Napleton AutoWerks of Loves Park

I have purchased three Audi cars in the last three years from Napleton in Loves Park, they must be doing something right if I keep going back. They are helpful and accomadating to deal with and on my last from Napleton in Loves Park, they must be doing something right if I keep going back. They are helpful and accomadating to deal with and on my last purchase of a Q5 they went above and beyond to find a specific car for me when availability was limited. Tim and Troy are great to deal with and always follow up when needed and are avaialble to answer questions after the sale. Gary in service always has my car ready and waiting for me when I show up and he keeps me up to date on progress through e-mails so I don't have to call to find out. More

Lisa made the recent purchase of my Audi Q5 3.2 wonderful. She was knowledgeable regarding all the technical and safety features of the vehicle, but also shared my enthusiasm for the added extras wonderful. She was knowledgeable regarding all the technical and safety features of the vehicle, but also shared my enthusiasm for the added extras that made the vehicle "fun" to me. My husband will be in the market for a new car soon and he will definitely be going to Napletons. We also have three adult children who now are Audi fans! More

Purchased a 09 XFS and have enjoyed driving it quite a bit. There have been issues from time to time and Tim Hayes has always gone out of his way to see that the problem is fixed asap. I appreciate the e bit. There have been issues from time to time and Tim Hayes has always gone out of his way to see that the problem is fixed asap. I appreciate the efforts he and the employees of Napleton's have demonstrated. More

Dealing with John and Dan was a new expereance for me. Dealing with John and Dan was a new expereance for me. Calls I placed resulted in a quick reply. They were courteous and sincere in all transacti Dealing with John and Dan was a new expereance for me. Calls I placed resulted in a quick reply. They were courteous and sincere in all transactions. There was no question on the honesty of the value of the car. I was given a straight and honest value. More

Tim Hayes and Lisa are a fantastic team. Totally knowledgeable of the Audi product line. I was particularly impressed with the knowledge of the A7 since it had only been out a few months. They are v knowledgeable of the Audi product line. I was particularly impressed with the knowledge of the A7 since it had only been out a few months. They are very respectful of there clients needs. I've purchased three cars from them in something a little over two years. Every experienmce has been outstanding.They are honest, humorous and very respectful. They definitely go the extra mile. The process of delivering the automoblies was very informative and valuable. I've also had several experiences with the service department. Gary Heckman is an outstanding service manager and is very honest along with customer friendly.Gary always goes the extra mile even when the situation is a bit testy. Great appreciation for his challenges and his commitment to excellence. I'd highly recommend Napleton Love Park to anyone looking for a Audi or a Jaguar. More

Had vehicle in for service - great communication - fixed correct at my first visit - car returned to me clean and under estimate too. Service manager Cary is the best! correct at my first visit - car returned to me clean and under estimate too. Service manager Cary is the best! More

I recently just purchased a new Audi A7 from Napletons. After shopping around the Chicago area I came to Napletons. Justin was the most knowledgeable sales person I met and took time to find out what I wan After shopping around the Chicago area I came to Napletons. Justin was the most knowledgeable sales person I met and took time to find out what I wanted. The atmosphere was very laid back and I never felt pressured. They located the exact car I wanted (black on black A7 Prestige ) and had the car in just 3 days! When I arrived to pick it up it was fully detailed, gas tank full, and wrapped in a big bow just like on TV! Justin and the crew at autowerks really blew me away and I LOVE my new Audi. I recommend them to anyone I know looking for a car! More

Gary Heckman, service consultant at Napleton Audi is outstanding. I have taken all my Audis to Napleton even though it's a 94 mile round trip to get service done. I've tried other dealerships for servic outstanding. I have taken all my Audis to Napleton even though it's a 94 mile round trip to get service done. I've tried other dealerships for service and experienced similar problems that other reviewers had. Gary Heckman is a PRO and returnes my calls in a timely manner, is understanding to my long drive to his dealership and shows you the work preformed on your car when finished. Now buying a car from Napleton is another story. I bought my first one there and the next two were purchased from Schaumburg Audi. Napleton thinks they have a captive customer after one sale and the quotes on cars are laughably high. I am currently waitting for my new A-4 to be delivered by Joe Perez from Schaumburg Audi. So far, Joe has been nothing but helpful and professional on this deal. I will review him as soon as I close later this week. But for Service, Napleton in Rockford and Gary Heckman can not be beat. More

I own a 2001 HONDA CIVIC LX with 165k miles on it. I have been servicing the car with them for the past 2 years and it has been a pleasure. They do what needs to be done and nothing more. Their rates are rea been servicing the car with them for the past 2 years and it has been a pleasure. They do what needs to be done and nothing more. Their rates are reasonable and a little cheaper than other dealerships when it comes to cost of service. They have an efficient pick up and drop off service within a 10-15 mile radius. They are refreshingly polite and have earned my loyalty. More

Outstanding experience from the initial phone converstation thru delivery of the car. Everyone from sales to the finance manger are PROFESSIONALS at what they do and make buying a car a painless converstation thru delivery of the car. Everyone from sales to the finance manger are PROFESSIONALS at what they do and make buying a car a painless experience.<br>If in the Chicago suburbs, take the 40 mile drive to Loves Park and work with these people. John Ray is an excellent sales person. More