Napleton AutoWerks of Loves Park

Courteous-informative-no pressure No doubt about it...we are a Honda family..civics,crvs and our most recent acquisition a Honda Ridgeline. Matt Harkey was over the top with informati No doubt about it...we are a Honda family..civics,crvs and our most recent acquisition a Honda Ridgeline. Matt Harkey was over the top with information and was a big help in our decision. When Matt had a day off and I needed information Chris Loch filled in the blanks. The deal was sealed when Matt and Chris arranged a wheel swap that enhanced the look of our new Honda Ridgeline. More

New purchase Jorge Rangel, John Vandy and Larry Hansen were very courteous and professional. John explained in great detail the navigation system, all areas of our Jorge Rangel, John Vandy and Larry Hansen were very courteous and professional. John explained in great detail the navigation system, all areas of our new car. Jorge was very positive. Larry handled the paperwork and everything went smooth. We will definitely recommend this dealership. Our new car runs smooth, husband loves the gadgets. We are very happy. Roy and Paulette Fagan More

The Hottest Honda Accord 2018 Touring in Rockford, ILLINOIS We had the best experience with Matt Harkey, Chris and Jorge EVER! They were so accommodating in all of our needs when purchasing our 4th honda vehicl We had the best experience with Matt Harkey, Chris and Jorge EVER! They were so accommodating in all of our needs when purchasing our 4th honda vehicle after driving our 2004 Accord with 140,000 miles. We would call or text Matt with all of our concerns,questions and he was very prompt and efficient. He made the experience very relaxed and enjoyable. I know we were treated fairly when negotiating the price for our top notch 2018 gorgeous Honda Accord 2018 Touring 2.0!!! Such a wonderful ride when going to Bay Village to visit my daughter. Paul and I love all the updated features, accesories,and safety features. So pretty and drives like a dream! Thank you for a WONDERFUL Honda experience. You are all the best guys ever! More

The Best Auto Sales Transaction Ever! The team from the moment I entered the building was fantastic. I was treated very well and the transaction was fast (only 2 hours). I knew what I was The team from the moment I entered the building was fantastic. I was treated very well and the transaction was fast (only 2 hours). I knew what I was looking for in a vehicle and the staff (Casey Welter (Sales), Tim Dion, Jorge Rangel, and Nate Blaser, worked magic to make everything complete. Overall they made buying a car a pleasure! I would recommend this dealership and look forward to working with them again. Many times, Thank you!! James More

4th new Honda! This is the 4th new Honda I have purchased from this dealership and the 3rd from John Vang! He’s a great no pressure salesman and can get you into the This is the 4th new Honda I have purchased from this dealership and the 3rd from John Vang! He’s a great no pressure salesman and can get you into the car that’s right for you! Also no pressure from finance dept w Chris Loch and they have a great service team including Tammy Morris and all the technicians! I highly recommend this whole team who will take care of you and treat you like family!! More

Robert K. Hannel I was treated great. All the people were Respectful and courteous. They took their time with me. Made me feel comfortable, and never pressured me. The I was treated great. All the people were Respectful and courteous. They took their time with me. Made me feel comfortable, and never pressured me. They made sure I purchased exactly what I wanted, and what I would be happy with. Very informative of all details. All in all, it was a very good car buying experience. More

Loving my new car Ryan was extremely helpful and personable, he was patient with the many questions we had. This is my first time leasing a car, so he explained everyth Ryan was extremely helpful and personable, he was patient with the many questions we had. This is my first time leasing a car, so he explained everything in depth that I needed to know about it. He also helped me get a discount for being a college graduate and first time buyer, so I’m very happy about that. More

Satisfaction Mike Massaro was great at helping me find the right vehicle. He didn't pressure me to buy a car that I didn't want. Mike Massaro was great at helping me find the right vehicle. He didn't pressure me to buy a car that I didn't want. More

Outstanding service !!!! First of all while writing this review I have the biggest smile on my face !!! I can’t begin to explain the experience I had buying a car at this deal First of all while writing this review I have the biggest smile on my face !!! I can’t begin to explain the experience I had buying a car at this dealership. It’s a very professional and clean environment but most of all they made me like family !! I want to give a BIG SHOUT OUT TO CASEY WELTER !!! I don’t know where to begin to explain what a awesome person she is Thank You sooo much and I also want to thank NATE BLASER you two are great . Thanks again your lifetime customer Denise More

The way car buying should be. I started my new car journey about two years ago knowing the class of car I wanted but not yet settled on the Make. Last November I dropped into Napl I started my new car journey about two years ago knowing the class of car I wanted but not yet settled on the Make. Last November I dropped into Napleton and was greeted by Charlie. Within minutes we were test driving the car I had zero'd in on all the while being upfront with Charlie that I wasn't going to purchase on that day or maybe even anytime soon. Despite the fact that I was possibly a year away from a sale, Charlie gave me the attention of a same day, hot buyer. There was absolutely no pressure from him or his sales manager, Tim Hayes. Charlie checked back in with me a couple months later and I was no closer than I was back in November. However, last week and without arrangement, I called Charlie and said "it's time to buy". By the time I arrived at the dealership 90 minutes later, my new car was washed and waiting for me, beautifully awaiting my arrival on display inside the Building. As an added surprise, and much to Nate's credit, the trade-in and new car sale paperwork were also just about complete, save for for verifications and final signatures. Never once did I feel that I was being taken advantage of, hurried, pressured or facing any of the old-school car selling tactics. My confidence locked in when Tim passed on several opportunities to give me a hard-pitch and instead just answered my questions. I've walked out of two dealerships before over final paperwork surprises, there were absolutely no surprises here. How incredibly refreshing. It might be a while before I'm ready for a new car but when I am, Charlie will be my first call. My thanks to the team at Napleton Audi! Robin More