Napleton AutoWerks of Loves Park

Bad Service! I went to Napletons and found a pre-owned car that I wanted to purchase but was a bit out of my price range. At the urging of the sales rep I went in I went to Napletons and found a pre-owned car that I wanted to purchase but was a bit out of my price range. At the urging of the sales rep I went in to see if I could get this car in my price range. He told me that they would work with me and he was confidant that he could get this car for me. I applied for financing and because it was a Saturday they couldn't get me approved that day, I left a down payment with them to hold the car until we get the financing sorted out on Monday. I was told that on Monday they would be in contact with me. Monday comes around and at about 1 I hadn't heard anything so I decided to give a call and check in, the financing man that I had worked with told me that he would give me a call back within a half hour because he was still working. At 2:30 I still hadn't heard back from him and was growing frustrated (they were holding a check of mine there for god sakes!) I called back and was told that the financing man was on his lunch. At 4 I called back once again and was told that he was busy so I asked to speak to my salesman. My salesman told me that he had no idea that I was waiting to hear from them (what?!) he told me that he would call me back in 20 min. 45 min later I called back yet again and told them that I was on my way to pick up my check. He said that they were unable to approve me for the car. I went and got my check which he handed to me without a word. I left feeling like they didn't care whether I bought from them or not. About 2 hours later I recieved a call from the manager of Napletons who said he had heard that I was upset. I explained everything to him that had happened and he begged me to give him another chance. He told me that he would be working on my sale personally and garaunteed that I would be hearing from him the next day. The next day went by without a word from anyone. I would highly suggest that you shop elsewhere, the follow up and the customer service here is really lacking and I feel that they obviously don't really care if you buy from them or not. More

Mike Brown Great Guy to Work With Mike was very knowledgeable and helpful when it comes to purchasing a Jeep. Thanks so much for working with me and look forward to buying more cars w Mike was very knowledgeable and helpful when it comes to purchasing a Jeep. Thanks so much for working with me and look forward to buying more cars with you in the future. More

Purchase of 2014 Honda CRV Like many, we were 'just looking' when we came in during the summer to check out 2014 CRVs. We still had a 2002 CRV with 135,000 miles that was still Like many, we were 'just looking' when we came in during the summer to check out 2014 CRVs. We still had a 2002 CRV with 135,000 miles that was still running great thanks to regular maintenance over the years at the dealership. But we wanted to look at the newer models with the backup camera and reconfigured leg room. The dealership had several on the lot that fit perfectly what we were looking for. The trade in offer and leasing package made sense and my wife and I decided that 'just looking' at other places didn't make sense. We closed the deal that day. More

Chris Loch is one of the best car sales guys around - from listening to what we want/need, to showing us the models and options available, to helping us jump on a used Odyssey opportunity that literally from listening to what we want/need, to showing us the models and options available, to helping us jump on a used Odyssey opportunity that literally hit the dealership while we were visiting there. Chris covers the details very well and was responsive via email or cell. Josh Hastings was very easy to work with when it came to financing, he showed us our available rate options and matched the best program to our current circumstances. He also covered the details in simple terms and made the "usual paperwork process" rather painless. Chris and Josh worked well together with us so there wasn't a lot of downtime waiting - between our trade-in inspection, reviewing the "new" used van with us in detail, getting finance stuff done, coffee/water, conversation, etc.- and it made for a pleasant and easier dealership experience. Highly recommend Chris and Josh and the Auto Werks Honda team! More

Went in to have an oil change performed. We specifically said that we had our coupon book in the front seat for a free oil change. They acknowledged this fact. We had purchased an agreement for several free said that we had our coupon book in the front seat for a free oil change. They acknowledged this fact. We had purchased an agreement for several free service visits when we purchased the car. So, we went into the showroom and started looking at a new CR-V. We began working with a salesman who convinced us to take a test drive. When we returned, we began discussing a possible trade in value for our car. We then heard our name over the speaker that said "Report to the cashier". They said that we owed $27 for the oil change. We said no, it should be free. They then went into a big long drawn out story that our mileage went over 50,000 so the coupon was not good anymore. First thing in my head and out mouth was "Well, why did you perform the oil change without telling me first?". They said that they paged us a couple times but went ahead and did it. They gave us all the coupons they could to lower the price. There is no way I would have taken the car to get the oil change performed at the dealer for $27 +tax. There are several other places in town to have this performed at a much lesser price. This really upset us and changed our mind on going to this dealer. We had purchased our two previous CR-Vs from them and was planning on a 3rd, but no way now. I complained when they called the following Monday to get feedback on our experience. The person I talked to totally agreed with me that the work should not have been performed without our approval. The salesman also called and said that if I came back in, he would do something for our trade in. I don't think that will happen again. Not very happy with this dealership. They definitely lost a customer. More

This our 2nd car purchased here, all the staff; sales, sales manager, & finance were professional and helpful. Everything was above board and they worked hard to come up with a complete package for us; p sales manager, & finance were professional and helpful. Everything was above board and they worked hard to come up with a complete package for us; price, payment, Honda Care & Napleton Value Advantage to ensure we stayed in our budget and had full warranty & service coverage so we could enjoy the car with no worries. Great people, when we are ready to trade again we will return there for our next vehicle. More

Everyone I encountered was friendly, professional and helpful in answering questions. Whereas I used to dread buying a new car, there was no pressure here, which I appreciated. This is the second car I helpful in answering questions. Whereas I used to dread buying a new car, there was no pressure here, which I appreciated. This is the second car I have bought through John and both experiences were positive. Everything was explained, and my questions were answered. My new car was prepared well by the service department, and I am very satisfied with it. More

Our salesman was very friendly, but new to Napleton's. He didn't know much at all about Hondas even though that's the only brand he was selling. We came very very close to getting royally ripp Napleton's. He didn't know much at all about Hondas even though that's the only brand he was selling. We came very very close to getting royally ripped off. During the pricing process, he kept the numbers sheet facing him. When I repeatedly asked to see it, he said it was a worksheet and "don't worry, you'll have plenty of time later to go over all the numbers." What he did (I assume this is a regular practice @ Napleton's) is to include a warranty without our knowledge. We weren't asked and we weren't told. He said this is something Honda does. This warranty was for accidental damages such as a rock hitting the windshield or the tire rims getting bent. I thought this was a great idea, but had no clue there was a COST for this service!! We completely finished with the salesman and went in to see the finance guy - you know...the one who tries to sell you extended service warranties. He went over the figures with us and that's when we caught this $30/month additional expense!! It's a wonder I didn't walk out. This was absolutely dishonest on the salesman's part, that would have cost us $1800.00. Since then I've been warned by my son who works on foreign cars to never trust their service department. His service center specializes in foreign cars and they see the shoddy results and ripoffs from Napleton's. Only good thing I have to say is that they have a great free car wash. Never again!! More

Was out with my son on July 26, 2013 looking at the Honda CRV, Toyota Rav4 and Subaru Forester. Cornelius was wonderful. Gave a wealth of information about why to buy the CRV and explained all the character CRV, Toyota Rav4 and Subaru Forester. Cornelius was wonderful. Gave a wealth of information about why to buy the CRV and explained all the characteristics of the vehicle. Great salesman!!! More

I saw this dealership was different the moment I stepped on the lot. I went to Hyundai and Nissan before I came to Honda. At both of the other places, I walked around outside by myself without any sales ass on the lot. I went to Hyundai and Nissan before I came to Honda. At both of the other places, I walked around outside by myself without any sales associate to help me. When I walked inside, they were all just standing around. At Honda, the minute I got out of my car to look at the cars, I was greeted by a friendly sales associate. This day just happened to be about 5 degrees out, too. The staff at Honda (especially Christian Leonard, who I worked with) showed dedication and respect from the minute I walked in. They were not pushy or aggressive like the other two places. I would definitely return to buy a car from them in the future. More