Napleton AutoWerks of Loves Park

My salesperson Mike Massaro operated with very low pressure, I liked how he showed us all the features of the vehicle and allowed the vehicle to sell itself. Excellent customer service, Johnny A. at t pressure, I liked how he showed us all the features of the vehicle and allowed the vehicle to sell itself. Excellent customer service, Johnny A. at the dealership was able to locate the exact car that I wanted, and had it prepped with the dealer options that I wanted in just a few days. Before we drove off in our new vehicle, Mike spent plenty of time helping us program our desired settings into the computer & making sure we knew how everything works. More

Mike was super helpful and very professional. I appreciated his non-pressure sales approach. I would work with Mike again and again! appreciated his non-pressure sales approach. I would work with Mike again and again! More

Love my car that I just purchased through Mike Massaro. I find shopping for a vehicle stressful. It is a major decision financially that impacts my daily life. Mike was patient and informative. We revi I find shopping for a vehicle stressful. It is a major decision financially that impacts my daily life. Mike was patient and informative. We reviewed several options and I came in 3 different times to test drive. He allowed me time to get comfortable with my decision. Found the car that is best for me but I was concerned about availability, expecting that I may have to compromise on my wish list. Johnny A. moved mountains and was able to source the exact vehicle I requested ASAP. I appreciate how they listened to my needs and met them. I've walked out of dealerships when I have felt pressured or bullied. Not the case with Mike. More

Mike Massaro was absolutely great!!! Got me in and out of there with a car at a GREAT deal within a few hours. I highly recommend him to anyone to goes to napleton in loves park, IL!!! there with a car at a GREAT deal within a few hours. I highly recommend him to anyone to goes to napleton in loves park, IL!!! More

While heading home to Tennessee from vacation my tire pressure light came on and I stopped at this nearest Honda dealership. They were slammed! And yet when I went in and told them why I was there, they pressure light came on and I stopped at this nearest Honda dealership. They were slammed! And yet when I went in and told them why I was there, they had me back on the road within 15 minutes. I was so appreciative, they were so respectful and efficient and deserve recognition for their kindness. More

Even though I wasn’t able to buy the car, I thought I would leave a review for the salesman who kept me well informed during my research into a potential car, Alex Maldonado. He was friendly and sent al would leave a review for the salesman who kept me well informed during my research into a potential car, Alex Maldonado. He was friendly and sent all the pictures I asked for. If a car comes along that’s a better fit, I wouldn’t hesitate buying from him. Thank you! More

I have either purchased or leased a Honda from this dealership for over 35 years. I always receive outstanding customer service. I recently leased a new Honda HRV, and worked with Chris Loch and John dealership for over 35 years. I always receive outstanding customer service. I recently leased a new Honda HRV, and worked with Chris Loch and John Vang to handle the transaction. Consistent with previous years, both individuals provided the most outstanding customer service and care. They took the time to explain the new vehicle, and treated me with the upmost courtesy and respect. Their attitudes and professionalism made me feel like a valued Honda customer. It was a pleasure to work with these individuals. As always, it was a great stress free experience. More

I had no intent of buying a car that day. I just stopped in to look at the inventory. While I was looking this gentleman approached me and because of his attitude and professionalism, I was hooked. Mike t in to look at the inventory. While I was looking this gentleman approached me and because of his attitude and professionalism, I was hooked. Mike talked to me like I was his brother instead of a customer and took the time with no pressure, although because of his great attitude, I knew I had to buy the car. What a great person. He took the time with my wife and I plus I came back the following day for more instruction. He is a great sales person and I would recommend him in a heart beat to all my friends. I really want to thank him for everything. More

Worked with Luis best buying experience I ever had. Listen to my needs found me the vehicle I was looking for. Will go back and see him for next purchase Listen to my needs found me the vehicle I was looking for. Will go back and see him for next purchase More