Napleton AutoWerks of Loves Park

So excited He deserves another review On the last day of march I had a blow out called into napletons and was directed to jeremiah. Very kind and courteous he c He deserves another review On the last day of march I had a blow out called into napletons and was directed to jeremiah. Very kind and courteous he checked while I was on the phone to make sure he had a tire and when I arrived with the car on my spare and short on time he assured me he'd get me in and out in under an hr. Job well done jeremiah More

Customer Service My husband and I have been buying our vehicles from Honda for over 25++ years. We have worked with Chris Loch, Jorge Rangel, and Russ Burkart for all My husband and I have been buying our vehicles from Honda for over 25++ years. We have worked with Chris Loch, Jorge Rangel, and Russ Burkart for all our transactions over this period of time. These employees exemplify professionalism and customer service. They have always gone out of their way to provide outstanding customer service, care, and follow up. They always greet us with a genuine smile, address our requests (whether it is concerning a new car purchase/lease or service, and take the necessary time to handle our requests thoroughly. We never feel rushed. We always receive outstanding care and attention from these employees; they make us feel like family and we respect their judgment. We will continue to remain Honda owners (not only because our cars have been reliable), but because of the dedication and care that we have received from these employees. More

Customer service A few months ago I decided I wanted a different car. I went to Napletons on Riverside in Rockford, Illinois. Dan Brzozowski helped me through the pro A few months ago I decided I wanted a different car. I went to Napletons on Riverside in Rockford, Illinois. Dan Brzozowski helped me through the process. I told him what I was looking for. Dan found the perfect car for me the very same day. Dan was so helpful. He was so very polite, acomindating, and had answers to all my questions. I plan on buying all my from Napletons. Dan is truly an asset to Napletons More

Excellent place to purchase a car My wife and I have been buying our vehicles from Napleton for quite awhile now and have never had an issue. Chris Loch (now new car manager) was our s My wife and I have been buying our vehicles from Napleton for quite awhile now and have never had an issue. Chris Loch (now new car manager) was our salesman, very professional and if he did not have the answer he would get it for you. Now Matt Larkey is our salesman and i was in there to help my daughter get her first new car and he was very professional. Helped my daughter through the hole process of buying her first car and took time to show her how everything worked on the car. If you are looking for a dealership that will be there for you this is the place to go. I have not had one problem with them and i have bought 15+ vehicles from them. Also have had many friends and relatives buy from them. Stop in and see what I mean. Thanks Napletons for everything More

The best service in any business I have ever encountered I own a 2013 Honda Accord EX-L V6. Purchased elsewhere, after moving to Rockford I have had all servicing performed at Napleton Honda Loves Park. The I own a 2013 Honda Accord EX-L V6. Purchased elsewhere, after moving to Rockford I have had all servicing performed at Napleton Honda Loves Park. The attention to my concerns and the expedient maintenance and repair performed is first rate. Everyone was friendly and went out of their way to be of assistance. This is my first car, and all my questions were answered insightfully. Tork, Tammy and Justin are particularly to be commended. I will upgrade at Napleton Honda. More

Tim Hayes Bought a car from this gentlemen today, and I could not be more pleased with the service I received from him and his amazing staff. Tim Hayes and Just Bought a car from this gentlemen today, and I could not be more pleased with the service I received from him and his amazing staff. Tim Hayes and Justin Reid helped me pick out a car that was right for me and and helped me get top dollar for my trades. Will be looking to do further business with them in the future. These gentlemen are on a whole mother level of professionalism, an courtesy. More

Russell Burkart I have had the pleasure of being a customer of Ruiss' since the early 90's when we purchased our first CR-V. Since then we have purchased or leased se I have had the pleasure of being a customer of Ruiss' since the early 90's when we purchased our first CR-V. Since then we have purchased or leased several other CR-V's until the present i time when we have a 2016 CR-V and a 2016 HR-V. One of the big reasons we come back is Russ Burkart. He is always helpful friendly and knows the cars he works with. He treats his customers with respect and is always ready, willing and able to answer any question that we might have. He is truly a valuable asset to the Napelton Auto Group. Congratulations, Russ on a job well done.. More

Good service Every time my experience with Russell Burkart has been professional and he shows me the customer the excellent service he represents. He is professio Every time my experience with Russell Burkart has been professional and he shows me the customer the excellent service he represents. He is professional in all areas of repairs and customer service. He is tops in my book and would recommend Napleton as the car dealership to buy a new or used used carI. I know because I've done both. More

Great customer service and sales Buying a new car was easier than I thought it would be. Mike was helpful and knew exactly what was going on with promotions, and what I was looking fo Buying a new car was easier than I thought it would be. Mike was helpful and knew exactly what was going on with promotions, and what I was looking for in my new car. I would recommend this deanship to everyone. More

Purchasing a 2016 CRV I purchased a new 2016 CRV from the dealership with the help of Ron Neuschwander and Chris Locke. The experience of purchasing the car was made enjoy I purchased a new 2016 CRV from the dealership with the help of Ron Neuschwander and Chris Locke. The experience of purchasing the car was made enjoyable with their help. I love the car-- it was a great choice. When I picked up the car I noticed there was a minor paint issue on the inside of the drivers side door. Chris Locke and Russ Burkhart in Honda service took care of the issue without any hassle. I have been with Napleton Honda for 15 years and have purchased three Hondas from their dealership. Russ Burkhart and Gary Torkilson have helped keep all of my Hondas in great working condition during that time. The fact that Russ, Chris and Gary have been there for 15 years makes it very comfortable to bring my business to Napleton's. More