Napleton AutoWerks of Loves Park

Happy with purchase and experience. Florian was an excellent salesman. Professional, friendly and patient. He’s had been very proactive since my purchase is bringing me up to date on per Florian was an excellent salesman. Professional, friendly and patient. He’s had been very proactive since my purchase is bringing me up to date on pertinent information regarding upcoming maintenance. More

Excellent, friendly, efficient service!! We had an excellent experience at Napleton's with Chris, John V, John P and Nate. They were extremely efficient with the tracking of the vehicle and We had an excellent experience at Napleton's with Chris, John V, John P and Nate. They were extremely efficient with the tracking of the vehicle and all the necessary paperwork. The vehicle was delivered to us a week early and was impeccably detailed. They are super friendly and it was a very enjoyable time. Who thought a car buying process could be so much fun?!! Thanks, Guys!! More

Came Home with a Car We went to see if a CRV would “fit” us. Victor offered us creative options and we made a decision it was too good a deal to pass up. We were amazed th We went to see if a CRV would “fit” us. Victor offered us creative options and we made a decision it was too good a deal to pass up. We were amazed that we went to look and touch and ended up driving a new car home. Excellent attention and customer service! We bought a Honda CRV not an Audi but the drop down menu on the site didn’t offer a Honda option. More

Treated like Family A long time Honda fan. I became associated with Napoleon Loves Park many years ago. I keep coming back because of the friendly and excellent service A long time Honda fan. I became associated with Napoleon Loves Park many years ago. I keep coming back because of the friendly and excellent service I always receive. When It was time to talk about a new car, John Vang was the salesman of choice. He worked very hard to provide the perfect match for us. It has been our pleasure to work with John and his manager Chris Loch. I felt they always had our best interests at heart. I would highly recommend them, knowing the customer will get the best of the best service. More

Superb Level of Personal Sevice The team at Napleton Audi did a great job finding the exact Audi we were looking for. Charlie stayed in constant communication throughout the entire p The team at Napleton Audi did a great job finding the exact Audi we were looking for. Charlie stayed in constant communication throughout the entire process and then coordinated the delivery straight to our door. This is the people to see if you want someone to find you exactly what you want in a new luxury vehicle. More

Tried to sell me something I didn't need. On Wednesday December 15, 2017 I had an appointment for a routine oil change on my 2015 Honda Odyssey. My tire pressure light had also just come on so On Wednesday December 15, 2017 I had an appointment for a routine oil change on my 2015 Honda Odyssey. My tire pressure light had also just come on so I mentioned that as well. I was told I had three bad tire pressure monitor sensors (TPMS) that needed to be replaced at a cost of $465. I declined. After I got home I did some checking and found that TPMS’s typically last 5-10 years. My car is just over 2 years old. Why would I have a bad TPMS? Why would I have THREE? I called back and spoke with someone else. He had not been involved in my visit earlier in the day and was also suspicious of the three bad TPMS’s. He asked if I could bring the car back so he could have a look himself. I did that. After looking at the care he told me I didn’t need to replace any of the TPMS’s. He was in the awkward situation of having to excuse this obvious attempt to sell me something I didn’t need. I was happy to find someone who was a straight shooter, but very unhappy about the entire experience. So Napleton’s has lost my trust. The next time I go for service (if there is a next time) and a technician tells me I need this or that I will think, “Maybe. Maybe not…” More

Positive first experience The entire process was quick and painless. Everyone was knowledgeable and helpful. Just made the purchase last night and this was my first experience The entire process was quick and painless. Everyone was knowledgeable and helpful. Just made the purchase last night and this was my first experience with this dealership but all positive so far. More

Amazing service! Great communication and awesome effort in making my purchase smooth and easy. Got the exact car I wanted and even made sure that everything was good a Great communication and awesome effort in making my purchase smooth and easy. Got the exact car I wanted and even made sure that everything was good after the transaction was made. Overall a 10/10 experience! Would definitely again and recommend to my friends and family. More

Fun & easy Justin & Tim made the whole experience super easy and actually fun! That’s not a word I normally associate with buying a car, but that was the case at Justin & Tim made the whole experience super easy and actually fun! That’s not a word I normally associate with buying a car, but that was the case at Napletons! They found the exact car I wanted and gave me an awesome deal! If you need a new vehicle I highly suggest you contact Justin & Tim at Napletons! A+++ More

Napletons The two associates that helped me out were Josh and Luke. Both were patient with me through the process and I am happy with the vehicle I purchased, w The two associates that helped me out were Josh and Luke. Both were patient with me through the process and I am happy with the vehicle I purchased, which is a Honda CRV. More