worked with Jared to get the break system and something with my engine repaired on my ‘21 Yukon. He was quick to respond to every call and text and always very professional and cut the xx. Honestly, everyo with my engine repaired on my ‘21 Yukon. He was quick to respond to every call and text and always very professional and cut the xx. Honestly, everyone I dealt with was professional and nice. They drove me to/from work and gave me a loner when they knew they would need to keep my car for a few days. More
Excellent, prompt service and Steve was great. Will be back for sure when we need service in the future. Will be back for sure when we need service in the future. More
The service department is responsive, knowledgeable and customer focused. My most recent experience the team was very punctual. I was in at my appointment time and my truck was serviced immediately. The se customer focused. My most recent experience the team was very punctual. I was in at my appointment time and my truck was serviced immediately. The service representative continuously keep updated on any immediate service needs and completed all paperwork while the truck was being washed. I have been a customer for over seven years and a noticeable improvement in responsiveness is noticeable. More
Always goes beyond my expectations what ever I need done, I can depend on the mechanics to do the job correctly every time and the service writers always keep me informed about any issues that the mechanics I can depend on the mechanics to do the job correctly every time and the service writers always keep me informed about any issues that the mechanics my find and the time when it will be done I will always come back More
Excellent dealership service department. I would recommend them to anyone looking for service. Steve Hardy is my go to guy. I would recommend them to anyone looking for service. Steve Hardy is my go to guy. More

